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Redirection and pop-ups


Azelf

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Hello. In about the past week and a half or so, every time I try to search something on google and click a link, it redirects me to random sites (sites usually trying to sell something). It even took me a while to get to this site because of the redirection. I've also noticed that I get random pop ups, usually in 3's, when I'm doing things that I normally do on my computer. Also, it seems my boot up time has increased, if that relates to anything. I scan my computer regularly with Malewarebytes and AVG, but so far, nothing has been detected. I downloaded HiJackThis and here are my logs:

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 10:20:50 PM, on 11/15/2010

Platform: Windows 7 (WinNT 6.00.3504)

MSIE: Internet Explorer v8.00 (8.00.7600.16671)

Boot mode: Normal

Running processes:

C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe

C:\Program Files (x86)\Video Web Camera\traybar.exe

C:\Program Files (x86)\Cyberlink\Power2Go\CLMLSvc.exe

C:\Program Files (x86)\Cyberlink\PowerDVD8\PDVD8Serv.exe

C:\Program Files (x86)\Napster\napster.exe

C:\Program Files (x86)\AVG\AVG9\avgtray.exe

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe

C:\Program Files (x86)\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe

C:\Program Files (x86)\Mozilla Firefox\firefox.exe

C:\Program Files (x86)\Skype\Phone\Skype.exe

C:\Program Files (x86)\Skype\Plugin Manager\skypePM.exe

C:\Program Files (x86)\Skype\Toolbars\Shared\SkypeNames2.exe

C:\Program Files (x86)\Mozilla Firefox\firefox.exe

C:\Program Files (x86)\Mozilla Firefox\firefox.exe

C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

C:\Program Files (x86)\Roxio\Media Manager 9\MediaManager9.exe

C:\Program Files (x86)\Microsoft Works\WksWP.exe

c:\PROGRA~2\MICROS~2\WkDStore.exe

C:\PROGRA~2\MICROS~2\wkgdcach.exe

C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.gateway.com/rdr.aspx?b=ACG...33z1l6a48434286

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:50370

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG9\avgssie.dll

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll

O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll

O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll

O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll

O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll

O4 - HKLM\..\Run: [Camera Assistant Software] "C:\Program Files (x86)\Video Web Camera\traybar.exe"

O4 - HKLM\..\Run: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun

O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files (x86)\Cyberlink\Power2Go\CLMLSvc.exe"

O4 - HKLM\..\Run: [RemoteControl8] "C:\Program Files (x86)\CyberLink\PowerDVD8\PDVD8Serv.exe"

O4 - HKLM\..\Run: [PDVD8LanguageShortcut] "C:\Program Files (x86)\CyberLink\PowerDVD8\Language\Language.exe"

O4 - HKLM\..\Run: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [NapsterShell] C:\Program Files (x86)\Napster\napster.exe /systray

O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~2\AVG\AVG9\avgtray.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [blackBerryAutoUpdate] C:\Program Files (x86)\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe /background

O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"

O4 - HKCU\..\Run: [EA Core] "C:\Program Files (x86)\Electronic Arts\EADM\Core.exe" -silent

O4 - HKCU\..\Run: [skype] "C:\Program Files (x86)\Skype\\Phone\Skype.exe" /nosplash /minimized

O4 - HKCU\..\Run: [igndlm.exe] C:\Program Files (x86)\Download Manager\DLM.exe /windowsstart /startifwork

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background

O4 - HKCU\..\Run: [iSUSPM] "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')

O4 - Global Startup: Desktop Manager.lnk = C:\Program Files (x86)\Research In Motion\BlackBerry\DesktopMgr.exe

O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll

O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG9\avgpp.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL

O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)

O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files (x86)\Common Files\AOL\ACS\AOLAcsd.exe

O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files (x86)\AVG\AVG9\Toolbar\ToolbarBroker.exe

O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe

O23 - Service: dlcd_device - Unknown owner - C:\Windows\system32\dlcdcoms.exe (file missing)

O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)

O23 - Service: Acer ePower Service (ePowerSvc) - Acer Incorporated - C:\Program Files\Gateway\Gateway Power Management\ePowerSvc.exe

O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)

O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\Gateway Games\Gateway Game Console\GameConsoleService.exe

O23 - Service: GRegService (Greg_Service) - Acer Incorporated - C:\Program Files (x86)\Gateway\Registration\GregHSRW.exe

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: O2FLASH - Unknown owner - C:\Windows\system32\DRIVERS\o2flash.exe (file missing)

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files (x86)\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe

O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files (x86)\Roxio\Digital Home 9\RoxioUpnpService9.exe

O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files (x86)\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe

O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files (x86)\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe

O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files (x86)\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)

O23 - Service: Updater Service - Acer - C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe

O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)

O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)

O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--

End of file - 12458 bytes

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Hello ,

And :D My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications.

-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.

Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

  • Please download OTL from one of the following mirrors:

    [*]Save it to your desktop.

    [*]Double click on the otlDesktopIcon.png icon on your desktop.

    [*]Click the "Scan All Users" checkbox.

    [*]Push the Quick Scan button.

