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Do I have a virus or what?


cjstgr

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Hi

I am not sure if I have a virus or whether there is some other problem. My computer works fine after being rebooted but after a day or so of being switched on it will start throwing up the error message of "??? is not a valid windows image..." I click OK and a host of more messages along the same lines will appear, then when they finally go I find that there will be big blanks in any open windows (such as Microsoft Outlook). Is it just some kind of conflict or a virus?

I have run the latest version of MBAM and no viruses are reported, nor does Spyware Doctor report any.

I have attached the latest Hijack This log.

Thanks in advance for your help.

hijackthis.log

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DDS log

DDS (Ver_10-03-17.01) - NTFSx86

Run by Caroline Howell at 19:11:50.96 on 13/11/2010

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_22

Microsoft Windows XP Professional 5.1.2600.3.1252.44.1033.18.3325.1858 [GMT 0:00]

AV: Spyware Doctor with AntiVirus *On-access scanning enabled* (Updated) {D3C23B96-C9DC-477F-8EF1-69AF17A6EFF6}

FW: Online Armor Firewall *enabled* {B797DAA0-7E2E-4711-8BB3-D12744F1922A}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch

C:\WINDOWS\system32\svchost -k rpcss

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup

C:\WINDOWS\system32\svchost.exe -k NetworkService

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\WINDOWS\Explorer.EXE

C:\Program Files\Tall Emu\Online Armor\OAcat.exe

C:\Program Files\Tall Emu\Online Armor\oasrv.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe

C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe

C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Mailgate\mgatesvc.exe

c:\PROGRA~1\mcafee\SITEAD~1\mcsacore.exe

C:\Program Files\Mailgate\mgadmsvc.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\Program Files\CyberLink\Shared Files\RichVideo.exe

C:\Program Files\Spyware Doctor\pctsAuxs.exe

C:\Program Files\Spyware Doctor\pctsSvc.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\Program Files\Spyware Doctor\pctsTray.exe

C:\WINDOWS\system32\SearchIndexer.exe

C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe

C:\WINDOWS\System32\alg.exe

C:\Program Files\Trusteer\Rapport\bin\RapportService.exe

C:\WINDOWS\system32\devldr32.exe

C:\WINDOWS\system32\RunDLL32.exe

C:\Program Files\Microsoft IntelliPoint\ipoint.exe

C:\Program Files\Microsoft IntelliType Pro\itype.exe

C:\Program Files\Ahead\Nero BackItUp\NBKeyScan.exe

C:\Program Files\Canon\MyPrinter\BJMyPrt.exe

C:\Program Files\Tall Emu\Online Armor\oaui.exe

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Tall Emu\Online Armor\OAhlp.exe

C:\Program Files\Ahead\Nero BackItUp\NBJ.exe

C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe

C:\Program Files\Windows Desktop Search\WindowsSearch.exe

C:\Program Files\Mailgate\mailgate.exe

C:\Program Files\Spyware Doctor\TFEngine\TFService.exe

C:\PROGRA~1\MI1933~1\Office12\OUTLOOK.EXE

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Mozilla Firefox\plugin-container.exe

C:\WINDOWS\system32\SearchProtocolHost.exe

C:\WINDOWS\system32\SearchFilterHost.exe

E:\Downloads\dds.scr

C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.wbs.uk.com/

uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: PC Tools Browser Guard BHO: {2a0f3d1b-0909-4ff4-b272-609cce6054e7} - c:\program files\spyware doctor\bdt\PCTBrowserDefender.dll

BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll

BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File

BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll

BHO: Skype Plug-In: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - No File

BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll

TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll

TB: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - c:\program files\spyware doctor\bdt\PCTBrowserDefender.dll

TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll

uRun: [NBJ] "c:\program files\ahead\nero backitup\NBJ.exe"

uRun: [AdobeBridge]

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup

mRun: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit

mRun: [intelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"

mRun: [itype] "c:\program files\microsoft intellitype pro\itype.exe"

mRun: [LanguageShortcut] "c:\program files\cyberlink\powerdvd\language\Language.exe"

mRun: [NBKeyScan] "c:\program files\ahead\nero backitup\NBKeyScan.exe" /devicetype:philips

mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [@OnlineArmor GUI] "c:\program files\tall emu\online armor\oaui.exe"

mRun: [iSTray] "c:\program files\spyware doctor\pctsTray.exe"

mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin

mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"

mRun: [<NO NAME>]

mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"

dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE

StartupFolder: c:\docume~1\caroli~1\startm~1\programs\startup\mailgate.lnk - c:\program files\mailgate\mailgate.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\2.0.181\SSScheduler.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe

IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html

IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html

IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\mi1933~1\office12\ONBttnIE.dll

IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office12\REFIEBAR.DLL

LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1209742141781

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab

DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

TCP: {E8693BBA-6ACA-455E-9D20-91DC5CD98632} = 212.139.132.43,212.139.132.44

Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll

Handler: intu-res - {9CE7D474-16F9-4889-9BB9-53E2008EAE8A} - c:\program files\common files\intuit\intu-res.dll

Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll

Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL

Name-Space Handler: ftp\* - {419A0123-4312-1122-A0C0-434FDA6DA542} - c:\program files\coreftp\pftpns.dll

Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll

Notify: GoToAssist Express Customer - c:\program files\citrix\gotoassist express customer\128\g2ax_winlogon.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

