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MBAM_ERROR_LOAD_DATABASE (0,5)


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As per topic, about 2 days ago I got an update for MBAM and every time I restart my PC or shut it off and reboot etc, I get an error stating the following ...

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Malwarebytes' Anti-Malware

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An error has occurred. Please report this error code to our support team.

MBAM_ERROR_LOAD_DATABASE (0, 5)

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OK

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Clicking OK just closes the window and MBAM does not load, manually starting MBAM gives the same error, and thus I cannot load the app. I have tried to uninstall the app. reboot and reinstall with no luck. I get the same error each time.

How can I get the app. back again seeing as I paid the registration fee etc? Or is it because I have had it for just on a year or so now that I can no longer use the app?

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Hi and Welcome -

First your license is a lifetime license , not just a yearly subscription (like most others) - Please try the item below -

As you do not list your operating system , I have covered all items that should ne required -

Show Hidden Files and Folders in Windows XP:

  • Click Start and select My Computer
  • Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  • Select Folder Options
  • Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  • Next, uncheck the box next to Hide protected operating system files (Recommended)
  • Then, uncheck the box next to Hide extensions for known filetypes
  • Click Apply then click OK

Then go to C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Show Hidden Files and Folders in Windows Vista and Windows 7:

  • Click on the Start vista-7-start.png button and select Computer
  • Press the Alt key on your keyboard and click on Tools
  • Select Folder Options
  • Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  • Next, uncheck the box next to Hide protected operating system files (Recommended)
  • Then, uncheck the box next to Hide extensions for known filetypes
  • Click Apply then click OK

Then go to C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Reset Hidden Files and Folders in Windows XP:

  • Click Start and select My Computer
  • Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  • Select Folder Options
  • Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  • Next, check the box next to Hide protected operating system files (Recommended)
  • Then, check the box next to Hide extensions for known filetypes
  • Click Apply then click OK

Reset Hidden Files and Folders in Windows Vista and Windows 7:

  • Click on the Start vista-7-start.png button and select Computer
  • Press the Alt key on your keyboard and click on Tools
  • Select Folder Options
  • Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  • Next, check the box next to Hide protected operating system files (Recommended)
  • Then, check the box next to Hide extensions for known filetypes
  • Click Apply then click OK

Please let us know how you go with this -

Thank You -

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