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Antivirus 2010 infection

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Hello Mike King! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the thread until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.

Please follow these instructions:


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Thanks Borislav. I had followed those instructions - scan comes out clean from Malwarebytes (registered) in quick scan mode (whilst booted on Vista in Safe mode). But on booting into normal mode and logging in, Avast does not run (Microsoft Visual C++ error box) and Malywarebytes Anti-Malware pops up saying it has blocked a malicious process and defines it as "Rogue.Antivirus2010".

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**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  1. If you are using Firefox, make sure that your download settings are as follows:
    • Open Tools -> Options -> Main tab
    • Set to Always ask me where to Save the files.

[*]During the download, rename Combofix to Combo-Fix as follows:



[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.


  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.


  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.


[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

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Step 1

First of all, you should not have more than one anti-virus program installed as they will conflict and cause problems. You have two so you need to uninstall one of them. Of the two, I would recommend keeping avast! Free Antivirus , so please uninstall Microsoft Security Essentials .

Step 2

Please download Rootkit Unhooker and save it to your desktop.

  • Double-click RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth Code, Files, and Code Hooks
  • Uncheck the rest, then click OK
  • When prompted to Select Disks for Scan, make sure C:\ is checked and click OK
  • Wait till the scanner has finished then go File > Save Report
  • Save the report somewhere you can find it, typically your desktop. Click Close
  • Copy the entire contents of the report and paste it in your next reply.

Note - You may get this warning it is ok, just ignore it."Rootkit Unhooker has detected a parasite inside itself!

It is recommended to remove parasite, okay?"

In your next reply, please include these log(s):

  1. Rootkit Unhooker log
  2. a new fresh DDS log only

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Step 1:

Slightly embarrassed - sorry about that :D Uninstalled the Microsoft one but this is one of my family's PCs so I didn't realise they already had AV installed and I put Avast on after the infection. So, only Avast AV is installed now

Step 2:

It seems that www.rootkit.com is down? I've checked on another (clean) machine and that too won't connect to the site to download the exe?

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Did a full scan with Avast! last night which was clean, then ran a full scan with Malwarebytes. Malwarebytes was running for a long time so went to bed, this morning the full scan says that it's clean but I've got the pop up saying "Malwarebytes' Anti-Malware has detecte a malicious process attempting to start and has blocked the execution attempt. Please select an option below.

c:\users\kelly.j\appdata\roaming\antivirus 20101\taskmgr.dll




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  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

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Yes, of course, sorry, I was confused with something else.

Step 1

  1. Download FixPolicies.exe (by Bill Castner) and save it to your desktop.
  2. Double click on FixPolicies.exe to run it.
  3. Click on Install. It will create a folder named FixPolicies on your desktop.
  4. Open the FixPolicies folder.
  5. Double click on Fix_policies.cmd to run it. Command Prompt will open and close quickly; this is normal.

Step 2

  • Run OTL.exe
  • Under Custom Scans/Fixes post the following script:

C:\Users\Kelly.J\Application Data\Microsoft\Internet Explorer\Quick Launch\AntiVirus 2010.lnk
c:\users\kelly.j\appdata\roaming\antivirus 20101


  • Click on Run Fix
  • Wait patiently until the program finished its work. Then, having completed its work, the computer will reboot.

After computer reboot, run OTL.exe and the click on Quick Scan. Will eventually be generated log file, which is necessary to copy and post in your next post in this topic.

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Will leave it running overnight but it ran once and came up with a 'program not responding' so had to reboot. Now OTL has been running for 3 hours or so and the window is saying "Not Responding" but no error message as yet so I'll leave it running overnight and see what it's like in the morning!

Cheers for your help so far but I think this might be a lost cause in the end and a complete wipe and reinstall may well be on the cards don't you think?

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  • Staff

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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