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Reappearing Files


sbelle

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Here's the scoop on the issue I have:

Windows XP with separate logins for each family member.

My daughter tells me she can't connect to the iTunes store. I log in as her, and find that lots of things are wrong. I run my antivirus scanner (McAfee engine bundled with my internet content filer, BsafeOnline). I also run MBAM. Several issues are found, which are all cleaned up. Three of the rouge files, however, keep reappearing:

C:\Documents and Settings\Lauren\Application Data\Microsoft\Windows\shell.exe

C:\Documents and Settings\Lauren\Application Data\Microsoft\svchost.exe

C:\Documents and Settings\Lauren\Application Data\Microsoft\stor.cfg

Task manager also shows that shell.exe and svchost.exe are running as Lauren's processes.

Another run of MBAM finds and removes the two .exe files, and I can delete the stor.cfg myself. However, after a cleaning and a reboot, these files only reappear if I log into the computer using my daughter's login. If I kill the processes, they get restarted.

Bottom line, MBAM and McAfee both recognize and clean these files, but they reappear on their own.

I followed the pinned post and ran the initial tools suggested, however when running DDS, the computer would go blue screen about 20 seconds after starting DDS, so I don't have the output files from DDS. The ark.txt file from GMER is attached as a zip file, and the MBAM log is below.

Thanks for your help!

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 5010

Windows 5.1.2600 Service Pack 2

Internet Explorer 6.0.2900.2180

11/02/2010 6:32:00 PM

mbam-log-2010-11-02 (18-32-00).txt

Scan type: Quick scan

Objects scanned: 272058

Time elapsed: 29 minute(s), 0 second(s)

Memory Processes Infected: 2

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 2

Memory Processes Infected:

C:\Documents and Settings\Lauren\Application Data\Microsoft\svchost.exe (Trojan.Agent) -> Unloaded process successfully.

C:\Documents and Settings\Lauren\Application Data\Microsoft\Windows\shell.exe (Trojan.Shell) -> Unloaded process successfully.

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

C:\Documents and Settings\Lauren\Application Data\Microsoft\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.

C:\Documents and Settings\Lauren\Application Data\Microsoft\Windows\shell.exe (Trojan.Shell) -> Quarantined and deleted successfully.

ark.zip

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:D

Please don't attach the scan results, use Copy/Paste

DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:

1. These tools MUST be run from the executable. (.exe) every time you run them

2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

Please download GooredFix from one of the locations below and save it to your Desktop

Download Mirror #1

Download Mirror #2

  • Ensure all Firefox windows are closed.
  • To run the tool, double-click it (XP), or right-click and select Run As Administrator (Vista).
  • When prompted to run the scan, click Yes.
  • It doesn't take long to run, once it is finished move onto the next step

Next:

Please read carefully and follow these steps.

  • Please download
TDSSKiller.zip
  • Extract it to your desktop
  • Double click TDSSKiller.exe
  • Press Start Scan
  • Only if Malicious objects are found then ensure Cure is selected
  • Then click Continue > Reboot now

[*]Copy and paste the log in your next reply

[*]A copy of the log will be saved automatically to the root directory, root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

please post the contents of that log TDSSKiller log.

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Thanks for your help.

TDSS Killer found no malicious objects, and no reboot was requested. Bogus shell.exe and svchost.exe are still running.

The GooredFix.txt file:

GooredFix by jpshortstuff (03.07.10.1)

Log created at 21:50 on 05/11/2010 (Steve_2)

Firefox version 3.6.7 (en-US)

========== GooredScan ==========

========== GooredLog ==========

C:\Program Files\Mozilla Firefox\extensions\

{972ce4c6-7e08-4474-a285-3208198ce6fd} [22:44 12/09/2009]

{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} [04:06 18/04/2010]

{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} [04:22 27/10/2010]

C:\Documents and Settings\Steve_2\Application Data\Mozilla\Firefox\Profiles\858zndzo.default\extensions\

{20a82645-c095-46ed-80e3-08825760534b} [00:32 28/04/2010]

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]

"{20a82645-c095-46ed-80e3-08825760534b}"="c:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\" [21:51 08/02/2009]

"jqs@sun.com"="C:\Program Files\Java\jre6\lib\deploy\jqs\ff" [04:06 18/04/2010]

