Jump to content

Please Help! Update Problem

Recommended Posts

I got sent to this forum so hopefully I am in the right place this time.

The computer I am trying to fix got the System Tool 2011 virus.

I follow the steps that I have seen on this site and various other sites to remove it, but every time I try to do the update of Malwarebytes Anti-Malware it gets about half way and I get a blue screen, forcing me to power down the computer.

Please Help! Trying to get fixed tonight!

The computer I am using is running Windows XP if that helps, I don't really know much else or what you guys might need to know.

Thanks in advance!

Link to post
Share on other sites

Hello phrontistery! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the thread until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.

Download DDS and save it to your desktop from here or here or here.

Double click dds.scr to run the tool.

  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt

    [*]Save both reports to your desktop. Post them back to your topic.

Link to post
Share on other sites

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.