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Laptop doesn't recover from sleep mode!

dew

By dew
in General Windows PC Help

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dew

dew

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I have an 'Acer Emachines E525' Laptop. I have 'Windows 7 Ultimate' 32 bit OS installed. Recently I reformatted my system installing Windows 7 on it. Since then I am having problem with sleep mode. I cannot recover from sleep mode even after 1) pressing boot button, 2) Pressing enter, 3) taping or moving fingers on mouse. When I press enter in the sleep mode, the system starts and blue light also starts blinking. But there is no display whatsoever.

I googled this problem but none of the solutions worked. Searched through windows seven forums but didn't found anything. Any help on this issue would be appreciated. Thanks a lot

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AdvancedSetup

AdvancedSetup

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Hello and welcome to Malwarebytes.

Please download the Microsoft Genuine Advantage Diagnostic Tool

Right-click and select Run as administrator to run it and press the CONTINUE button and allow the program to check your system. When completed click the COPY button and post back the results.

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dew

dew

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Hi AdvancedSetup, thanks for the reply. Here is my report, please check it.

Thanks

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Code: 0

Cached Online Validation Code: N/A, hr = 0xc004f012

Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2

Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=

Windows Product ID: 00426-OEM-8992662-00006

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7600.2.00010100.0.0.001

ID: {45C23D33-C21C-4E85-AA2C-1EFB23629953}(1)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Ultimate

Architecture: 0x00000000

Build lab: 7600.win7_gdr.100618-1621

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 109 N/A

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{45C23D33-C21C-4E85-AA2C-1EFB23629953}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-249781479-2285803844-2484204184</SID><SYSTEM><Manufacturer>eMachines </Manufacturer><Model>eMachines E525 </Model></SYSTEM><BIOS><Manufacturer>eMachines </Manufacturer><Version>V3.06</Version><SMBIOSVersion major="2" minor="4"/><Date>20100122000000.000000+000</Date></BIOS><HWID>FDBB3607018400E8</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.1.7600.16385

Name: Windows® 7, Ultimate edition

Description: Windows Operating System - Windows® 7, OEM_SLP channel

Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 00426-00178-926-600006-02-16393-7600.0000-3122010

Installation ID: 014663307842776236765496872105058442682900345301113470

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

Partial Product Key: HYRR2

License Status: Licensed

Remaining Windows rearm count: 3

Trusted time: 20-11-2010 16:56:50

Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: N/A

HealthStatus: 0x0000000000000000

Event Time Stamp: N/A

ActiveX: Not Registered - 0x80040154

Admin Service: Not Registered - 0x80040154

HealthStatus Bitmask Output:

HWID Data-->

HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAnJ8gDkRiUPGCcNwRDAeuNn5dIlakNVa4

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20001

OEMID and OEMTableID Consistent: yes

BIOS Information:

ACPI Table Name OEMID Value OEMTableID Value

APIC ACRSYS ACRPRDCT

FACP ACRSYS ACRPRDCT

HPET ACRSYS ACRPRDCT

BOOT ACRSYS ACRPRDCT

MCFG ACRSYS ACRPRDCT

SLIC ACRSYS ACRPRDCT

ASF! ACRSYS ACRPRDCT

NSLI ACRSYS ACRPRDCT

SSDT PmRef Cpu0Cst

SSDT PmRef Cpu0Cst

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AdvancedSetup

AdvancedSetup

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Have you gone to the MFG site and make sure you installed all of their "system" software and in the proper order?

This is a bit odd as these are the files to check and confirm authenticity but they show as having been modified.

File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

I would try getting all the proper drivers from the MFG website for your system and see if it corrects it.

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dew

dew

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My system actually hangs when I return back from sleep mode. None of the keyboard or mouse are working. Laser light of my mouse also does not blink. So its actually the system starting but but keyboard and mouse not working so I guess it cannot wake up or flash the display. Every time I have to hard boot my system by holding boot button for a while and then rebooting. I think it could be some settings needed to be change.

The mismatched files you mentioned, can it be deleted, repaired or replaced? I tried updating all drivers. It also could be some driver conflict. Waiting for your reply. Thank you.

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dew

dew

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Yes, I had the same PC in the Malware Removal Forum in October. My PC is working fine with everything else except sleep mode. I do not suspect it at all as a virus.

My mouse and keyboard drivers are working fine. Its only when I press enter to wakeup from the sleep mode, the hard drive boots the PC and there is no display also keyboard and mouse are dead. I have installed drivers from outside and not from manufactures site. It is possible that unnecessary drivers are installed or multiple drivers for same hardware are installed which is now conflicting. Can you please check the list of my drivers installed & instruct me as to which ones to be removed?

Thank you.

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yardbird

yardbird

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I have installed drivers from outside and not from manufactures site
That may be the problem, I would not tell that to Acer support. I can't go above the Administrator who requested you post the Microsoft Genuine Advantage Diagnostic Tool I will send him a Pvt Msg. and ask him to look at this thread. We can't post logs here. He will know the best course of Action for you to take.... Which I believe a chat/email with Acer is the best.

Give him some time to answer back, so bookmark this post/topic. regards...

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dew

dew

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Thanks yardbird for the useful links. I already had a chat with Acer support. He asked for Serial key of my machine which I gave. It did not matched with their database and showed as incorrect key for the reason that they only provide chat support to USA and Canada purchased laptops. There is no chat support for Indian purchased laptops. He gave me this link..

http://www.emachines.in/em/customer_care.d...;CRC=4186468833

I will try mailing them now for the issue.

I will wait for Administrators reply, no problem for that. Thanks for the help.

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yardbird

yardbird

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That was up here in Post 4.... but good luck on your email,

I would try getting all the proper drivers from the MFG website for your system and see if it corrects it.
Bear in mind, it may be a while here, with corporate users, worldwide. So check back every 24 hrs. to the same post.... Acer has very good support. Malwarebytes Forum support will clean you of an infection if it gets past the program. Hardware issues, Drivers we can send you to the MFG website.

This can make it a bigger problem: "Serial key of my machine which I gave. It did not matched with their database" I wish you good luck. best regards...

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AdvancedSetup

AdvancedSetup

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It can be difficult to fix. Sometimes the MFG includes drivers to enable Power Management and sometimes Windows does it as long as the BIOS supports it properly.

I would highly suggest visiting one of these sites where they have a more dedicated hardware/software support forum that might be able to assist you.

Windows and Advanced Power Management (APM) Support

forums.windowsforum.org

sevenforums.com

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