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Malwarebytes will not open


Yesenia

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Hello

I have a gateway windows xp 32-bit

I have comodo as antivirus, and my internet connection is a cable modem.

well I downloaded and installed malwarebytes a few times and malwarebytes won't open. I tried in safemode and I get the same thing. I've been trying for about two weeks to get malwarebytes to work and can't, I just about 15 mins ago removed malwarebytes from my computer rebooted. I then downloaded and reinstalled again and malwarebytes won't open. Can anyone help me please!

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Hello Yesenia! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the thread until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.

Step 1

Go into C:\Program Files\Malwarebytes' Anti-Malware and you will see a file called mbam.exe Right click on it and drop down to Rename change the name to firefox.com From mbam.exe to firefox.com . Please, restart your computer.

Step 2

  • Launch Malwarebytes' Anti-Malware
  • Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  • Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Step 3

  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

Once OTL has completed its first scan it will save notepad copies of the scans in the folder that OTL was started from. Unless set to produce an Extras log it will only produce OTL.txt in subsequent scans.

A copy of an OTL fix log is saved in a text file at

  • :\_OTL\Moved Files
    • in most cases this will be C:\_OTL\Moved Files

In your next reply, please include these log(s):

  1. Malwarebytes' Anti-Malware log
  2. OTL log and Extras log

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ok did what you said went to

C:\Program Files\Malwarebytes' Anti-Malware renamed mbam.exe to firefox.com, restarted my computer. Malwarebytes opened I then Check for Updates and it updated. and I selected Scanner tab and select Perform Quick Scan. Malwarebytes is scanning now.

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when the scan was done I got The scan is completed successfully. No malicious items were detected.

this is the log

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 5181

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

11/24/2010 9:28:30 AM

mbam-log-2010-11-24 (09-28-30).txt

Scan type: Quick scan

Objects scanned: 164412

Time elapsed: 7 minute(s), 56 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

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sorry for all the posts I dont know how to edit my previous posts. If malwarebytes didn't find anything does that mean there is no malware on my computer? Everytime I use IE8 or FF I sometimes get redirected or get a fake antivirus popup telling me to perform a scan. I'm using google chrome now and I don't get any fake antivirus or get redirected.

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No, your system is infected, but MBAM is not deal with this type of malware.

Now, skip step 3 and try this one:

Please download Rootkit Unhooker and save it to your desktop.

  • Double-click RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth Code, Files, and Code Hooks
  • Uncheck the rest, then click OK
  • When prompted to Select Disks for Scan, make sure C:\ is checked and click OK
  • Wait till the scanner has finished then go File > Save Report
  • Save the report somewhere you can find it, typically your desktop. Click Close
  • Copy the entire contents of the report and paste it in your next reply.

Note - You may get this warning it is ok, just ignore it."Rootkit Unhooker has detected a parasite inside itself!

It is recommended to remove parasite, okay?"

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Okay, it's not a big deal.

  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop.
  • Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • Click the Report button and copy/paste the contents of it into your next reply

Note:It will also create a log in the C:\ directory.

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ok I see the report button now

here is my report

2010/11/27 22:51:30.0343 TDSS rootkit removing tool 2.4.9.0 Nov 26 2010 15:38:31

2010/11/27 22:51:30.0343 ================================================================================

2010/11/27 22:51:30.0343 SystemInfo:

2010/11/27 22:51:30.0343

2010/11/27 22:51:30.0343 OS Version: 5.1.2600 ServicePack: 3.0

2010/11/27 22:51:30.0343 Product type: Workstation

2010/11/27 22:51:30.0343 ComputerName: YESENIA

2010/11/27 22:51:30.0343 UserName: Owner

2010/11/27 22:51:30.0343 Windows directory: C:\WINDOWS

2010/11/27 22:51:30.0343 System windows directory: C:\WINDOWS

2010/11/27 22:51:30.0343 Processor architecture: Intel x86

2010/11/27 22:51:30.0343 Number of processors: 2

2010/11/27 22:51:30.0343 Page size: 0x1000

2010/11/27 22:51:30.0343 Boot type: Normal boot

2010/11/27 22:51:30.0343 ================================================================================

2010/11/27 22:51:30.0812 Initialize success

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Malwarebytes worked that one time that you instructed me to

Go into C:\Program Files\Malwarebytes' Anti-Malware and you will see a file called mbam.exe Right click on it and drop down to Rename change the name to firefox.com From mbam.exe to firefox.com . Please, restart your computer.

Now when I click on malwarebytes that's on my desktop what comes out is a black box. Could it be that is due to the name being changed?

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Hmmm... okay. Let's try something new:

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  1. If you are using Firefox, make sure that your download settings are as follows:
    • Open Tools -> Options -> Main tab
    • Set to Always ask me where to Save the files.

[*]During the download, rename Combofix to Combo-Fix as follows:

CF_download_FF.gif

CF_download_rename.gif

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

    -----------------------------------------------------------


  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

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Hi well today I uninstalled malwarebytes then I reinstalled it and it's working. Before everytime I would install Malwarebytes it wouldn't open at all not even after the installation. But this time it worked when I installed malwarebytes and the installation was complete Malwarebytes launched and opened. What do you suggest I do next? or do you think everything is ok with my computer now?

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I ran the Malwarebytes scan and here is the log

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 5213

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

11/29/2010 9:39:46 AM

mbam-log-2010-11-29 (09-39-46).txt

Scan type: Full scan (C:\|D:\|K:\|)

Objects scanned: 375424

Time elapsed: 2 hour(s), 15 minute(s), 10 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 1

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

C:\Program Files\Comodo\COMODO Internet Security\Quarantine\u12fijB4pmI.exe (Trojan.Dropper.PGen) -> Delete on reboot.

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ok I got that already that my antivirus should be turned off when starting ComboFix. I should have been more specific with my previous post. I was wondering if you could tell me about the heur.suspicious files. I used to have Avast but then switched to comodo.

ok well I'm going to do the combofix now :)

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