SEH: OA Shell Helper: {4f07da45-8170-4859-9b5f-037ef2970034} - c:\progra~1\tallem~1\online~1\oaevent.dll

SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\caroli~1\applic~1\mozilla\firefox\profiles\6gd53for.default\

FF - prefs.js: browser.search.selectedEngine - Google

FF - prefs.js: keyword.URL - hxxp://uk.search.yahoo.com/search?fr=mcafee&p=

FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll

FF - component: c:\program files\mozilla firefox\extensions\{ab2ce124-6272-4b12-94a9-7303c7397bd1}\components\SkypeFfComponent.dll

FF - plugin: c:\documents and settings\caroline howell\application data\mozilla\firefox\profiles\6gd53for.default\extensions\{e2883e8f-472f-4fb0-9522-ac9bf37916a7}\plugins\np_gp.dll

FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll

FF - plugin: c:\program files\mozilla firefox\plugins\npatgpc.dll

FF - plugin: c:\program files\mozilla firefox\plugins\npOGAPlugin.dll

FF - plugin: c:\program files\sony\reader\data\bin\npebldetectmoz.dll

FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}

FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}

FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}

FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----

FF - user.js: yahoo.homepage.dontask - truec:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);

c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.lu", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nu", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nz", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqz9s", true); // Traditional

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqs8s", true); // Simplified

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--j6w193g", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbayh7gpa", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--p1ai", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4a87g", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7c0a67fbc", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7cvafr", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kpry57d", true); // Traditional

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kprw13d", true); // Simplified

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.tel", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.proxy.type", 5);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.buffer.cache.count", 24);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.buffer.cache.size", 4096);

c:\program files\mozilla firefox\greprefs\all.js - pref("dom.ipc.plugins.timeoutSecs", 45);

c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);

c:\program files\mozilla firefox\greprefs\all.js - pref("accelerometer.enabled", true);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pr

ef", true);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);

c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");

c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.nptest.dll", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npswf32.dll", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npctrl.dll", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npqtplugin.dll", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2010-3-20 218592]

R0 TfFsMon;TfFsMon;c:\windows\system32\drivers\TfFsMon.sys [2010-3-20 51984]

R0 TfSysMon;TfSysMon;c:\windows\system32\drivers\TfSysMon.sys [2010-3-20 59664]

R1 OADevice;OADriver;c:\windows\system32\drivers\OADriver.sys [2010-4-23 226680]

R1 OAmon;OAmon;c:\windows\system32\drivers\OAmon.sys [2010-4-23 24440]

R1 OAnet;OAnet;c:\windows\system32\drivers\OAnet.sys [2010-4-23 29560]

R1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [2010-3-20 233136]

R1 RapportKELL;RapportKELL;c:\program files\trusteer\rapport\bin\RapportKELL.sys [2010-7-1 59240]

R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2010-7-1 166632]

R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]

R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-2-17 67656]

R2 Browser Defender Update Service;Browser Defender Update Service;c:\program files\spyware doctor\bdt\BDTUpdateService.exe [2010-3-20 112592]

R2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr_tdi.sys [2010-6-16 54760]

R2 mailgate;Mailgate Mail/Proxy Service;c:\program files\mailgate\mgatesvc.exe [2008-5-14 507904]

R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\progra~1\mcafee\sitead~1\mcsacore.exe [2010-3-25 88176]

R2 mgadmsvc;Mailgate Web Admin Service;c:\program files\mailgate\mgadmsvc.exe [2008-5-14 126976]

R2 OAcat;Online Armor Helper Service;c:\program files\tall emu\online armor\oacat.exe [2010-4-23 1284600]

R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2010-7-1 840936]

R2 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2010-3-20 366840]

R2 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctsSvc.exe [2010-3-20 1142224]

R2 SvcOnlineArmor;Online Armor;c:\program files\tall emu\online armor\oasrv.exe [2010-4-23 3360760]

R3 pctplsg;pctplsg;c:\windows\system32\drivers\pctplsg.sys [2010-3-20 63360]

R3 scsiscan;SCSI Scanner Driver;c:\windows\system32\drivers\scsiscan.sys [2008-5-14 11520]

R3 TfNetMon;TfNetMon;c:\windows\system32\drivers\TfNetMon.sys [2010-3-20 33552]

R3 ThreatFire;ThreatFire;c:\program files\spyware doctor\tfengine\tfservice.exe service --> c:\program files\spyware doctor\tfengine\TFService.exe service [?]

S1 MpKsl73d394a8;MpKsl73d394a8;\??\c:\documents and settings\all users\application data\microsoft\onecare protection\definition updates\{6e8b4609-091f-4651-ba51-cc81c3bd13bc}\mpksl73d394a8.sys --> c:\documents and settings\all users\application data\microsoft\onecare protection\definition updates\{6e8b4609-091f-4651-ba51-cc81c3bd13bc}\MpKsl73d394a8.sys [?]

S2 0107891282213978mcinstcleanup;McAfee Application Installer Cleanup (0107891282213978);c:\windows\temp\010789~1.exe c:\progra~1\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service --> c:\windows\temp\010789~1.exe c:\progra~1\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service [?]