-=E.O.F=-

And the TDSSKiller log file:

2010/11/05 21:53:51.0421 TDSS rootkit removing tool 2.4.6.0 Nov 3 2010 10:11:43

2010/11/05 21:53:51.0421 ================================================================================

2010/11/05 21:53:51.0421 SystemInfo:

2010/11/05 21:53:51.0421

2010/11/05 21:53:51.0421 OS Version: 5.1.2600 ServicePack: 2.0

2010/11/05 21:53:51.0421 Product type: Workstation

2010/11/05 21:53:51.0421 ComputerName: BELLEDELL

2010/11/05 21:53:51.0421 UserName: Steve_2

2010/11/05 21:53:51.0421 Windows directory: C:\WINDOWS

2010/11/05 21:53:51.0421 System windows directory: C:\WINDOWS

2010/11/05 21:53:51.0421 Processor architecture: Intel x86

2010/11/05 21:53:51.0421 Number of processors: 2

2010/11/05 21:53:51.0421 Page size: 0x1000

2010/11/05 21:53:51.0421 Boot type: Normal boot

2010/11/05 21:53:51.0421 ================================================================================

2010/11/05 21:53:51.0875 Initialize success

2010/11/05 21:54:06.0281 ================================================================================

2010/11/05 21:54:06.0281 Scan started

2010/11/05 21:54:06.0281 Mode: Manual;

2010/11/05 21:54:06.0281 ================================================================================

2010/11/05 21:54:06.0937 abp480n5 (6abb91494fe6c59089b9336452ab2ea3) C:\WINDOWS\system32\DRIVERS\ABP480N5.SYS

2010/11/05 21:54:07.0171 ACPI (a10c7534f7223f4a73a948967d00e69b) C:\WINDOWS\system32\DRIVERS\ACPI.sys

2010/11/05 21:54:07.0437 ACPIEC (9859c0f6936e723e4892d7141b1327d5) C:\WINDOWS\system32\drivers\ACPIEC.sys

2010/11/05 21:54:07.0781 adpu160m (9a11864873da202c996558b2106b0bbc) C:\WINDOWS\system32\DRIVERS\adpu160m.sys

2010/11/05 21:54:08.0078 aec (1ee7b434ba961ef845de136224c30fec) C:\WINDOWS\system32\drivers\aec.sys

2010/11/05 21:54:08.0375 AFD (55e6e1c51b6d30e54335750955453702) C:\WINDOWS\System32\drivers\afd.sys

2010/11/05 21:54:08.0609 agp440 (2c428fa0c3e3a01ed93c9b2a27d8d4bb) C:\WINDOWS\system32\DRIVERS\agp440.sys

2010/11/05 21:54:08.0812 agpCPQ (67288b07d6aba6c1267b626e67bc56fd) C:\WINDOWS\system32\DRIVERS\agpCPQ.sys

2010/11/05 21:54:09.0000 Aha154x (c23ea9b5f46c7f7910db3eab648ff013) C:\WINDOWS\system32\DRIVERS\aha154x.sys

2010/11/05 21:54:09.0187 aic78u2 (19dd0fb48b0c18892f70e2e7d61a1529) C:\WINDOWS\system32\DRIVERS\aic78u2.sys

2010/11/05 21:54:09.0421 aic78xx (b7fe594a7468aa0132deb03fb8e34326) C:\WINDOWS\system32\DRIVERS\aic78xx.sys

2010/11/05 21:54:09.0625 AliIde (1140ab9938809700b46bb88e46d72a96) C:\WINDOWS\system32\DRIVERS\aliide.sys

2010/11/05 21:54:09.0812 alim1541 (f312b7cef21eff52fa23056b9d815fad) C:\WINDOWS\system32\DRIVERS\alim1541.sys

2010/11/05 21:54:10.0015 amdagp (675c16a3c1f8482f85ee4a97fc0dde3d) C:\WINDOWS\system32\DRIVERS\amdagp.sys

2010/11/05 21:54:10.0203 amsint (79f5add8d24bd6893f2903a3e2f3fad6) C:\WINDOWS\system32\DRIVERS\amsint.sys

2010/11/05 21:54:10.0421 asc (62d318e9a0c8fc9b780008e724283707) C:\WINDOWS\system32\DRIVERS\asc.sys

