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Suspect infection...see logs


Joss

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Hi,

A friend asked for help, he click by error on a banner claiming to help fix an infection and here we go....

Spybot stopped working, AVG doesn't detect anything wrong, the same as bit defender and also starting from a PE CD-ROM with Spybot didn't fix the problem.

One symptom is a connection to 213.174.130.34 that Zone Alarm is blocking.

I tried to run spybot, hjt, mbam, autoruns...in all cases they start running and after few seconds they crash...I can run process explorer but this time nothing unsual appears, so I need some extra help.

Many thanks in advance!!

Best regard,

Here goes the DDS logs:

(XP is in Spanish, "Archivos de Programa" stands for "Program Files")

DDS (Ver_10-11-10.01) - NTFSx86

Run by ELENA at 0:57:50,87 on 24/11/2010

Internet Explorer: 8.0.6001.18702

Microsoft Windows XP Home Edition 5.1.2600.3.1252.34.3082.18.1014.471 [GMT 1:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

FW: ZoneAlarm Firewall *disabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

svchost.exe

C:\Archivos de programa\AVG\AVG9\avgchsvx.exe

C:\Archivos de programa\AVG\AVG9\avgrsx.exe

C:\Archivos de programa\AVG\AVG9\avgcsrvx.exe

C:\WINDOWS\system32\ZoneLabs\vsmon.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

svchost.exe

C:\Archivos de programa\Symantec\LiveUpdate\ALUSchedulerSvc.exe

C:\Archivos de programa\AVG\AVG9\avgwdsvc.exe

C:\Archivos de programa\TOSHIBA\ConfigFree\CFSvcs.exe

C:\Archivos de programa\Google\Update\GoogleUpdate.exe

C:\WINDOWS\system32\svchost.exe -k hpdevmgmt

C:\Archivos de programa\Archivos comunes\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\System32\svchost.exe -k HPZ12

C:\WINDOWS\System32\svchost.exe -k HPZ12

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Archivos de programa\Apoint2K\Apoint.exe

C:\Archivos de programa\TOSHIBA\Touch and Launch\PadExe.exe

C:\WINDOWS\AGRSMMSG.exe

C:\Archivos de programa\TOSHIBA\E-KEY\CeEKey.exe

C:\Archivos de programa\TOSHIBA\TouchPad\TPTray.exe

C:\Archivos de programa\TOSHIBA\Accessibility\FnKeyHook.exe

C:\WINDOWS\system32\ZoomingHook.exe

C:\WINDOWS\system32\TCtrlIOHook.exe

C:\Archivos de programa\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe

C:\Archivos de programa\TOSHIBA\TOSHIBA Controls\TFncKy.exe

C:\Archivos de programa\TOSHIBA\Tvs\TvsTray.exe

C:\Archivos de programa\TOSHIBA\ConfigFree\NDSTray.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Archivos de programa\TOSHIBA\ConfigFree\CFSServ.exe

C:\Archivos de programa\Zone Labs\ZoneAlarm\zlclient.exe

C:\Archivos de programa\HP\HP Software Update\HPWuSchd2.exe

C:\Archivos de programa\Apoint2K\Apntex.exe

C:\Archivos de programa\HP\Digital Imaging\bin\hpqSRMon.exe

C:\ARCHIV~1\AVG\AVG9\avgtray.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Archivos de programa\TOSHIBA\TOSCDSPD\toscdspd.exe

