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Can't get microsoft updates/IE won't load


cweb
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Help!! IE won't work - it opens to a blank page. Firefox works find, but can't get to Microsoft/Windows Updates - keeps trying to load 127.0.0.1?

I already ran Malwarebytes' in safe mode and removed Trojan.BHO and some other stuff - now scan returns with nothing found. Below are my Malwarebytes' log (last one with infections) and HJThis log - I think I found the culprit(s), but want to be sure before deleting things.

Malwarebytes' Anti-Malware 1.28

Database version: 1134

Windows 5.1.2600 Service Pack 3

10/7/2008 12:44:48 PM

mbam-log-2008-10-07 (12-44-48).txt

Scan type: Quick Scan

Objects scanned: 63243

Time elapsed: 9 minute(s), 33 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 2

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 1

Files Infected: 2

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_CLASSES_ROOT\x123.x123mgr (Adware.BHO) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\x123.x123mgr.1 (Adware.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

C:\WINDOWS\system32\690974 (Trojan.BHO) -> Quarantined and deleted successfully.

Files Infected:

C:\WINDOWS\system32\690974\690974.dll (Trojan.BHO) -> Quarantined and deleted successfully.

C:\WINDOWS\fbtre9.exe (Trojan.Agent) -> Quarantined and deleted successfully.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 12:19:43 PM, on 10/8/2008

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\ehome\ehtray.exe

C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe

C:\WINDOWS\stsystra.exe

C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\Program Files\McAfee.com\VSO\oasclnt.exe

C:\PROGRA~1\mcafee.com\agent\mcagent.exe

C:\WINDOWS\System32\DLA\DLACTRLW.EXE

C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe

C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe

C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIADA.EXE

c:\progra~1\mcafee.com\vso\mcvsescn.exe

C:\Program Files\Dell Support Center\bin\sprtcmd.exe

C:\Program Files\DellSupport\DSAgnt.exe

C:\Program Files\Digital Line Detect\DLG.exe

C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

c:\program files\mcafee.com\agent\mcdetect.exe

c:\PROGRA~1\mcafee.com\vso\mcshield.exe

c:\PROGRA~1\mcafee.com\agent\mctskshd.exe

C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe

C:\Program Files\Dell Support Center\bin\sprtsvc.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\eHome\ehmsas.exe

C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe

C:\Program Files\McAfee.com\Personal Firewall\MpfTray.exe

C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe

C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32Info.exe

C:\Documents and Settings\BFC Board\Desktop\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.brooklinefirecompany.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:8181

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: McAfee Anti-Phishing Filter - {41D68ED8-4CFF-4115-88A6-6EBB8AF19000} - c:\program files\mcafee\spamkiller\mcapfbho.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL

O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll

O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll

O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe

O4 - HKLM\..\Run: [sigmatelSysTrayApp] stsystra.exe

O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"

O4 - HKLM\..\Run: [iSUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup

O4 - HKLM\..\Run: [iSUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask

O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe

O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe

O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\McUpdate.exe

O4 - HKLM\..\Run: [MSKDetectorExe] C:\PROGRA~1\McAfee\SPAMKI~1\MSKDetct.exe /startup

O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE

O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe

O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe

O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe

O4 - HKLM\..\Run: [EPSON Stylus CX4800 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIADA.EXE /P26 "EPSON Stylus CX4800 Series" /O6 "USB001" /M "Stylus CX4800"

O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"

O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup

O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O4 - Global Startup: Digital Line Detect.lnk = ?

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra button: (no name) - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\program files\mcafee\spamkiller\mcapfbho.dll

O9 - Extra 'Tools' menuitem: McAfee Anti-Phishing Filter - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\program files\mcafee\spamkiller\mcapfbho.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m...01/mcinsctl.cab

O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL

O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe

O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe

O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe

O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe

O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe

O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe

O23 - Service: McAfee SpamKiller Server (MskService) - McAfee Inc. - C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe

O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe

O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

--

End of file - 7769 bytes

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Hi cweb and welcome to Malwarebytes. You need to run MBAM in normal boot after you update it again. You are running an outdated and unsafe version of Java. You need to uninstall it via Add/Remove programs and delete the program file also. Then go here Java Update and install the correct version for your system. Choose the offline installation.

Your running an outdated and unsafe version of Adobe Acrobat Reader latest version. Or get the alternative faster lighter on resources Foxit PDF Reader and Editor Look at the Downloads tab here or Downloads if you don't want to see the features etc.

Please update MBAM and run a quick scan in normal boot. Post that log and a new HJT log.

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Hi cweb and welcome to Malwarebytes. You need to run MBAM in normal boot after you update it again. You are running an outdated and unsafe version of Java. You need to uninstall it via Add/Remove programs and delete the program file also. Then go here Java Update and install the correct version for your system. Choose the offline installation.

Your running an outdated and unsafe version of Adobe Acrobat Reader latest version. Or get the alternative faster lighter on resources Foxit PDF Reader and Editor Look at the Downloads tab here or Downloads if you don't want to see the features etc.

Please update MBAM and run a quick scan in normal boot. Post that log and a new HJT log.

Thanks :) will do as soon as I get back to the fire house - it's the public computer for all the members.

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LOL OK then we will add some prevention once we know your cleaned up.

Finally was able to update Java and Acrobat Reader - internet problem was keeping me from being able to download/update properly.

