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windows cannot load user's profile


ralph55

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I started in the PC Help forum and was sent here. It appears as tho I am infected.

When trying to log on to PC the following messages appears:

Value creation failed at line 599. click Ok & get:

Windows cannot load user's profile but has logged on with a default profile for system

DETAIL: Insufficient system resources to complete the requested services

Click OK and get

Copy of Windows must be activated with microsoft before you can logon. Do you want to activate widows now?

Click on yes get:

A problem is preventing windows from accurately checking the license for this computer

I boot up in safe mode. Created a new profile, restarted PC and get same messages.

Little more info, I few weeks ago I had virus problems that I thought was taken care of.

Topic here: http://forums.malwarebytes.org/index.php?s...c=65811&hl=

Also this is not my PC. I am helping my mother in law.

She said things were fine until yesterday when the messages above appeared.

The PC is a Dell Dimension 4800, running XP Home edition, Service Pack 3

Latest MB Scan Log:

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 5122

Windows 5.1.2600 Service Pack 3 (Safe Mode)

Internet Explorer 7.0.5730.11

11/15/2010 7:39:01 PM

mbam-log-2010-11-15 (19-39-01).txt

Scan type: Quick scan

Objects scanned: 167920

Time elapsed: 7 minute(s), 21 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 8

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 3

Files Infected: 4

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_CLASSES_ROOT\funwebproductsinstaller.start (Adware.MyWebSearch) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\CLSID\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\funwebproductsinstaller.start.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Interface\{1d4db7d1-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Interface\{1d4db7d3-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Typelib\{1d4db7d0-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\FunWebProducts (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

C:\Program Files\FunWebProducts (Adware.MyWebSearch) -> Quarantined and deleted successfully.

C:\Program Files\FunWebProducts\Installr (Adware.MyWebSearch) -> Quarantined and deleted successfully.

C:\Program Files\FunWebProducts\Installr\1.bin (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Files Infected:

C:\Program Files\FunWebProducts\Installr\1.bin\F3EZSETP.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.

C:\Documents and Settings\Helen\Local Settings\Temporary Internet Files\Content.IE5\7L6G3U13\MyFunCards[1].exe (PUP.FunWebProducts) -> Quarantined and deleted successfully.

C:\Program Files\FunWebProducts\Installr\1.bin\F3PLUGIN.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.

C:\Program Files\FunWebProducts\Installr\1.bin\NPFUNWEB.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.

DDS Log:

DDS (Ver_10-11-10.01) - NTFSx86 NETWORK

Run by Administrator at 20:13:06.76 on Mon 11/15/2010

Internet Explorer: 7.0.5730.11

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.510.384 [GMT -5:00]

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

svchost.exe

C:\WINDOWS\system32\userinit.exe

C:\WINDOWS\Explorer.EXE

C:\Documents and Settings\Administrator\Desktop\dds.pif

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.dell4me.com/myway

uDefault_Page_URL = hxxp://www.dell4me.com/myway

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [sUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe

mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"

mRun: [intelMeM] c:\program files\intel\modem event monitor\IntelMEM.exe

mRun: [PCMService] "c:\program files\dell\media experience\PCMService.exe"

mRun: [dla] c:\windows\system32\dla\tfswctrl.exe

mRun: [updateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r

mRun: [Microsoft Works Update Detection] c:\program files\common files\microsoft shared\works shared\WkUFind.exe

mRun: [Motive SmartBridge] c:\progra~1\verizo~1\smartb~1\MotiveSB.exe

mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"

mRun: [vptray] c:\progra~1\symant~1\VPTray.exe

mRun: [igfxtray] c:\windows\system32\igfxtray.exe

mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe

mRun: [igfxpers] c:\windows\system32\igfxpers.exe

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\verizo~1.lnk - c:\program files\verizon online\bin\matcli.exe

IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}

IE: {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab

DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204

DPF: {33564D57-0000-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB

DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc.cab

DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} - hxxp://messenger.msn.com/download/MsnMessengerSetupDownloader.cab

DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxps://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL

Notify: igfxcui - igfxdev.dll

Notify: NavLogon - c:\windows\system32\NavLogon.dll

============= SERVICES / DRIVERS ===============

S0 egjptm;egjptm;c:\windows\system32\drivers\jvfv.sys --> c:\windows\system32\drivers\jvfv.sys [?]

