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MBAM 1.46 Run-Time Error 383 after installation


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Hello, I have Windows 7 64 Bits with antivirus Symantec Endpoint Protection and Windows 7 firewall.

I have installed the trial version of MBAM 1.46 and it went fine, but when I try to run it I get this error:

c23ki4.png

I found this topic in the forum: http://forums.malwarebytes.org/index.php?showtopic=36119

It says it was fixed in version 1.45 but I still have the problem.

My computer is not infected, I just want to install extra protection.

Any ideas?

Thank you.

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Hello and :D

Not sure what may have happened.

Please try the following to see if it helps:

Windows Vista and Windows 7:

  • Click on the Start vista-7-start.png button and select Control Panel
  • Click on Programs and Features
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important
  • Download and run mbam-clean.exe from here
  • NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step....
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

If that does not work for you, you may want to try out the new public beta v 1.50 from HERE

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