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Rootkit, infected with Rootkit.TDSS

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Hi there. I don't often have to seek help from forums like this, and can usually manage removing whatever run of the mill stuff, but this time I've gotten kinda stuck trying to remove a rootkit from my girlfriend's computer, and I feel it'd be best to ask for some experienced help. I remember I once got some help from a similar tech support forum for my own computer, so now I feel that I should ask for similar help for my girlfriend's system here.

First, some backstory. A couple of days ago, we first noticed some malicious software, and ran AVG and Malwarebytes to try to get rid of it. For a day or two, things seemed better, but today it looks like it's still got something. When I run MBAM, it catches a few things and removes them, but then after a while the stuff comes back. I was trying to follow along with a similar post I saw on this forum, where someone else got Rootkit.TDSS, and downloaded that Kaspersky TDSSkiller, but it still seems to have come back. And when I tried to run ComboFix, it didn't want to run because of AVG, but for some reason AVG didn't let me uninstall it. I might have to try that again.

Anyway, so now I've run a quick scan on MBAM again, and have a recent log where it caught one instance of the Rootkit.TDSS. I also ran DDS and GMER, and I've got the logs here.

First, the MBAM log...

Malwarebytes' Anti-Malware 1.46


Database version: 5185

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

11/24/2010 10:21:02 PM

mbam-log-2010-11-24 (22-21-02).txt

Scan type: Quick scan

Objects scanned: 154332

Time elapsed: 4 minute(s), 55 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 1

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files\Content.IE5\KDJ5F413\dm4[1].exe (Rootkit.TDSS) -> Quarantined and deleted successfully.

And here's the DDS log...

DDS (Ver_10-11-10.01) - NTFSx86

Run by user at 22:24:32.00 on Wed 11/24/2010

Internet Explorer: 8.0.6001.18702

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3327.2560 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============


C:\WINDOWS\system32\svchost -k DcomLaunch


C:\WINDOWS\System32\svchost.exe -k netsvcs




C:\Program Files\AVG\AVG9\avgchsvx.exe

C:\Program Files\AVG\AVG9\avgrsx.exe

C:\Program Files\AVG\AVG9\avgcsrvx.exe


C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe


C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe



C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe

C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe


C:\Program Files\AIM\aim.exe

C:\Program Files\Steam\Steam.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe


C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\AVG\AVG9\avgwdsvc.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\AVG\AVG9\avgnsx.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc


C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

C:\Documents and Settings\user\Desktop\dds.scr

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = *.local

uInternet Settings,ProxyServer = http=

uURLSearchHooks: AIM Toolbar Search Class: {03402f96-3dc7-4285-bc50-9e81fefafe43} - c:\program files\aim toolbar\aimtb.dll

uURLSearchHooks: AOLSearchHook Class: {54eb34ea-e6be-4cfd-9f4f-c4a0c2eafa22} - c:\program files\aim search\AOLSearch.dll

mURLSearchHooks: AIM Toolbar Search Class: {03402f96-3dc7-4285-bc50-9e81fefafe43} - c:\program files\aim toolbar\aimtb.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll

BHO: AOLSearchHook Class: {54eb34ea-e6be-4cfd-9f4f-c4a0c2eafa22} - c:\program files\aim search\AOLSearch.dll

BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL

BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_03\bin\ssv.dll

BHO: AIM Toolbar Loader: {b0cda128-b425-4eef-a174-61a11ac5dbf8} - c:\program files\aim toolbar\aimtb.dll

TB: AIM Toolbar: {61539ecd-cc67-4437-a03c-9aaccbd14326} - c:\program files\aim toolbar\aimtb.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.ex

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