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Issues after scanning


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Hello, I am new at using this program and forum. Recently my computer became infected with the Think Point malware. I used Malwarebytes and after the quick scan and full scan it detected and removed several threats/infections. After rebooting I thought it would be back to normal, Think Point is gone but it appears that something is using the majority of the memory and bring my computer to a halt. When looking at the performance in task manager the memory usage is around 96-98 %. This was not a problem prior to the infection. I have also ran a virus scan using House call. Can anyone offer any suggestions to get my computer back to normal? Thanks

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Hi, and Welcome to Malwarebytes!

It is possible that something is still there, it would be best to let the experts take a look and help you out.

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" t_reply.gif button instead of other ones when you start replying. :)

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