S3 CBBCM43;BUFFALO WLI-CB-XXX Series Wireless LAN Adapter;c:\windows\system32\drivers\CBG54.SYS [2005-11-1 372480]

S3 EMVSCARD;EMVSCARD;c:\windows\system32\drivers\EMVSCARD.sys [2006-9-18 20269]

S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2010-4-28 704872]

S3 GoToAssist Express Customer;GoToAssist Express Customer;c:\program files\citrix\gotoassist express customer\128\g2ax_service.exe [2008-10-27 46392]

S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232]

S3 nosGetPlusHelper;getPlus® Helper 3004;c:\windows\system32\svchost.exe -k nosGetPlusHelper [2007-7-27 14336]

S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2010-2-17 12872]

=============== Created Last 30 ================

2010-11-13 19:10:55 0 ----a-w- c:\documents and settings\caroline howell\defogger_reenable

2010-11-03 20:09:10 56 ---ha-w- c:\windows\system32\ezsidmv.dat

2010-11-02 16:42:46 0 d-----r- c:\program files\Skype

2010-10-26 21:31:19 0 d-----w- c:\windows\system32\store

2010-10-26 21:31:19 0 d-----w- C:\logs

2010-10-14 19:50:23 974848 -c----w- c:\windows\system32\dllcache\mfc42.dll

2010-10-14 19:50:23 953856 -c----w- c:\windows\system32\dllcache\mfc40u.dll

2010-10-14 19:49:52 617472 -c----w- c:\windows\system32\dllcache\comctl32.dll

==================== Find3M ====================

2010-09-18 11:23:26 974848 ----a-w- c:\windows\system32\mfc42u.dll

2010-09-18 06:53:25 974848 ----a-w- c:\windows\system32\mfc42.dll

2010-09-18 06:53:25 954368 ----a-w- c:\windows\system32\mfc40.dll

2010-09-18 06:53:25 953856 ----a-w- c:\windows\system32\mfc40u.dll

2010-09-15 03:50:37 472808 ----a-w- c:\windows\system32\deployJava1.dll

2010-09-10 05:58:08 916480 ----a-w- c:\windows\system32\wininet.dll

2010-09-10 05:58:06 43520 ----a-w- c:\windows\system32\licmgr10.dll

2010-09-01 11:51:14 285824 ----a-w- c:\windows\system32\atmfd.dll

2010-08-31 13:42:52 1852800 ----a-w- c:\windows\system32\win32k.sys

2010-08-27 08:02:29 119808 ----a-w- c:\windows\system32\t2embed.dll

2010-08-27 05:57:43 99840 ----a-w- c:\windows\system32\srvsvc.dll

2010-08-26 12:52:45 5120 ----a-w- c:\windows\system32\xpsp4res.dll

2010-08-23 16:12:04 617472 ----a-w- c:\windows\system32\comctl32.dll

2010-08-17 13:17:06 58880 ----a-w- c:\windows\system32\spoolsv.exe

2010-08-16 08:45:00 590848 ----a-w- c:\windows\system32\rpcrt4.dll

2010-06-20 17:25:39 16384 --sha-w- c:\windows\system32\config\systemprofile\cookies\index.dat

2010-03-19 23:26:58 16384 --sha-w- c:\windows\system32\config\systemprofile\iecompatcache\index.dat

2010-03-19 23:26:56 16384 --sha-w- c:\windows\system32\config\systemprofile\ietldcache\index.dat

2010-03-19 23:26:58 16384 --sha-w- c:\windows\system32\config\systemprofile\local settings\application data\microsoft\feeds cache\index.dat

2008-05-12 09:29:47 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008042820080505\index.dat

2008-05-12 09:29:47 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008051220080513\index.dat

2010-03-19 23:26:58 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012010031920100320\index.dat

2010-03-19 23:26:58 16384 --sha-w- c:\windows\system32\config\systemprofile\privacie\index.dat

============= FINISH: 19:19:04.93 ===============

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Hi,

Download ComboFix from one of these locations:

Link 1

Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Here is a guide on how to disable them:
    Click me
    If you can't disable them then just continue on.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt log in your next reply.

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Hi,

Please do not attach your logs as it is harder for me to read them that way. Post them instead:

ComboFix 10-11-15.03 - Caroline Howell 15/11/2010 20:25:08.2.2 - x86

Microsoft Windows XP Professional 5.1.2600.3.1252.44.1033.18.3325.2131 [GMT 0:00]

Running from: c:\documents and settings\Caroline Howell\Desktop\ComboFix.exe

AV: Spyware Doctor with AntiVirus *On-access scanning disabled* (Updated) {D3C23B96-C9DC-477F-8EF1-69AF17A6EFF6}

FW: Online Armor Firewall *enabled* {B797DAA0-7E2E-4711-8BB3-D12744F1922A}

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

c:\documents and settings\Caroline Howell\g2ax_customer_downloadhelper_win32_x86.exe

c:\documents and settings\Caroline Howell\GoToAssistDownloadHelper.exe

c:\windows\system32\AgCPanelPortugese.dll

Infected copy of c:\windows\system32\drivers\ntfs.sys was found and disinfected

Restored copy from - c:\windows\ERDNT\cache\ntfs.sys

.

((((((((((((((((((((((((( Files Created from 2010-10-15 to 2010-11-15 )))))))))))))))))))))))))))))))

.