S1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2004-2-9 301200]

S2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2004-2-29 255096]

S2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2004-2-29 242808]

S2 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2004-2-9 37008]

S2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2004-3-12 1221864]

S3 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\ccPwdSvc.exe [2004-2-29 87160]

S3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20101112.002\naveng.sys [2010-11-12 86064]

S3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20101112.002\navex15.sys [2010-11-12 1371184]

S3 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2004-3-12 169192]

=============== Created Last 30 ================

2010-11-15 23:19:49 -------- d-----w- c:\docume~1\admini~1\locals~1\applic~1\BVRP Software

2010-10-30 20:13:26 -------- d-----w- c:\windows\system32\XPSViewer

2010-10-30 20:12:43 89088 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\filterpipelineprintproc.dll

2010-10-30 20:11:57 89088 ------w- c:\windows\system32\dllcache\filterpipelineprintproc.dll

2010-10-30 20:11:57 597504 ------w- c:\windows\system32\spool\prtprocs\w32x86\printfilterpipelinesvc.exe

2010-10-30 20:11:57 597504 ------w- c:\windows\system32\dllcache\printfilterpipelinesvc.exe

2010-10-30 20:11:57 575488 ------w- c:\windows\system32\xpsshhdr.dll

2010-10-30 20:11:57 575488 ------w- c:\windows\system32\dllcache\xpsshhdr.dll

2010-10-30 20:11:57 117760 ------w- c:\windows\system32\prntvpt.dll

2010-10-30 20:11:56 1676288 ------w- c:\windows\system32\xpssvcs.dll

2010-10-30 20:11:56 1676288 ------w- c:\windows\system32\dllcache\xpssvcs.dll

2010-10-30 20:11:54 -------- d-----w- C:\21a92121b0c90e76e74c

2010-10-28 22:45:31 -------- d-----w- c:\program files\ESET

2010-10-27 22:20:34 -------- d-sha-r- C:\cmdcons

2010-10-24 14:52:50 -------- d-----w- c:\docume~1\admini~1\applic~1\SUPERAntiSpyware.com

==================== Find3M ====================

2010-09-18 16:23:26 974848 ----a-w- c:\windows\system32\mfc42u.dll

2010-09-18 06:53:25 974848 ----a-w- c:\windows\system32\mfc42.dll

2010-09-18 06:53:25 954368 ----a-w- c:\windows\system32\mfc40.dll

2010-09-18 06:53:25 953856 ----a-w- c:\windows\system32\mfc40u.dll

2010-09-15 08:50:37 472808 ----a-w- c:\windows\system32\deployJava1.dll

2010-09-15 06:29:49 73728 ----a-w- c:\windows\system32\javacpl.cpl

2010-09-09 13:38:01 832512 ----a-w- c:\windows\system32\wininet.dll

2010-09-09 13:38:01 1830912 ----a-w- c:\windows\system32\inetcpl.cpl

2010-09-09 13:38:00 78336 ----a-w- c:\windows\system32\ieencode.dll

2010-09-09 13:38:00 17408 ----a-w- c:\windows\system32\corpol.dll

2010-09-08 15:57:57 389120 ----a-w- c:\windows\system32\html.iec

2010-09-01 11:51:14 285824 ----a-w- c:\windows\system32\atmfd.dll

2010-08-31 13:42:52 1852800 ----a-w- c:\windows\system32\win32k.sys

2010-08-27 08:02:29 119808 ----a-w- c:\windows\system32\t2embed.dll

2010-08-27 05:57:43 99840 ----a-w- c:\windows\system32\srvsvc.dll

2010-08-26 12:52:45 5120 ----a-w- c:\windows\system32\xpsp4res.dll

2010-08-23 16:12:04 617472 ----a-w- c:\windows\system32\comctl32.dll

============= FINISH: 20:14:23.65 ===============

"Attach" Log attached.

