Jump to content

cannot open any file or program or device on my PC

Recommended Posts

(I posted earlier, incorrectly on the PC Help section)

Got infected with Thinkpoint (Windows XP). Downloaded MalwareBytes, followed the instructions, updated antivrus software and ran MalwareBytes, rebooted. Now I cannot open any file or program on my PC even when logged on as Administrator.

Right click. left click, I always get the same error:

"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

Computer starts and desktop appears normal but files won't open.

I can't get online to do the next step of your instructions, which is:

"If you're still experiencing issues after running the above procedures then please follow the instructions below.

Disable CD-ROM Emulation Software ...etc"

So I am stuck. Can't get to the next step, can't send you any logs.

I am currently on my laptop, it's the desktop PC that has the problem.

thanks for any help you can offer!


Link to post
Share on other sites


Please don't attach the scans / logs, use "copy/paste".

Lets try a couple things.

1. Open taskmanager (Ctrl/Alt/Del keys)> at the top left, click File> New Task> copy paste this in or type it in:


double click on: rstrui.exe

run it and find a date the pc worked.

Restart PC and let me know it that part worked.

Link to post
Share on other sites

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.