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Here's my HijackThis log. I don't know what I have, but I do know that whatever I have is bad. I'm unable to install Norton, Spybot, or updates for Ad-Aware. I'm also blocked from visiting the Microsoft Update website, Spybot website, and even this website. Please check my log out.

Thank you,


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:25:16 PM, on 11/23/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16915)
Boot mode: Normal

Running processes:
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Common Files\Juniper Networks\JUNS\dsAccessService.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\File Helper\\FileHelper.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://supportcentral.ge.com/superfacilitator/sup_super_community.asp?sc_id=18771
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://supportcentral.ge.com/superfacilitator/sup_super_community.asp?sc_id=18771
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://supportcentral.ge.com/superfacilitator/sup_super_community.asp?sc_id=18771
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://tipmod.setpac.ge.com/pac.pac
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http-proxy.tip.ge.com:80
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.tip.ge.com;*.modspace.ge.com;<local>
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
O3 - Toolbar: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [PrintLocal] C:\Program Files\TFSMOD Apps\PrintLocal.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [GEvpnPacCheck] C:\Program Files\Juniper Networks\VPN_PAC_CHECK.vbs
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [File Helper] "C:\Program Files\File Helper\\FileHelper.exe" --start-trayed
O4 - HKCU\..\Run: [EPSON NX300 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIEJA.EXE /FU "C:\WINDOWS\TEMP\E_S7C.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://supportcentral.ge.com/superfacilitator/sup_super_community.asp?sc_id=18771
O16 - DPF: Sametime MRC 651FP1 - http://capmeeting01.ge.com/sametime/stmeetingroomclient/STMeetingRoomClient.cab
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1129743941234
O16 - DPF: {6A6F4B83-45C5-4CA9-BDD9-0D81C12295E4} (Microsoft RDP Client Control (redist)) - http://remotedesktop.tip.ge.com/msrdp.cab
O16 - DPF: {8F0DF9DB-AA5A-4ED0-9176-1C4A9C762C59} (JNILoader Control) - http://capmeeting01.ge.com/sametime/STMeetingRoomClient/STJNILoader.cab
O16 - DPF: {9b935470-ad4a-11d5-b63e-00c04faedb18} (Oracle JInitiator -
O16 - DPF: {CAFECAFE-0013-0001-0026-ABCDEFABCDEF} (JInitiator -
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupControlXP Class) - https://juniper.net/dana-cached/setup/JuniperSetupSP1.cab
O16 - DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} (JuniperSetupClientControl Class) - https://juniper.net/dana-cached/sc/JuniperSetupClient.cab
O16 - DPF: {ff348b6e-fd21-11d4-a3f0-00c04fa32518} -
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ad.tip.ge.com
O17 - HKLM\Software\..\Telephony: DomainName = ad.tip.ge.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{09AF6330-1C0B-4DE3-8EB9-EE8E2AEEFFB6}: NameServer =,
O17 - HKLM\System\CCS\Services\Tcpip\..\{99E5089A-983E-4EB1-A90D-3BECDC1BC592}: NameServer =,
O17 - HKLM\System\CCS\Services\Tcpip\..\{A4CA05C6-731A-48DA-AC59-8E9AC97CA9E9}: NameServer =,
O17 - HKLM\System\CCS\Services\Tcpip\..\{E8C120D3-76D7-4BC2-A9EB-B156DDD4A8DC}: NameServer =,
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = ad.tip.ge.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer =,
O17 - HKLM\System\CS1\Services\Tcpip\..\{09AF6330-1C0B-4DE3-8EB9-EE8E2AEEFFB6}: NameServer =,
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = ad.tip.ge.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer =,
O17 - HKLM\System\CS2\Services\Tcpip\..\{09AF6330-1C0B-4DE3-8EB9-EE8E2AEEFFB6}: NameServer =,
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = ad.tip.ge.com
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: NameServer =,
O17 - HKLM\System\CS3\Services\Tcpip\..\{09AF6330-1C0B-4DE3-8EB9-EE8E2AEEFFB6}: NameServer =,
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer =,
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Juniper Network Connect Service (dsNcService) - Juniper Networks - C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
O23 - Service: Contivity VPN Service (ExtranetAccess) - Nortel Networks NA, Inc. - C:\Program Files\Nortel Networks\Extranet_serv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Iap - Dell Inc - C:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Juniper Unified Network Service (JuniperAccessService) - Juniper Networks - C:\Program Files\Common Files\Juniper Networks\JUNS\dsAccessService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe

End of file - 9344 bytes

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Hello ,

And :D My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications.


If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.

Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

  • Please download OTL from one of the following mirrors:

    [*]Save it to your desktop.

    [*]Double click on the otlDesktopIcon.png icon on your desktop.

    [*]Click the "Scan All Users" checkbox.

    [*]Push the Quick Scan button.

    [*]Two reports will open, copy and paste them in a reply here:

    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please Download Rootkit Unhooker Save it to your desktop.