I ran GMER but there was no save button visible. Only options were OK & CANCEL. I hit OK and GMER closed. Scanned again, there is no SAVE button. I think since I am running in safe mode, settings are so large that I am not able to scroll lower to the SAVE button. When I get home from work I will bring another monitor over to my mom-in-law and see if I am able to view SAVE button. If so I will attach after someone has responded, so as not to mess up the post count.

In the meantime I thought I would post what I have.

Thanks in advance for your help. Looking forward to solving this problem.

Attach.zip

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Hi,

Please run the MGA Diagnostic Tool and post the report it produces:

  1. Download MGADiag to your desktop.
  2. Double-click on MGADiag.exe to launch the program.
  3. Click Continue.
  4. Ensure that the Windows tab is selected. (It should be by default.)
  5. Click the Copy button to copy the MGA Diagnostic Report to the Windows clipboard.
  6. Paste the MGA Diagnostic Report into your next reply.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  • Please download WVCheck by Artellos from one of the mirrors below;



  • After the download, run WVCheck.exe
  • As indicated by the prompt, This program can take a while depending on your hard drive space.
  • Once the program is done, copy the contents of the notepad file as a reply.

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Hi Gammo

I was not able to get the GMER Report. I am in the safe mode and the screen resolution (640 x 480) does not allow me to see the save button. I wil try and get a larger monitor & run the report later.

Here are the 2 reports you asked for.

Thanks for your help

MGADiag Log:

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Status: Genuine

Validation Code: 0

Cached Validation Code: N/A

Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT

Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=

Windows Product ID: 55277-OEM-2111907-00102

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 5.1.2600.2.00010300.3.0.hom

ID: {07596F03-D98D-4903-9DE0-F1372B5B873E}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: Registered, 1.7.69.2

Signed By: Microsoft

Product Name: N/A

Architecture: N/A

Build lab: N/A

TTS Error: N/A

Validation Diagnostic: 025D1FF3-230-1

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A

Version: N/A

Windows XP Notifications Data-->

Cached Result: 0

File Exists: Yes

Version: 1.7.18.5

WgaTray.exe Signed By: Microsoft

WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 100 Genuine

Microsoft Word 2002 - 100 Genuine

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

File Mismatch: C:\WINDOWS\system32\oembios.bin[Hr = 0x800b0003]

File Mismatch: C:\WINDOWS\system32\oembios.dat[Hr = 0x800b0003]

File Mismatch: C:\WINDOWS\system32\oembios.sig[Hr = 0x800b0003]

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{07596F03-D98D-4903-9DE0-F1372B5B873E}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2643561451-4151149066-2453194030</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 4600i </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="3"/><Date>20040517000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>31C93CE701848053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell DIMENSION DIM4600</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.18.5"/><File Name="WgaLogon.dll" Version="1.7.18.5"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>62A4EAC3B9ACA0A</Val><Hash>oYFJkmRdgrdNVD6wKZKJMnTn5To=</Hash><Pid>54189-OEM-1650002-00005</Pid><PidType>16</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>

Licensing Data-->

N/A

Windows Activation Technologies-->

N/A

HWID Data-->

N/A

OEM Activation 1.0 Data-->

BIOS string matches: yes

Marker string from BIOS: 1B1D0:Dell Inc|1B1D0:Microsoft Corporation

Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

OEM Activation 2.0 Data-->

N/A

WVCheck Log:

Windows Validation Check

Version: 1.9.11.4

Log Created On: 1822_18-11-2010

-----------------------

Windows Information

-----------------------

Windows Version: Windows XP Service Pack 3

Windows Mode: Safe Mode with Networking

Systemroot Path: C:\WINDOWS

WVCheck's Auto Update Check

-----------------------

Auto-Update Option: Download updates and install them automatically.

-----------------------

Last Success Time for Update Detection: 2010-11-13 09:31:47

Last Success Time for Update Download: 2010-11-10 13:28:48

Last Success Time for Update Installation: 2010-11-01 07:34:01

WVCheck's Registry Check Check

-----------------------

Antiwpa: Not Found

-----------------------

Chew7Hale: Not Found

-----------------------

WVCheck's File Dump

-----------------------

C:\Program Files\MUSICMATCH\MUSICMATCH Update\MMJB\crypt.dll

Size: 765952 bytes

Creation; 24/8/2005 18:38:59

Modification; 24/8/2005 18:39:1

MD5; 32a09203631e7a8fa21d711639b851ee

Matched: crypt.dll

-----------------------

WVCheck's Dir Dump

-----------------------

WVCheck found no known bad directories.

