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Please do the following to see if it resolves the issue: Post back and let us know please

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

  • Click on Start and select Control Panel
  • Open Add/Remove Programs
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important !
  • Download and run mbam-clean.exe from Here

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Windows Vista and Windows 7:

  • Click on the Start button and select Control Panel
  • Click on Programs and Features
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important !
  • Download and run mbam-clean.exe from Here

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Note: You will need to reactivate the program using the license you were sent via email if using the Paid version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask us and we will explain how to do it.

Thank You

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Yep! your going from Real-Time Protection to Manual Protection If thats what you want to do? Remove the current program - use the Malwarebytes Clean tool

and re-install a fresh copy! When you install the new copy, don't check the box under the Protection tab.... maybe you'll tell us why or if the above worked for your needs?..regards

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Greetings :D

MBAMService needs to be running for scheduled scans and scheduled updates to work. Once the protection module has been enabled, even if you disable it, MBAMService will still run and should not be stopped because it runs at kernel level and killing its process could cause system instability.

In order to have the service not run you would need to set the protection module not to start with Windows, not use the scheduler and set the service startup type to Disabled.

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@ JamesJ

I hope your question is answered by the man above. If you have an issue or problem with the program? Let us know. Please post back with anything else we can do for you. :D

Some of us are located around the world, sorry I could not get back to you sooner for a reply.. regards

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