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MBAM Error Updating (122,0,MultiByteToWideChar)


tessw

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A couple of days ago I posted about trying to remove XP Security Tool 2010. Evidently I put it in the wrong forum. The reply instructed me to try a few applications and then write back if I was not successful. Well I tried to open (as an administrator) mbam, Avira AntiVir, DeFogger, DDS, and GMER Rootkit Scanner. When I tried to run each one, I got the message:" Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." After all that wasted time, now I can't even get Windows Explorer to work and had to write this on another computer.

HELP! There is a special level of hell for the yahoos who write these malicious programs!

****************************************************************************

Here is my initial posting and the reply that I received:

In an effort to remove XP Security Tool 2010, I downloaded Anti-Malware on a flash drive (via another computer) and loaded it on the infected laptop. When the program automatically tried to update, I got this error: MBAM_ERROR_UPDATING(122,0,MultiByteToWideChar) The data area passed to a system call is too small. What the heck does that mean? I found an old thread on this forum that asked the writer to run a security check. Here is what I got when I did this:

Results of screen317's Security Check version 0.99.6

Windows Vista Service Pack 2 (UAC is enabled)

Internet Explorer 8

``````````````````````````````

Antivirus/Firewall Check:

Windows Firewall Disabled!

CA Anti-Virus Plus

CA Personal Firewall

WMI entry may not exist for antivirus; attempting automatic update.

```````````````````````````````

Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware

Java

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Hi,

Download ComboFix from one of these locations:

Link 1

Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Here is a guide on how to disable them:
    Click me
    If you can't disable them then just continue on.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt log in your next reply.

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