2010/11/05 21:54:10.0656 asc3350p (69eb0cc7714b32896ccbfd5edcbea447) C:\WINDOWS\system32\DRIVERS\asc3350p.sys

2010/11/05 21:54:10.0875 asc3550 (5d8de112aa0254b907861e9e9c31d597) C:\WINDOWS\system32\DRIVERS\asc3550.sys

2010/11/05 21:54:11.0093 AsyncMac (02000abf34af4c218c35d257024807d6) C:\WINDOWS\system32\DRIVERS\asyncmac.sys

2010/11/05 21:54:11.0296 atapi (40caace7f2e7668148a1d45cf91e1131) C:\WINDOWS\system32\DRIVERS\atapi.sys

2010/11/05 21:54:11.0656 Atmarpc (ec88da854ab7d7752ec8be11a741bb7f) C:\WINDOWS\system32\DRIVERS\atmarpc.sys

2010/11/05 21:54:11.0875 audstub (d9f724aa26c010a217c97606b160ed68) C:\WINDOWS\system32\DRIVERS\audstub.sys

2010/11/05 21:54:12.0046 Beep (da1f27d85e0d1525f6621372e7b685e9) C:\WINDOWS\system32\drivers\Beep.sys

2010/11/05 21:54:12.0265 BSafeFilter (ef2a82684c23ba612419e4957231cd9d) C:\WINDOWS\system32\drivers\BSafFltr.sys

2010/11/05 21:54:12.0484 bsofrwl (2868791acb0a176dd0af5a994c2eeaf9) C:\WINDOWS\system32\drivers\bsofrwl.sys

2010/11/05 21:54:12.0718 cbidf (90a673fc8e12a79afbed2576f6a7aaf9) C:\WINDOWS\system32\DRIVERS\cbidf2k.sys

2010/11/05 21:54:12.0906 cbidf2k (90a673fc8e12a79afbed2576f6a7aaf9) C:\WINDOWS\system32\drivers\cbidf2k.sys

2010/11/05 21:54:13.0078 CCDECODE (6163ed60b684bab19d3352ab22fc48b2) C:\WINDOWS\system32\DRIVERS\CCDECODE.sys

2010/11/05 21:54:13.0281 cd20xrnt (f3ec03299634490e97bbce94cd2954c7) C:\WINDOWS\system32\DRIVERS\cd20xrnt.sys

2010/11/05 21:54:13.0453 Cdaudio (c1b486a7658353d33a10cc15211a873b) C:\WINDOWS\system32\drivers\Cdaudio.sys

2010/11/05 21:54:13.0656 Cdfs (cd7d5152df32b47f4e36f710b35aae02) C:\WINDOWS\system32\drivers\Cdfs.sys

2010/11/05 21:54:13.0875 Cdrom (af9c19b3100fe010496b1a27181fbf72) C:\WINDOWS\system32\DRIVERS\cdrom.sys

2010/11/05 21:54:14.0265 CmdIde (e5dcb56c533014ecbc556a8357c929d5) C:\WINDOWS\system32\DRIVERS\cmdide.sys

2010/11/05 21:54:14.0468 Cpqarray (3ee529119eed34cd212a215e8c40d4b6) C:\WINDOWS\system32\DRIVERS\cpqarray.sys

2010/11/05 21:54:14.0734 dac2w2k (e550e7418984b65a78299d248f0a7f36) C:\WINDOWS\system32\DRIVERS\dac2w2k.sys

2010/11/05 21:54:14.0984 dac960nt (683789caa3864eb46125ae86ff677d34) C:\WINDOWS\system32\DRIVERS\dac960nt.sys

2010/11/05 21:54:15.0187 Disk (00ca44e4534865f8a3b64f7c0984bff0) C:\WINDOWS\system32\DRIVERS\disk.sys

2010/11/05 21:54:15.0671 dmboot (c0fbb516e06e243f0cf31f597e7ebf7d) C:\WINDOWS\system32\drivers\dmboot.sys

2010/11/05 21:54:16.0140 dmio (f5e7b358a732d09f4bcf2824b88b9e28) C:\WINDOWS\system32\drivers\dmio.sys

2010/11/05 21:54:16.0390 dmload (e9317282a63ca4d188c0df5e09c6ac5f) C:\WINDOWS\system32\drivers\dmload.sys