WVCheck's Missing File Check

-----------------------

WVCheck found no missing Windows files.

WVCheck's MBAM Quarantine Check

-----------------------

There were no bad files quarantined by MBAM.

WVCheck's HOSTS File Check

-----------------------

WVCheck found no bad lines in the hosts file.

WVCheck's MD5 Check

EXPERIMENTAL!!

-----------------------

user32.dll - b26b135ff1b9f60c9388b4a7d16f600b

-------- End of File, program close at 1824_18-11-2010 --------

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Hi,

Download ComboFix from one of these locations:

Link 1

Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Here is a guide on how to disable them:
    Click me
    If you can't disable them then just continue on.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt log in your next reply.

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Gammo

ComboFix Log File:

ComboFix 10-11-20.06 - Administrator 11/21/2010 7:33.2.1 - x86 NETWORK

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.510.369 [GMT -5:00]

Running from: c:\documents and settings\Administrator\Desktop\ComboFix.exe

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

c:\windows\MailSwitch.ocx

.

((((((((((((((((((((((((( Files Created from 2010-10-21 to 2010-11-21 )))))))))))))))))))))))))))))))

.

2010-11-21 12:24 . 2010-11-21 12:24 -------- d-----w- c:\documents and settings\Administrator\Application Data\IObit

2010-11-18 23:20 . 2010-11-18 23:20 -------- d-----w- c:\documents and settings\All Users\Application Data\Office Genuine Advantage

2010-11-15 23:24 . 2010-11-15 23:24 -------- d-----w- c:\documents and settings\Helen-New

2010-11-15 23:19 . 2010-11-15 23:19 -------- d-----w- c:\documents and settings\Administrator\Local Settings\Application Data\BVRP Software

2010-10-30 20:13 . 2010-10-30 20:13 -------- d-----w- c:\windows\system32\XPSViewer

2010-10-30 20:13 . 2010-10-30 20:13 -------- d-----w- c:\program files\MSBuild

2010-10-30 20:13 . 2010-10-30 20:13 -------- d-----w- c:\program files\Reference Assemblies

2010-10-30 20:12 . 2008-07-06 12:06 89088 ----a-w- c:\windows\system32\Spool\prtprocs\w32x86\filterpipelineprintproc.dll

2010-10-30 20:11 . 2008-07-06 12:06 89088 ------w- c:\windows\system32\dllcache\filterpipelineprintproc.dll

2010-10-30 20:11 . 2008-07-06 12:06 575488 ------w- c:\windows\system32\xpsshhdr.dll

2010-10-30 20:11 . 2008-07-06 12:06 575488 ------w- c:\windows\system32\dllcache\xpsshhdr.dll

2010-10-30 20:11 . 2008-07-06 12:06 117760 ------w- c:\windows\system32\prntvpt.dll

2010-10-30 20:11 . 2008-07-06 10:50 597504 ------w- c:\windows\system32\Spool\prtprocs\w32x86\printfilterpipelinesvc.exe

2010-10-30 20:11 . 2008-07-06 10:50 597504 ------w- c:\windows\system32\dllcache\printfilterpipelinesvc.exe

2010-10-30 20:11 . 2008-07-06 12:06 1676288 ------w- c:\windows\system32\xpssvcs.dll

2010-10-30 20:11 . 2008-07-06 12:06 1676288 ------w- c:\windows\system32\dllcache\xpssvcs.dll

2010-10-30 20:11 . 2010-10-30 20:12 -------- d-----w- C:\21a92121b0c90e76e74c

2010-10-28 22:45 . 2010-10-28 22:45 -------- d-----w- c:\program files\ESET

2010-10-24 14:52 . 2010-10-24 14:52 -------- d-----w- c:\documents and settings\Administrator\Application Data\SUPERAntiSpyware.com