  • extract RKUnhooker to your desktop
    • Note** it is zipped up in a .rar file - If you do not have a program to unzip this type of file -
      you can get a free one from here -

  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.

Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!

It is recommended to remove parasite, okay?"

"just click on Cancel, then Accept".


In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply

  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

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Thank you so much for your help, Elise!

Here are my three logs:


OTL logfile created on: 11/24/2010 7:43:40 PM - Run 1

OTL by OldTimer - Version     Folder = D:\Documents and Settings\213048479\Desktop

Windows XP Professional Edition Service Pack 2 (Version = 5.1.2600) - Type = NTWorkstation

Internet Explorer (Version = 7.0.5730.13)

Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1,023.00 Mb Total Physical Memory | 607.00 Mb Available Physical Memory | 59.00% Memory free

2.00 Gb Paging File | 2.00 Gb Available in Paging File | 85.00% Paging File free

Paging file location(s): C:\pagefile.sys 1536 3072 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files

Drive C: | 14.65 Gb Total Space | 6.92 Gb Free Space | 47.22% Space Free | Partition Type: NTFS

Drive D: | 41.24 Gb Total Space | 31.34 Gb Free Space | 76.00% Space Free | Partition Type: NTFS

Drive F: | 1.88 Gb Total Space | 1.72 Gb Free Space | 91.60% Space Free | Partition Type: FAT

Computer Name: LT2624CTIPGE | User Name: 213048479 | Logged in as Administrator.

Boot Mode: Normal | Scan Mode: All users | Quick Scan

Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

[color=#E56717]========== Processes (SafeList) ==========[/color]

PRC - [2010/11/05 16:31:08 | 000,575,488 | ---- | M] (OldTimer Tools) -- D:\Documents and Settings\213048479\Desktop\OTL.exe

PRC - [2010/09/23 02:46:07 | 001,355,928 | ---- | M] (Lavasoft) -- C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe

PRC - [2010/09/23 02:46:07 | 000,864,624 | ---- | M] (Lavasoft) -- C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe

PRC - [2010/02/12 14:34:42 | 000,583,136 | ---- | M] () -- C:\Program Files\File Helper\\FileHelper.exe

PRC - [2009/03/26 21:58:08 | 000,431,472 | ---- | M] (Juniper Networks) -- C:\Program Files\Juniper Networks\Common Files\dsNcService.exe

PRC - [2009/03/09 14:19:24 | 000,087,416 | ---- | M] (Juniper Networks) -- C:\Program Files\Common Files\Juniper Networks\JUNS\dsAccessService.exe

PRC - [2008/01/21 16:00:00 | 000,188,928 | ---- | M] (SEIKO EPSON CORPORATION) -- C:\WINDOWS\system32\spool\drivers\w32x86\3\E_FATIEJA.EXE

PRC - [2007/06/13 05:23:07 | 001,033,216 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\explorer.exe

PRC - [2005/09/01 16:24:08 | 000,684,032 | ---- | M] () -- C:\Program Files\Dell\QuickSet\quickset.exe

PRC - [2004/09/13 10:33:20 | 000,155,648 | ---- | M] (Alps Electric Co., Ltd.) -- C:\Program Files\Apoint\Apoint.exe

PRC - [2004/08/19 08:40:08 | 000,045,056 | ---- | M] (Alps Electric Co., Ltd.) -- C:\Program Files\Apoint\ApntEx.exe

PRC - [2004/02/13 10:47:02 | 000,155,648 | ---- | M] (Dell Inc) -- C:\Program Files\Dell\OpenManage\Client\Iap.exe

[color=#E56717]========== Modules (SafeList) ==========[/color]

MOD - [2010/11/05 16:31:08 | 000,575,488 | ---- | M] (OldTimer Tools) -- D:\Documents and Settings\213048479\Desktop\OTL.exe

MOD - [2006/08/25 10:45:55 | 001,054,208 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll

MOD - [2004/08/04 07:00:00 | 001,392,671 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\system32\msvbvm60.dll

MOD - [2004/08/04 07:00:00 | 000,159,232 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\system32\dinput.dll

[color=#E56717]========== Win32 Services (SafeList) ==========[/color]

SRV - [2010/09/23 02:46:07 | 001,355,928 | ---- | M] (Lavasoft) [Auto | Running] -- C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe -- (Lavasoft Ad-Aware Service)

SRV - [2009/03/26 21:58:08 | 000,431,472 | ---- | M] (Juniper Networks) [Auto | Running] -- C:\Program Files\Juniper Networks\Common Files\dsNcService.exe -- (dsNcService)

SRV - [2009/03/09 14:19:24 | 000,087,416 | ---- | M] (Juniper Networks) [Auto | Running] -- C:\Program Files\Common Files\Juniper Networks\JUNS\dsAccessService.exe -- (JuniperAccessService)