C:\WINDOWS\system32\TPSBattM.exe

C:\Archivos de programa\Archivos comunes\Ahead\Lib\NMBgMonitor.exe

C:\Archivos de programa\Windows Live\Messenger\MsnMsgr.Exe

C:\Archivos de programa\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

D:\dds.com

C:\Archivos de programa\Archivos comunes\Ahead\Lib\NMIndexStoreSvr.exe

C:\Archivos de programa\HP\Digital Imaging\bin\hpqtra08.exe

C:\Archivos de programa\Citrix\ICA Client\pnagent.exe

C:\Archivos de programa\Microsoft Office\OFFICE11\ONENOTEM.EXE

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/

uSearch Page = hxxp://www.google.com

uSearch Bar = hxxp://www.google.com/ie

uInternet Connection Wizard,ShellNext = iexplore

uSearchAssistant = hxxp://www.google.com/ie

uSearchURL,(Default) = hxxp://www.google.com/search?q=%s

mSearchAssistant = hxxp://www.google.com/ie

BHO: AutorunsDisabled - No File

BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\archivos de programa\hp\digital imaging\smart web printing\hpswp_printenhancer.dll

BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\archiv~1\spybot~2\SDHelper.dll

BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File

BHO: Windows Live Aplicaci

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Hello Joss! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the thread until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  1. If you are using Firefox, make sure that your download settings are as follows:
    • Open Tools -> Options -> Main tab
    • Set to Always ask me where to Save the files.

[*]During the download, rename Combofix to Combo-Fix as follows:

CF_download_FF.gif

CF_download_rename.gif

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

    -----------------------------------------------------------


  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

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Please try downloading and burning the following from another computer.

Avira AntiVir Rescue System

Requires access to a working computer with a CD/DVD burner to create a bootable CD.

  • Download the
    Avira AntiVir Rescue System
    from

  • Place a blank CD in your burner and double-click on the downloaded file named
    rescue_system-common-en.exe

  • The program will automatically burn the CD for you.

  • Place the burned CD into the affected computer and start the computer from this CD.

  • On the bottom left side of the screen there are 2 flags. Using your mouse click on the British flag to use English.

  • Click on the
    Configuration
    button.

    • Select
      Scan all files

    • Select
      Try to repair infected files
      and
      Rename files, if they cannot be removed

    • Select
      Scan for dialers

    • Select
      Scan for joke programs (Jokes)

    • Select
      Scan for games

    • Select
      Scan for spyware (SPR)

    [*]
    Click on
    Virus scanner

    [*]
    Click on
    Start scanner
    at the bottom of the screen

    [*]
    Currently the program does not support saving a log. Write down the amount of items for Records, Suspect files, and Warnings

The Avira AntiVir Rescue System is a Linux-based application that allows accessing computers that cannot be booted anymore and is updated several times a day so that the most recent security updates are always available.

Possible solutions to Screen Resolution and other issues

  1. Please see the post
    if you're unable to view the entire screen of Avira.

  2. You can also review this one

  3. Currently only the German keyboard is supported.
    English keyboards require work arounds.

  4. Some computers attempt to mount the floppy even though they don't have one. You may need to go in to the BIOS and disable the floppy drive in order to mount your hard drive for scanning.

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Please download The Avenger2 by Swandog46 to your Desktop.

  • Right click on the Avenger.zip folder and select "Extract All..."
  • Follow the prompts and extract the avenger folder to your desktop

2. Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+C):

Drivers to disable:
vbma3792

Drivers to delete:
vbma3792

Files to delete:
C:\WINDOWS\system32\vbma3792.sys

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

3. Now, open the avenger folder and start The Avenger program by clicking on its icon.

  • Right click on the window under Input script here:, and select Paste.
  • You can also Paste the text copied to the clipboard into this window by pressing (Ctrl+V), or click on the third button under the menu to paste it from the clipboard.
  • Click on Execute
  • Answer "Yes" twice when prompted.

4. The Avenger will automatically do the following:

[*]It will Restart your computer. ( In cases where the code to execute contains "Drivers to Delete" or "Drivers to Disable", The Avenger will actually restart your system twice.)

[*]On reboot, it will briefly open a black command window on your desktop, this is normal.

[*]After the restart, it creates a log file that should open with the results of Avenger

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Here it goes (I add an additional line with the current name of the file):

Logfile of The Avenger Version 2.0, © by Swandog46
[url="http://swandog46.geekstogo.com"]http://swandog46.geekstogo.com[/url]

Platform: Windows XP

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.
No rootkits found!