2010/11/05 21:54:16.0625 DMusic (a6f881284ac1150e37d9ae47ff601267) C:\WINDOWS\system32\drivers\DMusic.sys

2010/11/05 21:54:16.0859 dpti2o (40f3b93b4e5b0126f2f5c0a7a5e22660) C:\WINDOWS\system32\DRIVERS\dpti2o.sys

2010/11/05 21:54:17.0062 drmkaud (1ed4dbbae9f5d558dbba4cc450e3eb2e) C:\WINDOWS\system32\drivers\drmkaud.sys

2010/11/05 21:54:17.0296 E100B (3fca03cbca11269f973b70fa483c88ef) C:\WINDOWS\system32\DRIVERS\e100b325.sys

2010/11/05 21:54:17.0609 e1express (34aaa3b298a852b3663e6e0d94d12945) C:\WINDOWS\system32\DRIVERS\e1e5132.sys

2010/11/05 21:54:17.0906 elagopro (7ec42ec12a4bac14bcca99fb06f2d125) C:\WINDOWS\system32\DRIVERS\elagopro.sys

2010/11/05 21:54:18.0156 elaunidr (dfeabb7cfffadea4a912ab95bdc3177a) C:\WINDOWS\system32\DRIVERS\elaunidr.sys

2010/11/05 21:54:18.0375 Fastfat (3117f595e9615e04f05a54fc15a03b20) C:\WINDOWS\system32\drivers\Fastfat.sys

2010/11/05 21:54:18.0609 Fdc (ced2e8396a8838e59d8fd529c680e02c) C:\WINDOWS\system32\DRIVERS\fdc.sys

2010/11/05 21:54:18.0843 FilterService (d59274041bbdbfbecd05b92c0c28b51f) C:\WINDOWS\system32\DRIVERS\lvuvcflt.sys

2010/11/05 21:54:19.0046 Fips (e153ab8a11de5452bcf5ac7652dbf3ed) C:\WINDOWS\system32\drivers\Fips.sys

2010/11/05 21:54:19.0250 Flpydisk (0dd1de43115b93f4d85e889d7a86f548) C:\WINDOWS\system32\DRIVERS\flpydisk.sys

2010/11/05 21:54:19.0515 FltMgr (3d234fb6d6ee875eb009864a299bea29) C:\WINDOWS\system32\DRIVERS\fltMgr.sys

2010/11/05 21:54:19.0718 Fs_Rec (3e1e2bd4f39b0e2b7dc4f4d2bcc2779a) C:\WINDOWS\system32\drivers\Fs_Rec.sys

2010/11/05 21:54:19.0968 Ftdisk (6ac26732762483366c3969c9e4d2259d) C:\WINDOWS\system32\DRIVERS\ftdisk.sys

2010/11/05 21:54:20.0203 GEARAspiWDM (8182ff89c65e4d38b2de4bb0fb18564e) C:\WINDOWS\system32\Drivers\GEARAspiWDM.sys

2010/11/05 21:54:20.0453 Gpc (c0f1d4a21de5a415df8170616703debf) C:\WINDOWS\system32\DRIVERS\msgpc.sys

2010/11/05 21:54:20.0734 HDAudBus (e31363d186b3e1d7c4e9117884a6aee5) C:\WINDOWS\system32\DRIVERS\HDAudBus.sys

2010/11/05 21:54:21.0015 HidUsb (1de6783b918f540149aa69943bdfeba8) C:\WINDOWS\system32\DRIVERS\hidusb.sys

2010/11/05 21:54:21.0218 HPFXBULK (9e3944a558ab84853ef985988e23a8a4) C:\WINDOWS\system32\drivers\hpfxbulk.sys

2010/11/05 21:54:21.0453 hpn (b028377dea0546a5fcfba928a8aefae0) C:\WINDOWS\system32\DRIVERS\hpn.sys

2010/11/05 21:54:21.0718 HTTP (9f8b0f4276f618964fd118be4289b7cd) C:\WINDOWS\system32\Drivers\HTTP.sys

2010/11/05 21:54:21.0984 i2omgmt (8f09f91b5c91363b77bcd15599570f2c) C:\WINDOWS\system32\drivers\i2omgmt.sys