    [*]Two reports will open, copy and paste them in a reply here:

    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please Download Rootkit Unhooker Save it to your desktop.

  • extract RKUnhooker to your desktop
    • Note** it is zipped up in a .rar file - If you do not have a program to unzip this type of file -
      you can get a free one from here -
    http://www.7-zip.org/

  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.

Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!

It is recommended to remove parasite, okay?"

"just click on Cancel, then Accept".

-------------------------------------------------------------

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply

  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

Link to post
Share on other sites

Hello ,

And :) My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications.

-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.

Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

  • Please download OTL from one of the following mirrors:

    [*]Save it to your desktop.

    [*]Double click on the otlDesktopIcon.png icon on your desktop.

    [*]Click the "Scan All Users" checkbox.

    [*]Push the Quick Scan button.

    [*]Two reports will open, copy and paste them in a reply here:

    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please Download Rootkit Unhooker Save it to your desktop.

  • extract RKUnhooker to your desktop
    • Note** it is zipped up in a .rar file - If you do not have a program to unzip this type of file -
      you can get a free one from here -
    http://www.7-zip.org/

  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.

Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!

It is recommended to remove parasite, okay?"

"just click on Cancel, then Accept".

-------------------------------------------------------------

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply

  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

Here are my Logs from HijackThis

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 10:20:50 PM, on 11/15/2010

Platform: Windows 7 (WinNT 6.00.3504)

MSIE: Internet Explorer v8.00 (8.00.7600.16671)

Boot mode: Normal

Running processes:

C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe

C:\Program Files (x86)\Video Web Camera\traybar.exe

C:\Program Files (x86)\Cyberlink\Power2Go\CLMLSvc.exe

C:\Program Files (x86)\Cyberlink\PowerDVD8\PDVD8Serv.exe

C:\Program Files (x86)\Napster\napster.exe

C:\Program Files (x86)\AVG\AVG9\avgtray.exe

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe

C:\Program Files (x86)\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe

C:\Program Files (x86)\Mozilla Firefox\firefox.exe

C:\Program Files (x86)\Skype\Phone\Skype.exe

C:\Program Files (x86)\Skype\Plugin Manager\skypePM.exe

C:\Program Files (x86)\Skype\Toolbars\Shared\SkypeNames2.exe

C:\Program Files (x86)\Mozilla Firefox\firefox.exe

C:\Program Files (x86)\Mozilla Firefox\firefox.exe

C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

C:\Program Files (x86)\Roxio\Media Manager 9\MediaManager9.exe

C:\Program Files (x86)\Microsoft Works\WksWP.exe

c:\PROGRA~2\MICROS~2\WkDStore.exe

C:\PROGRA~2\MICROS~2\wkgdcach.exe

C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.gateway.com/rdr.aspx?b=ACG...33z1l6a48434286

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:50370

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG9\avgssie.dll

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll

O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll

O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll

O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll

O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll

O4 - HKLM\..\Run: [Camera Assistant Software] "C:\Program Files (x86)\Video Web Camera\traybar.exe"

O4 - HKLM\..\Run: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun

O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files (x86)\Cyberlink\Power2Go\CLMLSvc.exe"

O4 - HKLM\..\Run: [RemoteControl8] "C:\Program Files (x86)\CyberLink\PowerDVD8\PDVD8Serv.exe"

O4 - HKLM\..\Run: [PDVD8LanguageShortcut] "C:\Program Files (x86)\CyberLink\PowerDVD8\Language\Language.exe"

O4 - HKLM\..\Run: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [NapsterShell] C:\Program Files (x86)\Napster\napster.exe /systray

O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~2\AVG\AVG9\avgtray.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [blackBerryAutoUpdate] C:\Program Files (x86)\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe /background

O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"

O4 - HKCU\..\Run: [EA Core] "C:\Program Files (x86)\Electronic Arts\EADM\Core.exe" -silent

O4 - HKCU\..\Run: [skype] "C:\Program Files (x86)\Skype\\Phone\Skype.exe" /nosplash /minimized

O4 - HKCU\..\Run: [igndlm.exe] C:\Program Files (x86)\Download Manager\DLM.exe /windowsstart /startifwork

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background

O4 - HKCU\..\Run: [iSUSPM] "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')

O4 - Global Startup: Desktop Manager.lnk = C:\Program Files (x86)\Research In Motion\BlackBerry\DesktopMgr.exe

O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll

O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG9\avgpp.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL

O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)

O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files (x86)\Common Files\AOL\ACS\AOLAcsd.exe

O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files (x86)\AVG\AVG9\Toolbar\ToolbarBroker.exe

O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe

O23 - Service: dlcd_device - Unknown owner - C:\Windows\system32\dlcdcoms.exe (file missing)

O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)

O23 - Service: Acer ePower Service (ePowerSvc) - Acer Incorporated - C:\Program Files\Gateway\Gateway Power Management\ePowerSvc.exe

O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)

O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\Gateway Games\Gateway Game Console\GameConsoleService.exe