2010-10-23 22:56 . 2010-10-23 22:56 -------- d-----w- c:\documents and settings\Helen\Application Data\MSNInstaller

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2010-09-18 16:23 . 2002-08-29 10:00 974848 ----a-w- c:\windows\system32\mfc42u.dll

2010-09-18 06:53 . 2002-08-29 10:00 974848 ----a-w- c:\windows\system32\mfc42.dll

2010-09-18 06:53 . 2002-08-29 10:00 954368 ----a-w- c:\windows\system32\mfc40.dll

2010-09-18 06:53 . 2002-08-29 10:00 953856 ----a-w- c:\windows\system32\mfc40u.dll

2010-09-15 08:50 . 2010-10-16 16:37 472808 ----a-w- c:\windows\system32\deployJava1.dll

2010-09-15 06:29 . 2010-01-29 00:41 73728 ----a-w- c:\windows\system32\javacpl.cpl

2010-09-09 13:38 . 2004-08-24 00:32 832512 ----a-w- c:\windows\system32\wininet.dll

2010-09-09 13:38 . 2002-08-29 10:00 1830912 ----a-w- c:\windows\system32\inetcpl.cpl

2010-09-09 13:38 . 2004-08-04 07:56 78336 ----a-w- c:\windows\system32\ieencode.dll

2010-09-09 13:38 . 2002-08-29 10:00 17408 ----a-w- c:\windows\system32\corpol.dll

2010-09-08 15:57 . 2004-08-04 05:59 389120 ----a-w- c:\windows\system32\html.iec

2010-09-01 11:51 . 2002-08-29 10:00 285824 ----a-w- c:\windows\system32\atmfd.dll

2010-08-31 13:42 . 2003-07-15 21:01 1852800 ----a-w- c:\windows\system32\win32k.sys

2010-08-27 08:02 . 2002-08-29 10:00 119808 ----a-w- c:\windows\system32\t2embed.dll

2010-08-27 05:57 . 2002-08-29 10:00 99840 ----a-w- c:\windows\system32\srvsvc.dll

2010-08-26 13:39 . 2002-08-29 10:00 357248 ----a-w- c:\windows\system32\drivers\srv.sys

2010-08-26 12:52 . 2009-04-16 12:20 5120 ----a-w- c:\windows\system32\xpsp4res.dll

2010-08-23 16:12 . 2002-08-29 10:00 617472 ----a-w- c:\windows\system32\comctl32.dll

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"DVDLauncher"="c:\program files\CyberLink\PowerDVD\DVDLauncher.exe" [2004-04-11 53248]

"IntelMeM"="c:\program files\Intel\Modem Event Monitor\IntelMEM.exe" [2003-09-04 221184]

"PCMService"="c:\program files\Dell\Media Experience\PCMService.exe" [2004-04-12 290816]

"dla"="c:\windows\system32\dla\tfswctrl.exe" [2004-03-15 122933]

"UpdateManager"="c:\program files\Common Files\Sonic\Update Manager\sgtray.exe" [2003-08-19 110592]

"Microsoft Works Update Detection"="c:\program files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe" [2003-12-06 50688]

"Motive SmartBridge"="c:\progra~1\VERIZO~1\SMARTB~1\MotiveSB.exe" [2005-05-22 385024]

"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2004-02-29 66680]

"vptray"="c:\progra~1\SYMANT~1\VPTray.exe" [2004-03-12 124128]

"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-09-20 94208]

"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-09-20 77824]

"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-09-20 114688]

"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-05-14 248552]

"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2010-09-23 35760]

"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-21 932288]

"Malwarebytes Anti-Malware (reboot)"="c:\program files\Malwarebytes' Anti-Malware\mbam.exe" [2010-04-29 1090952]

c:\documents and settings\All Users\Start Menu\Programs\Startup\

Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360]

Verizon Online Support Center.lnk - c:\program files\Verizon Online\bin\matcli.exe [2004-12-27 204800]

[HKEY_LOCAL_MACHINE\software\microsoft\security center]

"AntiVirusOverride"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\system32\\sessmgr.exe"=

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"c:\\Program Files\\MSN Messenger\\msnmsgr.exe"=

"c:\\WINDOWS\\SYSTEM32\\LEXPPS.EXE"=

"c:\\Program Files\\IncrediMail\\bin\\ImpCnt.exe"=

S0 egjptm;egjptm;c:\windows\system32\drivers\jvfv.sys --> c:\windows\system32\drivers\jvfv.sys [?]

