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MBAM not working - Security Tool sequels?

jmlanau

By jmlanau
in Resolved Malware Removal Logs

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Elise

Elise

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Posted

Hello ,

And :P My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications.

-----------------------------------------------------------

COMBOFIX

---------------

Please download ComboFix from one of these locations:

Bleepingcomputer
ForoSpyware

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Query_RC.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

RC_successful.gif

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

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jmlanau

jmlanau

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When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Elise,

Thank you very much for your quick answer. :)

I had some trouble in executing the combofix.exe file from the desktop. Anyway, I did it by renaming the ".exe" file and executing from a flash unit.

My laptop did not have the recovery console installed, and these days I can't connect to internet from it (I do from other computers), so the process run without activating the console. It found at least a TDL3 Rootkit :lol: . I paste the log at the bottom.

I have just downloaded the boot executable disk (WindowsXP-KB310994-SP2-Home-BootDisk-ESN.exe) from http://support.microsoft.com/kb/310994/es, following Combofix manual instructions :lol: . Please tell me if I should install the recovery toolbox from this file and run Combofix again or it is enough.

Thank you very much in advance.

JM :lol:

****** COMBOFIX LOG *********

ComboFix 10-11-07.A2 - JMLG 09/11/2010 18:31:24.1.1 - x86

Microsoft Windows XP Home Edition 5.1.2600.3.1252.34.3082.18.1014.716 [GMT 1:00]

Running from: f:\mbam help\CFx.exe

AV: avast! Antivirus *On-access scanning disabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

c:\archivos de programa\Antivirus

c:\archivos de programa\Antivirus\Spybot - Search & Destroy\advcheck.dll

c:\archivos de programa\Antivirus\Spybot - Search & Destroy\TeaTimer.exe

Infected copy of c:\windows\system32\drivers\rasacd.sys was found and disinfected

Restored copy from - Kitty had a snack :lol:

.

((((((((((((((((((((((((( Files Created from 2010-10-09 to 2010-11-09 )))))))))))))))))))))))))))))))

.

2010-11-07 11:56 . 2010-11-07 11:58 -------- d-----w- c:\archivos de programa\SpywareBlaster

2010-11-07 11:35 . 2010-11-07 12:04 -------- d-----w- c:\archivos de programa\Spybot - Search & Destroy

2010-11-06 10:49 . 2010-04-29 14:39 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-11-06 10:49 . 2010-11-07 11:30 -------- d-----w- c:\archivos de programa\Malwarebytes' Anti-Malware

2010-11-06 10:49 . 2010-04-29 14:39 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-11-06 10:17 . 2010-09-07 15:47 17744 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys

2010-11-06 10:17 . 2010-09-07 15:52 165584 ----a-w- c:\windows\system32\drivers\aswSP.sys

2010-11-06 10:17 . 2010-09-07 15:47 23376 ----a-w- c:\windows\system32\drivers\aswRdr.sys

2010-11-06 10:17 . 2010-09-07 15:52 46672 ----a-w- c:\windows\system32\drivers\aswTdi.sys

2010-11-06 10:16 . 2010-09-07 15:47 100176 ----a-w- c:\windows\system32\drivers\aswmon2.sys

2010-11-06 10:16 . 2010-09-07 15:47 94544 ----a-w- c:\windows\system32\drivers\aswmon.sys

2010-11-06 10:16 . 2010-09-07 15:46 28880 ----a-w- c:\windows\system32\drivers\aavmker4.sys

2010-11-06 10:16 . 2010-09-07 16:12 38848 ----a-w- c:\windows\avastSS.scr

2010-11-06 10:16 . 2010-09-07 16:11 167592 ----a-w- c:\windows\system32\aswBoot.exe

2010-11-06 10:15 . 2010-11-06 10:15 -------- d-----w- c:\documents and settings\All Users\Datos de programa\Alwil Software

2010-11-06 10:15 . 2010-11-06 10:15 -------- d-----w- c:\archivos de programa\Alwil Software

2010-11-06 10:11 . 2010-11-06 10:11 -------- d-----w- C:\spoolerlogs

2010-11-06 03:45 . 2010-09-18 06:53 954368 -c----w- c:\windows\system32\dllcache\mfc40.dll

2010-11-06 03:45 . 2010-09-18 06:53 974848 -c----w- c:\windows\system32\dllcache\mfc42.dll

2010-11-06 03:45 . 2010-09-18 06:53 953856 -c----w- c:\windows\system32\dllcache\mfc40u.dll

2010-11-06 03:45 . 2010-08-23 16:12 617472 -c----w- c:\windows\system32\dllcache\comctl32.dll

2010-11-06 03:29 . 2010-11-06 03:29 -------- d-----w- c:\windows\system32\wbem\Repository

2010-11-06 01:02 . 2010-11-06 03:29 -------- d-----w- c:\archivos de programa\DelPSGuard

2010-11-05 21:02 . 2010-11-06 03:29 -------- d-s---w- c:\documents and settings\Administrador

2010-10-24 15:53 . 2010-10-24 15:59 -------- d-----w- c:\documents and settings\JMLG\Datos de programa\Spotify

2010-10-24 15:53 . 2010-10-24 15:57 -------- d-----w- c:\documents and settings\JMLG\Configuraci

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Elise

Elise

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Hi, you had a nasty rootkit on board. Its gone now, but please read the following information first.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and cleaned, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

There is no need to install the Recovery Console, Things are looking quite good, do you have any problems left?