2010-11-15 17:58 . 2010-08-26 12:39 68880 --s---w- c:\windows\system32\drivers\TfSysMon.sys

2010-11-15 17:58 . 2010-08-26 12:39 51984 --s---w- c:\windows\system32\drivers\TfFsMon.sys

2010-11-15 17:58 . 2010-08-26 12:39 33552 --s---w- c:\windows\system32\drivers\TfNetMon.sys

2010-11-15 09:52 . 2010-07-16 14:59 656320 ----a-w- c:\windows\system32\drivers\pctEFA.sys

2010-11-15 09:52 . 2010-07-16 14:59 338880 ----a-w- c:\windows\system32\drivers\pctDS.sys

2010-11-15 08:50 . 2010-10-05 11:11 123712 ----a-w- c:\windows\system32\drivers\pctplfw.sys

2010-11-15 08:50 . 2010-09-03 12:28 87400 ----a-w- c:\windows\system32\drivers\pctNdis-PacketFilter.sys

2010-11-15 08:50 . 2010-08-10 17:58 31960 ----a-w- c:\windows\system32\drivers\pctNdis-DNS.sys

2010-11-14 10:45 . 2010-11-14 10:45 1409 ----a-w- c:\windows\QTFont.for

2010-11-03 20:08 . 2010-11-04 08:09 -------- d-----w- c:\documents and settings\Caroline Howell\Application Data\skypePM

2010-11-02 16:44 . 2010-11-06 15:53 -------- d-----w- c:\documents and settings\Caroline Howell\Local Settings\Application Data\Temp

2010-11-02 16:42 . 2010-11-02 16:42 -------- d-----w- c:\program files\Common Files\Skype

2010-11-02 16:42 . 2010-11-02 16:43 -------- d-----r- c:\program files\Skype

2010-11-02 16:42 . 2010-11-04 11:47 -------- d-----w- c:\documents and settings\Caroline Howell\Application Data\Skype

2010-11-02 16:42 . 2010-11-02 16:42 -------- d-----w- c:\documents and settings\All Users\Application Data\Skype

2010-10-26 21:31 . 2010-10-26 21:31 -------- d-----w- c:\windows\system32\store

2010-10-26 21:31 . 2010-10-26 21:31 -------- d-----w- C:\logs

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2010-10-05 11:10 . 2010-03-20 09:54 249616 ----a-w- c:\windows\system32\drivers\pctgntdi.sys

2010-09-30 08:58 . 2010-03-20 09:54 159936 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys

2010-09-24 12:19 . 2010-03-20 10:00 149456 ----a-w- c:\windows\SGDetectionTool.dll

2010-09-24 12:19 . 2010-03-20 10:00 743376 ----a-w- c:\windows\PCTBDRes.dll

2010-09-24 12:19 . 2010-03-20 10:00 1914832 ----a-w- c:\windows\PCTBDCore.dll

2010-09-24 12:19 . 2010-03-20 10:00 767952 ----a-w- c:\windows\BDTSupport.dll

2010-09-18 11:23 . 2007-07-27 12:00 974848 ----a-w- c:\windows\system32\mfc42u.dll

2010-09-18 06:53 . 2007-07-27 12:00 974848 ----a-w- c:\windows\system32\mfc42.dll

2010-09-18 06:53 . 2007-07-27 12:00 954368 ----a-w- c:\windows\system32\mfc40.dll

2010-09-18 06:53 . 2007-07-27 12:00 953856 ----a-w- c:\windows\system32\mfc40u.dll

2010-09-15 03:50 . 2010-04-23 20:58 472808 ----a-w- c:\windows\system32\deployJava1.dll

2010-09-15 01:29 . 2010-04-23 20:58 73728 ----a-w- c:\windows\system32\javacpl.cpl

2010-09-13 17:11 . 2010-03-20 10:00 2052 ----a-w- c:\windows\UDB.zip

2010-09-10 05:58 . 2007-07-27 12:00 916480 ----a-w- c:\windows\system32\wininet.dll

2010-09-10 05:58 . 2007-07-27 12:00 43520 ----a-w- c:\windows\system32\licmgr10.dll

2010-09-10 05:58 . 2007-07-27 12:00 1469440 ------w- c:\windows\system32\inetcpl.cpl

2010-09-01 11:51 . 2007-07-27 12:00 285824 ----a-w- c:\windows\system32\atmfd.dll

2010-08-31 13:42 . 2007-07-27 12:00 1852800 ----a-w- c:\windows\system32\win32k.sys

2010-08-27 09:26 . 2010-03-20 09:53 70536 ----a-w- c:\windows\system32\drivers\pctplsg.sys

2010-08-27 08:02 . 2007-07-27 12:00 119808 ----a-w- c:\windows\system32\t2embed.dll

2010-08-27 05:57 . 2007-07-27 12:00 99840 ----a-w- c:\windows\system32\srvsvc.dll

2010-08-26 13:39 . 2007-07-27 12:00 357248 ----a-w- c:\windows\system32\drivers\srv.sys

2010-08-26 12:52 . 2009-04-17 00:12 5120 ----a-w- c:\windows\system32\xpsp4res.dll

2010-08-23 16:12 . 2007-07-27 12:00 617472 ----a-w- c:\windows\system32\comctl32.dll

2010-08-18 13:51 . 2010-03-20 09:54 237632 ----a-w- c:\windows\system32\drivers\PCTCore.sys

2009-01-26 13:32 . 2009-01-26 12:41 27976 ----a-w- c:\program files\mozilla firefox\plugins\atgpcdec.dll