S3 SavRoam;SAVRoam;c:\program files\Symantec AntiVirus\SavRoam.exe [3/12/2004 3:18 PM 169192]

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.dell4me.com/myway

DPF: Microsoft XML Parser for Java - file://c:\windows\Java\classes\xmldso.cab

.

- - - - ORPHANS REMOVED - - - -

HKCU-Run-SUPERAntiSpyware - c:\program files\SUPERAntiSpyware\SUPERAntiSpyware.exe

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2010-11-21 07:38

Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully

hidden files: 0

**************************************************************************

.

Completion time: 2010-11-21 07:41:05

ComboFix-quarantined-files.txt 2010-11-21 12:40

Pre-Run: 62,568,865,792 bytes free

Post-Run: 62,896,418,816 bytes free

- - End Of File - - DA099E4682F5E255255DCB893591A5AD

I await your response.

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Hi,

Please download OTM

  • Save it to your desktop.
  • Please double-click OTM to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
    :Processes

    :Services
    egjptm

    :Reg

    :Files
    ipconfig /flushdns /c
    c:\windows\system32\drivers\jvfv.sys

    :Commands
    [purity]
    [resethosts]
    [emptytemp]
    [emptyflash]
    [createrestorepoint]
    [reboot]


  • Return to OTM, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
  • Click the red Moveit! button.
  • Close OTM and reboot your PC.

Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Start Malwarebytes' Anti-Malware

  • Once the program has loaded, click the "Update" tab and click the "Check For updates" button.
  • Once the updates were downloaded, click the "Scanner" tab, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I'd like us to scan your machine with ESET OnlineScan

  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the esetOnline.png button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    1. Click on esetSmartInstall.png to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the esetSmartInstallDesktopIcon.png icon on your desktop.

    3. Check esetAcceptTerms.png
    4. Click the esetStart.png button.
    5. Accept any security warnings from your browser.
    6. Check esetScanArchives.png
    7. Push the Start button.
    8. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    9. When the scan completes, push esetListThreats.png
    10. Push esetExport.png, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    11. Push the esetBack.png button.
    12. Push esetFinish.png

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Gammo

MBytes Log

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 5166

Windows 5.1.2600 Service Pack 3 (Safe Mode)

Internet Explorer 7.0.5730.11

11/21/2010 5:29:04 PM

mbam-log-2010-11-21 (17-29-04).txt

Scan type: Quick scan

Objects scanned: 174155

Time elapsed: 6 minute(s), 9 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

I ran the ESET scan - no threats found. There was no option to list threats found.

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Hi,

Your logs appear to be clean now. There is only a bit of cleanup that we will deal with in this post, as well as prevention from future infections. :)

Remove Combofix now that we're done with it.

  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between the "x" and "/")
    CF_Uninstall-1.jpg
  • Please follow the prompts to uninstall Combofix.
  • You will then recieve a message saying Combofix was uninstalled successfully once it's done uninstalling itself.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  • Download OTC to your desktop and run it
  • A list of tool components used in the Cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Keep a backup of your important files

Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Make proper use of your anti-virus and firewall

You should keep your anti-virus and firewall guard enabled at all times, don't shut them off unless there's a specific reason to do so.

Also, regularly performing a full system scan with your anti-virus program is a good idea to make sure nothing has slipped through your protection. Once every two weeks works well for many people. You can set the scan to run during a time when you don't plan to use the computer and just leave it to complete on its own.

Keep in mind that anti-virus programs are far from perfect. They don't protect you against every piece of malware that's out there, so don't trust them blindly. If an anti-virus reports a file as 'clean' then it's doesn't necessarily has to mean it is.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Keep all your software updated

It is important to keep up on system updates from Microsoft by regularly checking their website at: http://windowsupdate.microsoft.com/, as these patch critical security vulnerabilities and help to keep you safe.