O23 - Service: GRegService (Greg_Service) - Acer Incorporated - C:\Program Files (x86)\Gateway\Registration\GregHSRW.exe

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: O2FLASH - Unknown owner - C:\Windows\system32\DRIVERS\o2flash.exe (file missing)

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files (x86)\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe

O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files (x86)\Roxio\Digital Home 9\RoxioUpnpService9.exe

O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files (x86)\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe

O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files (x86)\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe

O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files (x86)\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)

O23 - Service: Updater Service - Acer - C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe

O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)

O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)

O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--

End of file - 12458 bytes

Here are the logs from the OTL scan

OTL logfile created on: 11/16/2010 8:00:52 PM - Run 2

OTL by OldTimer - Version 3.2.17.3 Folder = C:\Users\Alex Purdy\Desktop

64bit- Home Premium Edition (Version = 6.1.7600) - Type = NTWorkstation

Internet Explorer (Version = 8.0.7600.16385)

Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.00 Gb Total Physical Memory | 1.00 Gb Available Physical Memory | 54.00% Memory free

5.00 Gb Paging File | 4.00 Gb Available in Paging File | 68.00% Paging File free

Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)

Drive C: | 220.79 Gb Total Space | 142.75 Gb Free Space | 64.65% Space Free | Partition Type: NTFS

Computer Name: ALEXPURDY-PC | User Name: Alex Purdy | Logged in as Administrator.

Boot Mode: Normal | Scan Mode: All users | Include 64bit Scans

Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - File not found -- C:\Windows\SysWow64\DRIVERS\o2flash.exe

PRC - [2010/11/16 19:59:08 | 000,575,488 | ---- | M] (OldTimer Tools) -- C:\Users\Alex Purdy\Desktop\OTL.exe

PRC - [2010/11/09 13:47:50 | 002,069,856 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG9\avgtray.exe

PRC - [2010/10/30 20:06:40 | 000,016,856 | ---- | M] (Mozilla Corporation) -- C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

PRC - [2010/10/30 20:06:39 | 000,912,344 | ---- | M] (Mozilla Corporation) -- C:\Program Files (x86)\Mozilla Firefox\firefox.exe

PRC - [2010/07/06 20:27:40 | 000,308,136 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe

PRC - [2009/11/24 10:32:22 | 000,234,792 | ---- | M] (Skype Technologies S.A.) -- C:\Program Files (x86)\Skype\Toolbars\Shared\SkypeNames2.exe

PRC - [2009/08/03 13:57:24 | 000,630,784 | ---- | M] (Chicony) -- C:\Program Files (x86)\Video Web Camera\traybar.exe

PRC - [2009/07/03 20:47:12 | 000,240,160 | ---- | M] (Acer) -- C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe

PRC - [2009/07/01 23:12:46 | 000,623,960 | ---- | M] (Research In Motion Limited) -- C:\Program Files (x86)\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe

PRC - [2009/06/04 08:04:50 | 001,150,496 | ---- | M] (Acer Incorporated) -- C:\Program Files (x86)\Gateway\Registration\GregHSRW.exe

PRC - [2009/06/03 23:59:02 | 000,103,720 | ---- | M] (CyberLink) -- C:\Program Files (x86)\Cyberlink\Power2Go\CLMLSvc.exe

PRC - [2009/06/03 07:48:36 | 001,406,224 | ---- | M] (Research In Motion Limited) -- C:\Program Files (x86)\Common Files\Research In Motion\RIMDeviceManager\RIMDeviceManager.exe

PRC - [2009/04/16 02:52:06 | 000,091,432 | ---- | M] (CyberLink Corp.) -- C:\Program Files (x86)\Cyberlink\PowerDVD8\PDVD8Serv.exe

PRC - [2009/03/02 16:50:16 | 000,376,832 | ---- | M] (Research In Motion Limited) -- C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe

PRC - [2008/10/24 09:14:36 | 000,206,112 | ---- | M] (Macrovision Corporation) -- C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe

PRC - [2008/05/09 13:37:52 | 000,323,216 | ---- | M] (Napster) -- C:\Program Files (x86)\Napster\napster.exe

PRC - [2007/06/20 16:04:22 | 000,709,984 | ---- | M] (Microsoft

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Hi, please let me know how things are running after the following steps. RKU will not run since this is a 64 bit OS. :D

OTL FIX

------------

We need to run an OTL Fix

  1. Please reopen otlDesktopIcon.png on your desktop.
  2. Copy and Paste the following code into the customFix.png textbox.
    :otl
    IE - HKU\S-1-5-21-2105251990-2881617598-2444223728-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyServer" = http=127.0.0.1:50370
    FF - prefs.js..network.proxy.http: "127.0.0.1"
    FF - prefs.js..network.proxy.http_port: 50370

    :commands
    [emptytemp]


  3. Push runFixbutton.png
  4. OTL may ask to reboot the machine. Please do so if asked.
  5. Click btnOK.png.
  6. A report will open. Copy and Paste that report in your next reply.

Please rerun OTL, click the NONE button, then change the value under Extra Registry to "use safelist" and click Run Scan. Post me extra.txt

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  • 2 weeks later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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