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cannot open any file or program or device on my PC


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(I posted earlier, incorrectly on the PC Help section)

Got infected with Thinkpoint (Windows XP). Downloaded MalwareBytes, followed the instructions, updated antivrus software and ran MalwareBytes, rebooted. Now I cannot open any file or program on my PC even when logged on as Administrator.

Right click. left click, I always get the same error:

"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

Computer starts and desktop appears normal but files won't open.

I can't get online to do the next step of your instructions, which is:

"If you're still experiencing issues after running the above procedures then please follow the instructions below.

Disable CD-ROM Emulation Software ...etc"

So I am stuck. Can't get to the next step, can't send you any logs.

I am currently on my laptop, it's the desktop PC that has the problem.

thanks for any help you can offer!

DY

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Please don't attach the scans / logs, use "copy/paste".

Lets try a couple things.

1. Open taskmanager (Ctrl/Alt/Del keys)> at the top left, click File> New Task> copy paste this in or type it in:

c:\windows\system32\restore

double click on: rstrui.exe

run it and find a date the pc worked.

Restart PC and let me know it that part worked.

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