dridata Posted November 9, 2010 ID:341814 Share Posted November 9, 2010 I installed mbam v 1.46 earlier and get an error message of MBAM_ERROR_UPDATING(12150,0,WINHTTPQUERYHEADERS). i SAW THE EARLIER POST WITH A SUGGESTED FIX AND FOLLOWED THOSE INSTRUCTIONS WITH THE SAME RESULT. ANYONE HAVE A SUGGESTION?I am using the freeware version. Link to post Share on other sites More sharing options...
noknojon Posted November 9, 2010 ID:341824 Share Posted November 9, 2010 Hi and Welcome -A quick question that may solve this , do you have Norton (Symantic) installed or, if not, can you please list your Antivirus program -Thank You - Link to post Share on other sites More sharing options...
dridata Posted November 9, 2010 Author ID:341825 Share Posted November 9, 2010 Hi and Welcome -A quick question that may solve this , do you have Norton (Symantic) installed or, if not, can you please list your Antivirus program -Thank You -I have Norton NIS 2009 and Norton System Works Basic installed. Link to post Share on other sites More sharing options...
noknojon Posted November 9, 2010 ID:341830 Share Posted November 9, 2010 Hi again -I thought that may be the cause - Please first read ->This Item from the FAQ area , and if you have the Norton Add on pack enabled then it should be disabled (from the people at Symantic) -If you use Norton Internet Security, and you have the Add-On Pack installed, then please note that the Add-On Pack will block the Malwarebytes' Anti-Malware update process. Symantec has discontinued support for the Add-On Pack, and they have asked us to recommend to their customers that they uninstall the Add-On Pack and replace it with ->Norton Online Family. Since Norton Online Family is compatible with the Malwarebytes' Anti-Malware update process, replacing the Add-On Pack with it will solve any Norton Internet Security related update issues -Please post back if you still have issues and we will help further -Thank You - Link to post Share on other sites More sharing options...
dridata Posted November 10, 2010 Author ID:342648 Share Posted November 10, 2010 Hi again -I thought that may be the cause - Please first read ->This Item from the FAQ area , and if you have the Norton Add on pack enabled then it should be disabled (from the people at Symantic) -If you use Norton Internet Security, and you have the Add-On Pack installed, then please note that the Add-On Pack will block the Malwarebytes' Anti-Malware update process. Symantec has discontinued support for the Add-On Pack, and they have asked us to recommend to their customers that they uninstall the Add-On Pack and replace it with ->Norton Online Family. Since Norton Online Family is compatible with the Malwarebytes' Anti-Malware update process, replacing the Add-On Pack with it will solve any Norton Internet Security related update issues -Please post back if you still have issues and we will help further -Thank You - Link to post Share on other sites More sharing options...
dridata Posted November 10, 2010 Author ID:342651 Share Posted November 10, 2010 I added the exclusions as shown in the link you provided, saved and rebooted the computer with the same error message. I then completely disabled the NIS 2009 program and the Norton Systemworks and tried to run update with the same error result. Short of uninstalling Norton, is there anything else to try? Link to post Share on other sites More sharing options...
noknojon Posted November 11, 2010 ID:342861 Share Posted November 11, 2010 Hi -Please reinstall the program - Use the directions below and select your Operating system - Update the program when finished and try a Quick scan -To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read CarefullyWindows XP:Click on Start and select Control PanelOpen Add/Remove ProgramsUninstall Malwarebytes' Anti-MalwareRestart your computer very important !Download and run mbam-clean.exe from HereIt will ask to restart your computer, please allow it to do so, very importantAfter the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from HereWindows Vista and Windows 7:Click on the Start button and select Control PanelClick on Programs and FeaturesUninstall Malwarebytes' Anti-MalwareRestart your computer very important !Download and run mbam-clean.exe from HereIt will ask to restart your computer, please allow it to do so, very importantAfter the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from HereNote: You will need to reactivate the program using the license you were sent via email if using the Paid version onlyLaunch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.Thank You - Link to post Share on other sites More sharing options...
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