2009-01-26 13:32 . 2009-01-26 12:41 126360 ----a-w- c:\program files\mozilla firefox\plugins\atgpcext.dll

2009-01-26 13:32 . 2009-01-26 12:41 46408 ----a-w- c:\program files\mozilla firefox\plugins\atmccli.dll

2009-01-26 12:41 . 2009-01-26 12:41 98712 ----a-w- c:\program files\mozilla firefox\plugins\ieatgpc.dll

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"NBJ"="c:\program files\Ahead\Nero BackItUp\NBJ.exe" [2005-09-16 1961984]

"AdobeBridge"="" [bU]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2007-12-05 8523776]

"NvMediaCenter"="NvMCTray.dll" [2007-12-05 81920]

"IntelliPoint"="c:\program files\Microsoft IntelliPoint\ipoint.exe" [2006-11-21 842584]

"itype"="c:\program files\Microsoft IntelliType Pro\itype.exe" [2006-11-21 813912]

"LanguageShortcut"="c:\program files\CyberLink\PowerDVD\Language\Language.exe" [2006-12-05 54832]

"NBKeyScan"="c:\program files\Ahead\Nero BackItUp\NBKeyScan.exe" [2005-09-16 1757184]

"CanonMyPrinter"="c:\program files\Canon\MyPrinter\BJMyPrt.exe" [2008-03-18 1848648]

"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-21 932288]

"AdobeCS4ServiceManager"="c:\program files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" [2010-07-11 611712]

"Adobe Acrobat Speed Launcher"="c:\program files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe" [2010-09-23 38840]

"Acrobat Assistant 8.0"="c:\program files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe" [2010-09-22 640440]

"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-05-14 248552]

"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2010-09-23 35760]

"PCTools FGuard"="c:\program files\Spyware Doctor\BDT\FGuard.exe" [2010-09-24 108496]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]

"CTFMON.EXE"="c:\windows\system32\CTFMON.EXE" [2008-04-14 15360]

c:\documents and settings\Caroline Howell\Start Menu\Programs\Startup\

Mailgate.lnk - c:\program files\Mailgate\mailgate.exe [2008-5-14 528384]

c:\documents and settings\All Users\Start Menu\Programs\Startup\

McAfee Security Scan Plus.lnk - c:\program files\McAfee Security Scan\2.0.181\SSScheduler.exe [2010-1-15 255536]

Windows Search.lnk - c:\program files\Windows Desktop Search\WindowsSearch.exe [2008-5-26 123904]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]

"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 77824]

"{4F07DA45-8170-4859-9B5F-037EF2970034}"= "c:\progra~1\TALLEM~1\ONLINE~1\oaevent.dll" [2010-03-13 925688]

"{56F9679E-7826-4C84-81F3-532071A8BCC5}"= "c:\program files\Windows Desktop Search\MSNLNamespaceMgr.dll" [2009-05-24 304128]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]

2009-09-03 14:21 548352 ----a-w- c:\program files\SUPERAntiSpyware\SASWINLO.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist Express Customer]

2008-10-27 15:12 46392 ----a-w- c:\program files\Citrix\GoToAssist Express Customer\128\g2ax_winlogon.dll

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^QuickBooks Update Agent.lnk]

path=c:\documents and settings\All Users\Start Menu\Programs\Startup\QuickBooks Update Agent.lnk

backup=c:\windows\pss\QuickBooks Update Agent.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^Caroline Howell^Start Menu^Programs^Startup^Skyscape SmartUpdate.lnk]

path=c:\documents and settings\Caroline Howell\Start Menu\Programs\Startup\Skyscape SmartUpdate.lnk

backup=c:\windows\pss\Skyscape SmartUpdate.lnkStartup

HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\nwiz

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Photo Downloader]

2007-09-11 00:43 67488 ----a-w- c:\program files\Adobe\Photoshop Elements 6.0\apdproxy.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Reader Library Launcher]

2010-07-13 00:34 906648 ----a-w- c:\program files\Sony\Reader\Data\bin\launcher\Reader Library Launcher.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TkBellExe]

2008-06-18 09:42 185896 ----a-w- c:\program files\Common Files\Real\Update_OB\realsched.exe

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]

"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\system32\\sessmgr.exe"=

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=

"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=

"c:\\Program Files\\Messenger\\msmsgs.exe"=

"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=

"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=

"c:\\Program Files\\Common Files\\Adobe\\CS4ServiceManager\\CS4ServiceManager.exe"=

"c:\\Program Files\\Skype\\Phone\\Skype.exe"=

"c:\\Program Files\\Skype\\Plugin Manager\\skypePM.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]

"110:TCP"= 110:TCP:POP

"25:TCP"= 25:TCP:SMTP

"5353:TCP"= 5353:TCP:Adobe CSI CS4

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [20/03/2010 09:54 237632]

R1 OADevice;OADriver;c:\windows\system32\drivers\OADriver.sys [23/04/2010 20:21 226680]

R1 OAmon;OAmon;c:\windows\system32\drivers\OAmon.sys [23/04/2010 20:21 24440]

R1 OAnet;OAnet;c:\windows\system32\drivers\OAnet.sys [23/04/2010 20:21 29560]

R1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [20/03/2010 09:54 249616]

R1 RapportKELL;RapportKELL;c:\program files\Trusteer\Rapport\bin\RapportKELL.sys [01/07/2010 11:07 59240]