SRV - [2004/02/13 10:47:02 | 000,155,648 | ---- | M] (Dell Inc) [Auto | Running] -- C:\Program Files\Dell\OpenManage\Client\Iap.exe -- (Iap)

SRV - [2003/10/23 15:45:36 | 000,630,784 | ---- | M] (Nortel Networks NA, Inc.) [On_Demand | Stopped] -- C:\Program Files\Nortel Networks\Extranet_serv.exe -- (ExtranetAccess)

[color=#E56717]========== Driver Services (SafeList) ==========[/color]

DRV - File not found [Kernel | On_Demand | Stopped] -- C:\WINDOWS\System32\Drivers\usbaapl.sys -- (USBAAPL)

DRV - File not found [Kernel | On_Demand | Stopped] -- C:\WINDOWS\System32\drivers\UIUSys.sys -- (UIUSys)

DRV - File not found [Kernel | On_Demand | Stopped] -- C:\PROGRA~1\VERIZO~1\VZACCE~1\SMNDIS5.SYS -- (SMNDIS5)

DRV - File not found [Kernel | Disabled | Stopped] -- C:\WINDOWS\System32\DRIVERS\s24trans.sys -- (s24trans)

DRV - File not found [Kernel | On_Demand | Stopped] -- C:\WINDOWS\System32\Drivers\BW2NDIS5.sys -- (BW2NDIS5)

DRV - [2010/09/23 02:46:08 | 000,064,288 | ---- | M] (Lavasoft AB) [File_System | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\Lbd.sys -- (Lbd)

DRV - [2010/09/23 02:46:08 | 000,015,008 | ---- | M] () [Kernel | On_Demand | Running] -- C:\Program Files\Lavasoft\Ad-Aware\kernexplorer.sys -- (Lavasoft Kernexplorer)

DRV - [2009/11/02 21:47:34 | 000,160,912 | ---- | M] (DEVGURU Co., LTD.(www.devguru.co.kr)) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\PTDMVsp.sys -- (PTDMVsp)

DRV - [2009/11/02 21:47:34 | 000,160,912 | ---- | M] (DEVGURU Co., LTD.(www.devguru.co.kr)) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\PTDMMdm.sys -- (PTDMMdm)

DRV - [2009/11/02 21:47:34 | 000,118,800 | ---- | M] (DEVGURU Co., LTD.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\PTDMWWAN.sys -- (PTDMWWAN)

DRV - [2009/11/02 21:47:34 | 000,055,056 | ---- | M] (DEVGURU Co., LTD.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\PTDMBus.sys -- (PTDMBus)

DRV - [2009/11/02 21:47:34 | 000,013,456 | ---- | M] (DEVGURU Co., LTD.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\PTDMWFLT.sys -- (PTDMWFLT)

DRV - [2009/03/26 21:41:04 | 000,023,552 | ---- | M] (Juniper Networks) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\dsNcAdpt.sys -- (dsNcAdpt)

DRV - [2009/03/20 18:03:36 | 000,032,408 | ---- | M] (Smith Micro Inc.) [Kernel | On_Demand | Stopped] -- C:\Program Files\Verizon Wireless\VZAccess Manager\SMSIVZAM5.sys -- (SMSIVZAM5)

DRV - [2007/04/19 10:09:42 | 000,194,048 | ---- | M] (Novatel Wireless Inc) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\NWADIenum.sys -- (NWADI)

DRV - [2006/01/17 16:32:44 | 003,325,312 | ---- | M] (Intel

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Hi, unfortunately you have a nasty rootkit on board. Please read the following information first.



One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.



Please download ComboFix from one of these locations:


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Please do not post your logs in codeboxes, that makes it hard for me to read them, thanks! -_-

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Hi Elise,

I'm going to take the route of reinstalling my OS. Could you tell me how to do this? -_-

P.S. This computer is a company computer and has certain restrictions on the computer. I was permitted to reinstall the OS on this computer. I just wanted to warn you of this beforehand, in case we may run into unfamiliar problems.

Thanks again for helping,


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Hi, as long as you have the okay of your company, that should be okay. If it is anything we cannot solve/do, you may need to go to your company's IT department though.

If you're not sure how to reformat or need help with reformatting, please review:

These links include step-by-step instructions with screenshots:

Vista users can refer to these instructions:

Don't forget you will have to go to Microsoft Update and apply all Windows security patches after reformatting.

Note: If you're using an IBM, Sony, HP, Compaq or Dell machine, you may not have an original XP CD Disk. By policy Microsoft no longer allows OEM manufactures to include the original Windows XP CD-ROM on computers sold with Windows preinstalled. Instead, most computers manufactured and sold by OEM vendors come with a vendor-specific Recovery Disk or Recovery Partition for performing a clean "factory restore" that will reformat your hard drive, remove all data and restore the computer to the state it was in when you first purchased it. See Technology Advisory Recovery Media. If the recovery partition has become infected, you will need to contact the manufacturer, explain what happened and ask them to send full recovery disks to use instead..

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Glad we could help. :D

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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