UPDATE JAVA

------------------

Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:

  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "JDK 6 Update 22 (JDK or JRE)".
  • Click the "Download JRE" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.

Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.

  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u21-windows-i586.exe to install the newest version.
  • If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.

-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.

-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.

ESET ONLINE SCANNER

----------------------------

I'd like us to scan your machine with ESET OnlineScan

  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the esetOnline.png button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    2. Click on esetSmartInstall.png to download the ESET Smart Installer. Save it to your desktop.
    3. Double click on the esetSmartInstallDesktopIcon.png icon on your desktop.

    4. Check esetAcceptTerms.png
    5. Click the esetStart.png button.
    6. Accept any security warnings from your browser.
    7. Check esetScanArchives.png
    8. Push the Start button.
    9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    10. When the scan completes, push esetListThreats.png
    11. Push esetExport.png, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
      Note - when ESET doesn't find any threats, no report will be created.
    12. Push the esetBack.png button.
    13. Push esetFinish.png

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jmlanau

jmlanau

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Hi, you had a nasty rootkit on board.

...

I'd like us to scan your machine with ESET OnlineScan

Elise, thank you very much :lol:

It seems that everything has improved (Host error message has disappeared and speed performance is quite better). I haven't dared to work with the PC yet, I'll check MBAM and Spybot and tell you.

I am downloading the installers in another PC right now.

It's quite difficult to me to connect to the web with my laptop for a couple of weeks, since I'm not home. :lol: I am connecting trough public computers. I have downloaded the ESET executable and will install it, but It seems that the scan is online. Is there any alternative scanner?

Would it be safe enough to find to a free wi-fi area and configure a connection?. If you tell me it is, I do manage to connect, and wifi restrictions do allow me to, I'd perform the scan and tell you.

Thank you in advance.

JM :lol:

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jmlanau

jmlanau

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Hi, in that case, run a full system scan with Avast. No need to go through the trouble to find a stable connection just for an online scan. :D

Blonde Forum Deity, :)

I un-installed avast and installed Avira instead. (Where did I read this? :D ). Unfortunately I wasn't able to update definitions manually. Anyway, the scan removed several threats. At the first run, a single one at the second and everything went OK at the third one.

After that I installed avast back, updated it and and performed a full scan with avast . Everything seems to be OK again.

MBAM and Spybot did work again, since the TDL3 Rootkit was removed. Both scans showed clean. Things look really good ! :) Any further step?

BTW, would you recommend to install a standalone firewall instead of window's one. Comodo? Zonealarm?

Thank you!

JM

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Elise

Elise

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Hi again,

It doesn't matter if you did the antivirus scan with Avira or Avast, both are okay, as long as you have only one installed at a time. :D

TCP: {F3FEC466-F3FA-48C4-AA41-B44B5889FB53} = 192.168.0.1
This indicates you are behind a router, which acts also as a hardware firewall. So, you do not need an extra software firewall.

ALL CLEAN

--------------

Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean :D

Please do the following to remove the remaining programs from your PC:

  • Delete the tools used during the disinfection:
    • Click start > run and type combofix /uninstall, press enter. This will remove Combofix from your computer.
    • Delete DDS and GMER (this is a random named file). If you disabled any CD emulators with defogger, you can re-enable them and afterwards delete Defogger.

Please read these advices, in order to prevent reinfecting your PC:

  1. Install and update the following programs regularly:
    • an outbound firewall. If you are connected to the internet through a router, you are already behind a hardware firewall and as such you do not need an extra software firewall.
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
    • MVPs hosts file
      A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file

[*]Keep Windows (and your other Microsoft software) up to date!

I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.

Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!

[*]Keep your other software up to date as well

Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.

[*]Stay up to date!

The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing.

Some more links you might find of interest:

Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

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jmlanau

jmlanau

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Hi again,

It doesn't matter if you did the antivirus scan with Avira or Avast, both are okay, as long as you have only one installed at a time. :D

This indicates you are behind a router, which acts also as a hardware firewall. So, you do not need an extra software firewall.

ALL CLEAN

Hi!

I have read everything. I will.

And most of all, thank you very, very, VERY much!. :)

JM :D

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