Driver "vbma3792" disabled successfully.
Driver "vbma3792" deleted successfully.

Error: file "C:\WINDOWS\system32\vbma3792.sys" not found!
Deletion of file "C:\WINDOWS\system32\vbma3792.sys" failed!
Status: 0xc0000034 (STATUS_OBJECT_NAME_NOT_FOUND)
--> the object does not exist

File "C:\WINDOWS\system32\drivers\vbma3792.sys.XXX.no_toCar,_virus" deleted successfully.

Completed script processing.

*******************

Finished! Terminate.

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 23:18:16, on 25/11/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\ARCHIV~1\AVG\AVG10\avgchsvx.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\ZoneLabs\vsmon.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Archivos de programa\Symantec\LiveUpdate\ALUSchedulerSvc.exe

C:\Archivos de programa\AVG\AVG10\avgwdsvc.exe

C:\Archivos de programa\TOSHIBA\ConfigFree\CFSvcs.exe

C:\Archivos de programa\Google\Update\GoogleUpdate.exe

C:\WINDOWS\system32\svchost.exe

C:\Archivos de programa\Archivos comunes\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\Archivos de programa\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe

C:\Archivos de programa\AVG\AVG10\avgnsx.exe

C:\Archivos de programa\AVG\AVG10\avgemcx.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Archivos de programa\Apoint2K\Apoint.exe

C:\Archivos de programa\TOSHIBA\Touch and Launch\PadExe.exe

C:\WINDOWS\AGRSMMSG.exe

C:\Archivos de programa\TOSHIBA\E-KEY\CeEKey.exe

C:\Archivos de programa\TOSHIBA\TouchPad\TPTray.exe

C:\Archivos de programa\TOSHIBA\Accessibility\FnKeyHook.exe

C:\WINDOWS\system32\ZoomingHook.exe

C:\WINDOWS\system32\TCtrlIOHook.exe

C:\Archivos de programa\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe

C:\Archivos de programa\TOSHIBA\TOSHIBA Controls\TFncKy.exe

C:\Archivos de programa\TOSHIBA\Tvs\TvsTray.exe

C:\Archivos de programa\TOSHIBA\ConfigFree\NDSTray.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Archivos de programa\TOSHIBA\ConfigFree\CFSServ.exe

C:\Archivos de programa\HP\HP Software Update\HPWuSchd2.exe

C:\Archivos de programa\AVG\AVG10\avgtray.exe

C:\Archivos de programa\Zone Labs\ZoneAlarm\zlclient.exe

C:\Archivos de programa\TOSHIBA\TOSCDSPD\toscdspd.exe

C:\Archivos de programa\Archivos comunes\Ahead\Lib\NMBgMonitor.exe

C:\WINDOWS\system32\TPSBattM.exe

C:\Archivos de programa\Windows Live\Messenger\MsnMsgr.Exe

C:\Archivos de programa\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Archivos de programa\Apoint2K\Apntex.exe

C:\Archivos de programa\Archivos comunes\Ahead\Lib\NMIndexStoreSvr.exe

C:\Archivos de programa\HP\Digital Imaging\bin\hpqtra08.exe

C:\Archivos de programa\Citrix\ICA Client\pnagent.exe

C:\Archivos de programa\Microsoft Office\OFFICE11\ONENOTEM.EXE

C:\Archivos de programa\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe

C:\Archivos de programa\HP\Digital Imaging\bin\hpqSTE08.exe

C:\Archivos de programa\HP\Digital Imaging\bin\hpqbam08.exe

C:\Archivos de programa\HP\Digital Imaging\bin\hpqgpc01.exe

C:\ARCHIV~1\AVG\AVG10\avgrsx.exe

C:\Archivos de programa\AVG\AVG10\avgcsrvx.exe

F:\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = V

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  • Launch Malwarebytes' Anti-Malware
  • Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  • Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

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