R1 RapportPG;RapportPG;c:\program files\Trusteer\Rapport\bin\RapportPG.sys [01/07/2010 11:07 166632]

R1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\sasdifsv.sys [17/02/2010 10:25 12872]

R1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [17/02/2010 10:15 67656]

R2 Browser Defender Update Service;Browser Defender Update Service;c:\program files\Spyware Doctor\BDT\BDTUpdateService.exe [20/03/2010 10:00 235472]

R2 mailgate;Mailgate Mail/Proxy Service;c:\program files\Mailgate\mgatesvc.exe [14/05/2008 14:08 507904]

R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\progra~1\mcafee\SITEAD~1\mcsacore.exe [25/03/2010 15:00 88176]

R2 mgadmsvc;Mailgate Web Admin Service;c:\program files\Mailgate\mgadmsvc.exe [14/05/2008 14:08 126976]

R2 OAcat;Online Armor Helper Service;c:\program files\Tall Emu\Online Armor\oacat.exe [23/04/2010 20:21 1284600]

R2 RapportMgmtService;Rapport Management Service;c:\program files\Trusteer\Rapport\bin\RapportMgmtService.exe [01/07/2010 11:07 840936]

R2 SvcOnlineArmor;Online Armor;c:\program files\Tall Emu\Online Armor\oasrv.exe [23/04/2010 20:21 3360760]

R3 scsiscan;SCSI Scanner Driver;c:\windows\system32\drivers\scsiscan.sys [14/05/2008 12:53 11520]

S1 MpKsl73d394a8;MpKsl73d394a8;\??\c:\documents and settings\All Users\Application Data\Microsoft\OneCare Protection\Definition Updates\{6E8B4609-091F-4651-BA51-CC81C3BD13BC}\MpKsl73d394a8.sys --> c:\documents and settings\All Users\Application Data\Microsoft\OneCare Protection\Definition Updates\{6E8B4609-091F-4651-BA51-CC81C3BD13BC}\MpKsl73d394a8.sys [?]

S2 0107891282213978mcinstcleanup;McAfee Application Installer Cleanup (0107891282213978);c:\windows\TEMP\010789~1.EXE c:\progra~1\COMMON~1\McAfee\INSTAL~1\cleanup.ini -cleanup -nolog -service --> c:\windows\TEMP\010789~1.EXE c:\progra~1\COMMON~1\McAfee\INSTAL~1\cleanup.ini -cleanup -nolog -service [?]

S3 CBBCM43;BUFFALO WLI-CB-XXX Series Wireless LAN Adapter;c:\windows\system32\drivers\CBG54.SYS [01/11/2005 08:13 372480]

S3 EMVSCARD;EMVSCARD;c:\windows\system32\drivers\EMVSCARD.sys [18/09/2006 14:12 20269]

S3 GoToAssist Express Customer;GoToAssist Express Customer;c:\program files\Citrix\GoToAssist Express Customer\128\g2ax_service.exe [27/10/2008 15:12 46392]

S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\McAfee Security Scan\2.0.181\McCHSvc.exe [15/01/2010 12:49 227232]

S3 nosGetPlusHelper;getPlus® Helper 3004;c:\windows\System32\svchost.exe -k nosGetPlusHelper [27/07/2007 12:00 14336]

S3 pctplsg;pctplsg;c:\windows\system32\drivers\pctplsg.sys [20/03/2010 09:53 70536]

S3 SASENUM;SASENUM;c:\program files\SUPERAntiSpyware\SASENUM.SYS [17/02/2010 10:15 12872]

S3 sdAuxService;PC Tools Auxiliary Service;c:\program files\Spyware Doctor\pctsAuxs.exe [20/03/2010 09:53 366840]

S3 TfNetMon;TfNetMon;c:\windows\system32\drivers\TfNetMon.sys [15/11/2010 17:58 33552]

S3 ThreatFire;ThreatFire;c:\program files\Spyware Doctor\TFEngine\TFService.exe service --> c:\program files\Spyware Doctor\TFEngine\TFService.exe service [?]

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.wbs.uk.com/

IE: Append Link Target to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

IE: Append to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html

IE: Convert Link Target to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

IE: Convert to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\Office12\EXCEL.EXE/3000

LSP: c:\program files\Common Files\PC Tools\Lsp\PCTLsp.dll

TCP: {E8693BBA-6ACA-455E-9D20-91DC5CD98632} = 212.139.132.43,212.139.132.44

FF - ProfilePath - c:\documents and settings\Caroline Howell\Application Data\Mozilla\Firefox\Profiles\6gd53for.default\

FF - prefs.js: browser.search.selectedEngine - Google

FF - prefs.js: keyword.URL - hxxp://uk.search.yahoo.com/search?fr=mcafee&p=

FF - component: c:\program files\McAfee\SiteAdvisor\components\McFFPlg.dll

FF - component: c:\program files\Mozilla Firefox\extensions\{AB2CE124-6272-4b12-94A9-7303C7397BD1}\components\SkypeFfComponent.dll

FF - component: c:\program files\Spyware Doctor\BDT\Firefox\platform\WINNT_x86-msvc\components\libheuristic.dll

FF - plugin: c:\documents and settings\Caroline Howell\Application Data\Mozilla\Firefox\Profiles\6gd53for.default\extensions\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}\plugins\np_gp.dll

FF - plugin: c:\program files\Java\jre6\bin\new_plugin\npdeployJava1.dll

FF - plugin: c:\program files\Mozilla Firefox\plugins\npatgpc.dll

FF - plugin: c:\program files\Mozilla Firefox\plugins\npOGAPlugin.dll

FF - plugin: c:\program files\Sony\Reader\Data\bin\npebldetectmoz.dll

FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

---- FIREFOX POLICIES ----

FF - user.js: yahoo.homepage.dontask - true

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqz9s", true); // Traditional

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqs8s", true); // Simplified

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--j6w193g", true);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4a87g", true);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7c0a67fbc", true);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7cvafr", true);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kpry57d", true); // Traditional

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kprw13d", true); // Simplified

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled", false);

.

