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How do I download if I can't connect?


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I read the FAQ's, but my problem is I'm trying to download the XP fix onto a flashdrive via my GF's Apple. When pasting in the "C" address given for the XP version, her computer says it doesn't recognize an address beginning with a "C". Is there anyway to access the information needed to clean an XP OS Dell using an Apple?

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Please follow the instructions at this link (skipping any steps you are unable to complete) for posting in our Malware Removal - HijackThis Logs forum. If you cannot follow any of those steps, then please create a new topic in that forum explaining what happened when you tried to run each of the tools in the instructions, and the expert who helps you will be able to suggest steps to take to get the tools working.

Alternately, you may contact our helpdesk at this link and someone can work through this issue with you via e-mail.

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