It's also important to keep programs up to date so that malware doesn't exploit any old security flaws. FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Java and Adobe Reader are two of the main security vulnerabilities. You can find the latest version of Java here, you will want the Java SE Runtime Environment (JRE) one. You can find the latest version of Adobe Reader here.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Use a safer web browser

Internet Explorer is not the most secure tool for browsing the web. It has been known to be very susceptible to infection, and there are a couple good free alternatives: Firefox and Opera. Both are excellent faster, safer, more powerful and functional free alternatives to Internet Explorer. It's definitely worth the short period of adjustment to start using one of these. If you wish to continue using Internet Explorer, it would be a good idea to follow the tutorial here which will help you to make IE much safer.

If you decide to use the Firefox browser, the McAfee SiteAdvisor add-on will nicely help to enhance your security. This add-on tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Some other security programs

It is wise these days to have a few security programs installed and running on your machine except from just an anti-virus and a firewall. I will list some of them.

  • A good anti-spyware program installed on your pc is very important to help remove any spyware that may have gotten on your computer. I highly recommend Malwarebytes' Anti-Malware.
  • SpywareBlaster to help prevent spyware from installing in the first place.
  • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites in the future.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Be careful

Having security programs installed is very helpful to you, but none of them have the gift of human thought. The best way to make sure you don't get infected is to exercise common sense. Be careful of what websites you visit - if a site looks suspicious, trust your instincts and get out of there. Be careful of what attachments you open in emails and files you download from websites - check them over carefully to make sure that you know what you're getting.

Using peer-to-peer programs (eg: LimeWire, BitTorrent, uTorrent, Kazaa) or downloading cracks and keygens is something else to avoid. These are the most common way to get infected. Malware writers use these programs to spread infections as it is the easiest way for them. The majority of infections we see in the Malware Removal forum are due to people using p2p programs to download cracks/keygens/warez. These are not only illegal, but will always contain some form of malware. You have no way of verifying that the things you download are legitimate or that they don't contain malware. Even with an up to date anti-virus and firewall, some of these things will still infect you. It is highly recommend that you uninstall all peer-to-peer programs. It just isn't worth it.

Other common ways of getting infected are dis-reputable sites forcing you to download and install a codec. Or viruses using Instant Messaging programs (Windows Live Messenger, MSN Messenger, AIM) to send a file claiming it to be "photos" from a friend, only for it to turn out to be a virus.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Slow computer?

If your computer begins to slow down in the future for no particular reason, your first step should not be to come to the malware forum. As your computer ages and is used, it's parts wear, files and programs accumulate, and its performance can decrease. To restore your computer's performance to its best possible level, follow the steps in this page written by malware expert Miekiemoes.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I'll leave this thread open for a couple days in case you come across any lingering problems that need fixing, then I'll close it up. If you need it reopened for any reason just shoot me a PM. It's been a pleasure working with you, now best of luck!

Cheers,

Gammo :)

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Gammo

Got your reply and when I get off work I will head over to my mother-in-law and clean up. Only one problem ... the issue of not being able to get on the pc remains. If I try and boot up in normal mode I still get the errors that sent me here in the first place.

From my original post:

"I started in the PC Help forum and was sent here. It appears as tho I am infected.

When trying to log on to PC the following messages appears:

Value creation failed at line 599. click Ok & get:

Windows cannot load user's profile but has logged on with a default profile for system

DETAIL: Insufficient system resources to complete the requested services

Click OK and get

Copy of Windows must be activated with microsoft before you can logon. Do you want to activate widows now?

Click on yes get:

A problem is preventing windows from accurately checking the license for this computer

I boot up in safe mode. Created a new profile, restarted PC and get same messages.

Little more info, I few weeks ago I had virus problems that I thought was taken care of.

Topic here: http://forums.malwarebytes.org/index.php?s...c=65811&hl=

Also this is not my PC. I am helping my mother in law.

She said things were fine until yesterday when the messages above appeared.

The PC is a Dell Dimension 4800, running XP Home edition, Service Pack 3"

What now?

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  • 2 months later...
  • Staff

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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