- - - - ORPHANS REMOVED - - - -

MSConfigStartUp-CTFMON - (no file)

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2010-11-15 20:50

Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully

hidden files:

**************************************************************************

.

--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]

@Denied: (A 2) (Everyone)

@="FlashBroker"

"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10h_ActiveX.exe,-101"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]

"Enabled"=dword:00000001

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]

@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10h_ActiveX.exe"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]

@Denied: (A 2) (Everyone)

@="IFlashBroker4"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]

@="{00020424-0000-0000-C000-000000000046}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

"Version"="1.0"

[HKEY_LOCAL_MACHINE\System\ControlSet001\Enum\ACPI\PNP0F12\4&2c575acb&0\LogConf]

@DACL=(02 0000)

"BasicConfigVector"=hex(a):48,00,00,00,0f,00,00,00,00,00,00,00,00,00,00,00,00,

00,00,00,00,00,00,00,00,00,00,00,01,00,00,00,01,00,01,00,01,00,00,00,00,02,\

"BootConfig"=hex(8):01,00,00,00,0f,00,00,00,00,00,00,00,01,00,01,00,01,00,00,

00,02,01,01,00,0c,00,00,00,0c,00,00,00,ff,ff,ff,ff

[HKEY_LOCAL_MACHINE\System\ControlSet001\Enum\HID\Vid_045e&Pid_0040\6&1ee9016d&0&0000\LogConf]

@DACL=(02 0000)

.

--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(480)

c:\program files\SUPERAntiSpyware\SASWINLO.dll

c:\windows\system32\WININET.dll

c:\program files\Citrix\GoToAssist Express Customer\128\g2ax_winlogon.dll

- - - - - - - > 'lsass.exe'(536)

c:\program files\Common Files\PC Tools\Lsp\PCTLsp.dll

- - - - - - - > 'explorer.exe'(6196)

c:\windows\system32\WININET.dll

c:\program files\Tall Emu\Online Armor\OAwatch.dll

c:\program files\Trusteer\Rapport\bin\rooksbas.dll

c:\program files\Windows Desktop Search\deskbar.dll

c:\program files\Windows Desktop Search\en-us\dbres.dll.mui

c:\program files\Windows Desktop Search\dbres.dll

c:\program files\Windows Desktop Search\wordwheel.dll

c:\program files\Windows Desktop Search\en-us\msnlExtRes.dll.mui

c:\program files\Windows Desktop Search\msnlExtRes.dll

c:\windows\system32\ieframe.dll

c:\windows\system32\webcheck.dll

c:\windows\system32\WPDShServiceObj.dll

c:\windows\system32\PortableDeviceTypes.dll

c:\windows\system32\PortableDeviceApi.dll

.

------------------------ Other Running Processes ------------------------

.

c:\program files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe

c:\program files\Canon\IJPLM\IJPLMSVC.EXE

c:\program files\Java\jre6\bin\jqs.exe

c:\windows\system32\nvsvc32.exe

c:\program files\CyberLink\Shared Files\RichVideo.exe

c:\windows\system32\SearchIndexer.exe

c:\windows\system32\wscntfy.exe

c:\windows\system32\msiexec.exe

c:\windows\system32\devldr32.exe

c:\windows\system32\RunDLL32.exe

c:\program files\Tall Emu\Online Armor\oaui.exe

c:\program files\Tall Emu\Online Armor\OAhlp.exe

c:\windows\system32\SearchProtocolHost.exe

c:\windows\system32\SearchFilterHost.exe

.

**************************************************************************

.

Completion time: 2010-11-15 21:00:36 - machine was rebooted

ComboFix-quarantined-files.txt 2010-11-15 21:00

ComboFix2.txt 2010-04-22 21:09

Pre-Run: 27,794,644,992 bytes free

Post-Run: 27,826,282,496 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe

[boot loader]

timeout=2

default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS

[operating systems]

c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons

UnsupportedDebug="do not select this" /debug

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /fastdetect /NoExecute=OptOut

- - End Of File - - E01E71070C65DB07A41A0022B48C3EF5

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Hi,

Download TFC to your desktop

  • Open the file and close any other windows.
  • It will close all programs itself when run, make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job
  • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Start Malwarebytes' Anti-Malware

  • Once the program has loaded, click the "Update" tab and click the "Check For updates" button.
  • Once the updates were downloaded, click the "Scanner" tab, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I'd like us to scan your machine with ESET OnlineScan

  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the esetOnline.png button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    1. Click on esetSmartInstall.png to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the esetSmartInstallDesktopIcon.png icon on your desktop.