Here are the new logs - although, mwb finds nothing??

Malwarebytes' Anti-Malware 1.28

Database version: 1244

Windows 5.1.2600 Service Pack 3

10/8/2008 10:53:00 PM

mbam-log-2008-10-08 (22-53-00).txt

Scan type: Quick Scan

Objects scanned: 65827

Time elapsed: 15 minute(s), 13 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 11:06:12 PM, on 10/8/2008

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\ehome\ehtray.exe

C:\WINDOWS\stsystra.exe

C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\Program Files\McAfee.com\VSO\oasclnt.exe

C:\PROGRA~1\mcafee.com\agent\mcagent.exe

C:\WINDOWS\System32\DLA\DLACTRLW.EXE

C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe

C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe

C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe

c:\progra~1\mcafee.com\vso\mcvsescn.exe

C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIADA.EXE

C:\Program Files\Dell Support Center\bin\sprtcmd.exe

C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe

C:\Program Files\DellSupport\DSAgnt.exe

C:\Program Files\Digital Line Detect\DLG.exe

C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe

C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

c:\program files\mcafee.com\agent\mcdetect.exe

c:\PROGRA~1\mcafee.com\vso\mcshield.exe

c:\PROGRA~1\mcafee.com\agent\mctskshd.exe

C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe

C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe

C:\Program Files\Dell Support Center\bin\sprtsvc.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\eHome\ehmsas.exe

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\system32\msiexec.exe

C:\Documents and Settings\BFC Board\Desktop\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.brooklinefirecompany.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:8181

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: McAfee Anti-Phishing Filter - {41D68ED8-4CFF-4115-88A6-6EBB8AF19000} - c:\program files\mcafee\spamkiller\mcapfbho.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll

O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll

O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe

O4 - HKLM\..\Run: [sigmatelSysTrayApp] stsystra.exe

O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"

O4 - HKLM\..\Run: [iSUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup

O4 - HKLM\..\Run: [iSUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask

O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe

O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe

O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe

O4 - HKLM\..\Run: [MSKDetectorExe] C:\PROGRA~1\McAfee\SPAMKI~1\MSKDetct.exe /startup

O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE

O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe

O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe

O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe

O4 - HKLM\..\Run: [EPSON Stylus CX4800 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIADA.EXE /P26 "EPSON Stylus CX4800 Series" /O6 "USB001" /M "Stylus CX4800"

O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"

O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup

O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O4 - Global Startup: Digital Line Detect.lnk = ?

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\npjpi160_07.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\npjpi160_07.dll

O9 - Extra button: (no name) - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\program files\mcafee\spamkiller\mcapfbho.dll

O9 - Extra 'Tools' menuitem: McAfee Anti-Phishing Filter - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\program files\mcafee\spamkiller\mcapfbho.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m...01/mcinsctl.cab

O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL

O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe

O23 - Service: getPlus® Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe

O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe

O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe

O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe

O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe

O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe

O23 - Service: McAfee SpamKiller Server (MskService) - McAfee Inc. - C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe

O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe

O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

--

End of file - 8129 bytes

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MBAM finding nothing is what we want to see. I missed seeing you have HJT on the desktop, that is supposed to be installed to the Program Files.

So how is it running?

Hi Jean - thanks for all your help :blink: I think I fixed my IE problem.

I downloaded and installed IE7 offline and was finally able to see internet connections. Something set up a localhost proxy 127.0.0.1, so it kept looking for itself.

Once I unchecked it, IE worked OK and I could get Windows updates .... it was weird because it would work in safe mode, but not normal.

Luckily I had my mac available to download programs :)

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Your log looks clean. We need to now reset a clean System Restore point. If you don't and you need to use System Restore you will reinfect yourself. Go to Start>Control Panel>System. Click on the System Restore tab and put a check in Turn off System Restore. Then click OK.

Now go to Start>Help and Support > Undo Changes to Your System or System Restore depending on the make of your PC. Click on what ever will open the System Restore box. You will see two options, Choose Create a System Restore Point. Give it a name like Clean Restore Point and today's date. Now if you need to use it you have it.

Many of these infections can be avoided with an added layer of prevention. All recommended programs are free and easy on system resources. You should install them as part of your protection arsenal. Keep MBAM and Spybot Search & Destroy and always immunize SBS&D when you update. You will also need at least one other scanning program Asquared or SuperAntiSpyware are good and there are several other excellent programs with free and paid versions. Read the overviews of what each program below does so you have an understanding of their importance and how to use.

A firewall and antivirus are also essential. The Windows firewall in XP and Vista is not sufficient.

Preform Windows Updates monthly on the second Tuesday or use automatic updates, and use your scanners weekly at the least. Always update before you scan.

Keep other software known for vulnerabilities updated also. Use the Secunia Inspector free scan to identify risks in outdated versions.

SpywareBlaster from Javacool Software

WinPatrol by BillPStudios

SiteHound by FireTrust

RogueRemover

hpHosts

The windows firewall is not sufficient to protect. It doesn't monitor outgoing traffic and this is a must. I use and recommend Online Armor Free

Also the full protection of MBAM is offered at a very low price.

Since this issue is resolved I will close the thread to prevent others from posting into it. If you need assistance please start your own topic and someone will be happy to assist you.

The fixes and advice in this thread are for this machine only. Do not apply to your machine. Please start a thread of your own and someone will be happy to help you.

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