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Retreiving my Key and ID #


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Hello

I purchase the full version of Malwarebytes early this year.

Worked fine until I tried to update the software this morning.

Now I get the Error - MBAM_ERROR_LOAD_DATABASE (0,5) and it tells me to reinstall the software.

I no longer have the link where I orginally downlaod the software after purchase.

Is there a way to retreive "my Key and ID" from the software I still have installed on my machine - I can not open the program

since I received the error code. Is there a file it is stored in?

I have emailed tech support about the issue but was hoping to get this fixed sooner than later.

Thanks

Doug

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Hello Rael74 :lol:

You should have an email from Cleverbridge with your ID/KEY purchase information. By the way a reinstall may not be required, only deleting rules.ref may resolve the issue

Edit: What version you've installed at present?

By right clicking on the icon then going to version it gives me this number 1.46.0001

Don't think I have updated it since I first purchased as it removed the problem I was having at the time.

Dooug

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Since you have the full version make sure you have it scheduled for doing updates and scans.....

How To Use The New Scheduler

Once you register your full version make sure you schedule your program for automatic updates and scans.....

Have a look at the links below for instructions......

How To Use The New Scheduler (Applicable To Versions 1.45 and 1.46 Only)

Video on using the new Scheduler

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Since you have the full version make sure you have it scheduled for doing updates and scans.....

How To Use The New Scheduler

Once you register your full version make sure you schedule your program for automatic updates and scans.....

Have a look at the links below for instructions......

How To Use The New Scheduler (Applicable To Versions 1.45 and 1.46 Only)

Video on using the new Scheduler

Thanks, will do - running a scan right now but will "write down" My key and ID and then set to do auto updates and scans as soon as this is done running.

Doug

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Hello Rael74:

Version information is a bit weird, please review following:

Hoovering mouse pointer brings following information

f6tUA.png

Please open MBAM GUI, click on About tab, following should display

1MQwv.png

Finally, please click on Update tab and match the information

x4pry.png

Should you have any other question(s) please post back using MXyBj.png button

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