    3. Check esetAcceptTerms.png
    4. Click the esetStart.png button.
    5. Accept any security warnings from your browser.
    6. Check esetScanArchives.png
    7. Push the Start button.
    8. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    9. When the scan completes, push esetListThreats.png
    10. Push esetExport.png, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    11. Push the esetBack.png button.
    12. Push esetFinish.png

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MBAM log file:

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 5128

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

16/11/2010 16:44:04

mbam-log-2010-11-16 (16-44-04).txt

Scan type: Quick scan

Objects scanned: 149818

Time elapsed: 5 minute(s), 33 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

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Hi,

So, is my PC clean now?

Yes, it should be.

Can I re-enable CD emulation with defogger?

Yes, you can.

And finally, what was causing the problem, was it a virus?

That's hard to tell. ComboFix did find something, but that could have been a false positive. If you're still experiencing the problem, then it's probably not a virus.

Your logs appear to be clean now. There is only a bit of cleanup that we will deal with in this post, as well as prevention from future infections. :)

Remove Combofix now that we're done with it.

  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between the "x" and "/")
    CF_Uninstall-1.jpg
  • Please follow the prompts to uninstall Combofix.
  • You will then recieve a message saying Combofix was uninstalled successfully once it's done uninstalling itself.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  • Download OTC to your desktop and run it
  • A list of tool components used in the Cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Keep a backup of your important files

Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Make proper use of your anti-virus and firewall

You should keep your anti-virus and firewall guard enabled at all times, don't shut them off unless there's a specific reason to do so.

Also, regularly performing a full system scan with your anti-virus program is a good idea to make sure nothing has slipped through your protection. Once every two weeks works well for many people. You can set the scan to run during a time when you don't plan to use the computer and just leave it to complete on its own.

Keep in mind that anti-virus programs are far from perfect. They don't protect you against every piece of malware that's out there, so don't trust them blindly. If an anti-virus reports a file as 'clean' then it's doesn't necessarily has to mean it is.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Keep all your software updated

It is important to keep up on system updates from Microsoft by regularly checking their website at: http://windowsupdate.microsoft.com/, as these patch critical security vulnerabilities and help to keep you safe.

It's also important to keep programs up to date so that malware doesn't exploit any old security flaws. FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Java and Adobe Reader are two of the main security vulnerabilities. You can find the latest version of Java here, you will want the Java SE Runtime Environment (JRE) one. You can find the latest version of Adobe Reader here.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Use a safer web browser

Internet Explorer is not the most secure tool for browsing the web. It has been known to be very susceptible to infection, and there are a couple good free alternatives: Firefox and Opera. Both are excellent faster, safer, more powerful and functional free alternatives to Internet Explorer. It's definitely worth the short period of adjustment to start using one of these. If you wish to continue using Internet Explorer, it would be a good idea to follow the tutorial here which will help you to make IE much safer.

If you decide to use the Firefox browser, the McAfee SiteAdvisor add-on will nicely help to enhance your security. This add-on tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Some other security programs

It is wise these days to have a few security programs installed and running on your machine except from just an anti-virus and a firewall. I will list some of them.

  • A good anti-spyware program installed on your pc is very important to help remove any spyware that may have gotten on your computer. I highly recommend Malwarebytes' Anti-Malware.
  • SpywareBlaster to help prevent spyware from installing in the first place.
  • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites in the future.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Be careful

Having security programs installed is very helpful to you, but none of them have the gift of human thought. The best way to make sure you don't get infected is to exercise common sense. Be careful of what websites you visit - if a site looks suspicious, trust your instincts and get out of there. Be careful of what attachments you open in emails and files you download from websites - check them over carefully to make sure that you know what you're getting.

Using peer-to-peer programs (eg: LimeWire, BitTorrent, uTorrent, Kazaa) or downloading cracks and keygens is something else to avoid. These are the most common way to get infected. Malware writers use these programs to spread infections as it is the easiest way for them. The majority of infections we see in the Malware Removal forum are due to people using p2p programs to download cracks/keygens/warez. These are not only illegal, but will always contain some form of malware. You have no way of verifying that the things you download are legitimate or that they don't contain malware. Even with an up to date anti-virus and firewall, some of these things will still infect you. It is highly recommend that you uninstall all peer-to-peer programs. It just isn't worth it.

Other common ways of getting infected are dis-reputable sites forcing you to download and install a codec. Or viruses using Instant Messaging programs (Windows Live Messenger, MSN Messenger, AIM) to send a file claiming it to be "photos" from a friend, only for it to turn out to be a virus.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Slow computer?

If your computer begins to slow down in the future for no particular reason, your first step should not be to come to the malware forum. As your computer ages and is used, it's parts wear, files and programs accumulate, and its performance can decrease. To restore your computer's performance to its best possible level, follow the steps in this page written by malware expert Miekiemoes.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I'll leave this thread open for a couple days in case you come across any lingering problems that need fixing, then I'll close it up. If you need it reopened for any reason just shoot me a PM. It's been a pleasure working with you, now best of luck!

Cheers,

Gammo :)

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Thanks Gammo! I already backup my files, have Spyware doctor running all the time and also use MBAM and Spyware blaster occasionally, always use Firefox with the McAfee site advisor, so I am beginning to think it might have been a false positive. However, it is nice to know the computer is clean (for the time being anyway). I will have a go and follow the the slow computer advice and see if that helps!

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