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Endless Error 730 - Am I Infected Too Badly??

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Greetings, Oh Wise Ones...

I've been a long-time fan of this product and actively promote it to all I encounter. Normally I find it to be most efficient at stamping out problems as well as stopping new ones (I GLADLY paid for the Pro).

However, I have run into a machine running Vista (yeah, I know, that's the first problem!) that I can NOT get around an error 730. I have uninstalled/reinstalled...I have uninstalled, deleted the folder, reinstalled with a unique folder name...NO WAY. This baby will not run. It installs just fine but will not update the database.

I've killed UAC

I've killed other antivirus product (Symantec Endpoint Protection)

All to no avail. The only thing I haven't done is uninstall then hack the registry to see if any trace is left in there...I hope it doesn't need to come to that (???).

I would love some suggestions, please. I'm a Senior-Level techie so please feel free to talk techie-lingo to me if you wish. Is this thing so badly infected with something that your fine product is impotent at getting around it? And, if so, is there another way to get the latest definition files installed so I can run this in Safe Mode (or whatever I have to do to get it OFF)?

I await your response...

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Please try the following to see if it helps:

Windows Vista and Windows 7:

  • Click on the Start vista-7-start.png button and select Control Panel
  • Click on Programs and Features
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important
  • Download and run mbam-clean.exe from here
  • NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step....
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

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