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Rootkit Infection - Rootkit.win32.tdss.ld4

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Hello, I suspected and discovered a rootkit on one of my users PC's. It was acting funny and I wasn't able to remove an MSN Toolbar. So I scanned the computer using TDSSKiller. It found "Rootkit.win32.tdss.ld4" and wanted to "cure" it, then reboot. After the reboot, I scanned it again using TDSSKiller.exe, it found the rootkit was still there. I also ran HijackThis and have incuded the log file.

Assistance in removing this would be grately appreciated.

Thank you in advance for any help.



Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 10:17:30 AM, on 11/4/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)

Boot mode: Normal

Running processes:








C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\lotus\notes\nsd.exe

C:\Program Files\lotus\notes\nslsvice.exe

C:\Program Files\McAfee\Common Framework\FrameworkService.exe

C:\Program Files\lotus\notes\ntmulti.exe

C:\Program Files\Nuance\PDF Professional 5\PDFProFiltSrv.exe

C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe


C:\Program Files\RealVNC\VNC4\WinVNC4.exe





C:\Program Files\Analog Devices\Core\smax4pnp.exe


C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

C:\Program Files\Nuance\PDF Professional 5\pdfpro5hook.exe


C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\MSN Toolbar\Platform\4.0.0401.0\mswinext.exe

C:\Program Files\xerox\DSClient\DsTray.exe

C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\Xerox\DSClient\DSMon.exe

C:\Program Files\Xerox\DSClient\DSPLACES.EXE

C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe



D:\_Virus Tools\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.us.huhtamaki.com/

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

O2 - BHO: DSClient Browser Helper Object - {78839ABD-14B9-11D4-BA68-00104BC6425F} - C:\Program Files\Xerox\DSClient\BHO.dll

O2 - BHO: MSN Toolbar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\4.0.0401.0\npwinext.dll

O2 - BHO: ZeonIEEventHelper Class - {DA986D7D-CCAF-47B2-84FE-BFA1549BEBF9} - C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: Nuance PDF - {E3286BF1-E654-42FF-B4A6-5E111731DF6B} - C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll

O3 - Toolbar: MSN Toolbar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\4.0.0401.0\npwinext.dll

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [soundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe

O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"

O4 - HKLM\..\Run: [PDFHook] C:\Program Files\Nuance\PDF Professional 5\pdfpro5hook.exe

O4 - HKLM\..\Run: [PDF5 Registry Controller] C:\Program Files\Nuance\PDF Professional 5\RegistryController.exe

O4 - HKLM\..\Run: [sSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

O4 - HKLM\..\Run: [iSUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup

O4 - HKLM\..\Run: [iSUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

O4 - HKLM\..\Run: [Nuance PDF Professional 5-reminder] "C:\Program Files\Nuance\PDF Professional 5\Ereg\Ereg.exe" -r "C:\Documents and Settings\All Users\Application Data\Nuance\PDF Professional 5\Ereg\Ereg.ini"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\Run: [Client Access Service] "C:\Program Files\IBM\Client Access\cwbsvstr.exe"

O4 - HKLM\..\Run: [MSN Toolbar] "C:\Program Files\MSN Toolbar\Platform\4.0.0401.0\mswinext.exe"

O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume

O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\McAfee\Common Framework\udaterui.exe" /StartedFromRunKey

O4 - Global Startup: DocuShare Client.lnk = ?

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O8 - Extra context menu item: Append the content of the link to existing PDF file - res://C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML

O8 - Extra context menu item: Append the content of the selected links to existing PDF file - res://C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll/ZeonIEAppendSelLinks.HTML

O8 - Extra context menu item: Append to existing PDF file - res://C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML

O8 - Extra context menu item: Create PDF file - res://C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll/ZeonIECapture.HTML

O8 - Extra context menu item: Create PDF file from the content of the link - res://C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll/ZeonIECapture.HTML

O8 - Extra context menu item: Create PDF files from the selected links - res://C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll/ZeonIECaptureSelLinks.HTML

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {6CEDB6B5-4859-4E3A-BCA2-FB8E565B8AD9} (JNILoader Control) - http://st.huhtamaki.com/sametime/STMeeting...STJNILoader.cab

O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://mymeetings.webex.com/client/v_myweb...bex/ieatgpc.cab

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ame.pkg

O17 - HKLM\Software\..\Telephony: DomainName = ame.pkg

O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = ame.pkg

O23 - Service: iSeries Access for Windows Remote Command (Cwbrxd) - IBM Corporation - C:\WINDOWS\CWBRXD.EXE

O23 - Service: Google Update Service (gupdate1c9eb6d15b0d229) (gupdate1c9eb6d15b0d229) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: Lotus Notes Diagnostics - IBM Corp - C:\Program Files\lotus\notes\nsd.exe

O23 - Service: Lotus Notes Single Logon - IBM Corp - C:\Program Files\lotus\notes\nslsvice.exe

O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\McAfee\Common Framework\FrameworkService.exe

O23 - Service: Multi-user Cleanup Service - IBM Corp - C:\Program Files\lotus\notes\ntmulti.exe

O23 - Service: PDFProFiltSrv - Nuance Communications, Inc. - C:\Program Files\Nuance\PDF Professional 5\PDFProFiltSrv.exe

O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

O23 - Service: Scalable WinINSTALL Master Agent (WIMASvc) - Scalable Software, Inc. - C:\Program Files\Scalable\WinINSTALL\Bin\WIMASvc.exe

O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe


End of file - 8753 bytes

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The full scan just found some tracking cookies. I cleaned them, rescanned again using both TDSSKiller and Malwarebytes. Then rebooted a few more times. Everything seems to be good, now... So I reinstalled the Anti Virus application. Did I mention that McAfee sucks at infection detection/cleaning? BUT that is the application my company uses.

Thanks Gammo for the reply.

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