2010/11/05 21:54:22.0171 i2omp (ed6bf9e441fdea13292a6d30a64a24c3) C:\WINDOWS\system32\DRIVERS\i2omp.sys

2010/11/05 21:54:22.0359 i8042prt (5502b58eef7486ee6f93f3f164dcb808) C:\WINDOWS\system32\DRIVERS\i8042prt.sys

2010/11/05 21:54:24.0125 ialm (28423512370705aeda6a652fedb25468) C:\WINDOWS\system32\DRIVERS\igxpmp32.sys

2010/11/05 21:54:26.0015 iaStor (997e8f5939f2d12cd9f2e6b395724c16) C:\WINDOWS\system32\drivers\iaStor.sys

2010/11/05 21:54:26.0359 Imapi (f8aa320c6a0409c0380e5d8a99d76ec6) C:\WINDOWS\system32\DRIVERS\imapi.sys

2010/11/05 21:54:26.0562 ini910u (4a40e045faee58631fd8d91afc620719) C:\WINDOWS\system32\DRIVERS\ini910u.sys

2010/11/05 21:54:28.0015 IntcAzAudAddService (17bbbabb21f86b650b2626045a9d016c) C:\WINDOWS\system32\drivers\RtkHDAud.sys

2010/11/05 21:54:29.0421 IntelIde (2d722b2b54ab55b2fa475eb58d7b2aad) C:\WINDOWS\system32\DRIVERS\intelide.sys

2010/11/05 21:54:29.0640 intelppm (279fb78702454dff2bb445f238c048d2) C:\WINDOWS\system32\DRIVERS\intelppm.sys

2010/11/05 21:54:29.0859 Ip6Fw (4448006b6bc60e6c027932cfc38d6855) C:\WINDOWS\system32\DRIVERS\Ip6Fw.sys

2010/11/05 21:54:30.0046 IpFilterDriver (731f22ba402ee4b62748adaf6363c182) C:\WINDOWS\system32\DRIVERS\ipfltdrv.sys

2010/11/05 21:54:30.0265 IpInIp (e1ec7f5da720b640cd8fb8424f1b14bb) C:\WINDOWS\system32\DRIVERS\ipinip.sys

2010/11/05 21:54:30.0531 IpNat (e2168cbc7098ffe963c6f23f472a3593) C:\WINDOWS\system32\DRIVERS\ipnat.sys

2010/11/05 21:54:30.0781 IPSec (64537aa5c003a6afeee1df819062d0d1) C:\WINDOWS\system32\DRIVERS\ipsec.sys

2010/11/05 21:54:30.0984 IRENUM (50708daa1b1cbb7d6ac1cf8f56a24410) C:\WINDOWS\system32\DRIVERS\irenum.sys

2010/11/05 21:54:31.0187 isapnp (e504f706ccb699c2596e9a3da1596e87) C:\WINDOWS\system32\DRIVERS\isapnp.sys

2010/11/05 21:54:31.0390 Kbdclass (ebdee8a2ee5393890a1acee971c4c246) C:\WINDOWS\system32\DRIVERS\kbdclass.sys

2010/11/05 21:54:31.0609 kbdhid (e182fa8e49e8ee41b4adc53093f3c7e6) C:\WINDOWS\system32\DRIVERS\kbdhid.sys

2010/11/05 21:54:31.0890 kmixer (ba5deda4d934e6288c2f66caf58d2562) C:\WINDOWS\system32\drivers\kmixer.sys

2010/11/05 21:54:32.0171 KSecDD (1be7cc2535d760ae4d481576eb789f24) C:\WINDOWS\system32\drivers\KSecDD.sys

2010/11/05 21:54:32.0640 lvpopflt (cbf0bf6af73a704211bbb52efacaa8a0) C:\WINDOWS\system32\DRIVERS\lvpopflt.sys

2010/11/05 21:54:32.0859 LVPr2Mon (8be71d7edb8c7494913722059f760dd0) C:\WINDOWS\system32\Drivers\LVPr2Mon.sys

2010/11/05 21:54:33.0140 LVRS (6917b407dbec11b3a078abfc2ec2ac7c) C:\WINDOWS\system32\DRIVERS\lvrs.sys

2010/11/05 21:54:35.0234 LVUVC (44876e70e07e9a653bbe423dbfa35a1a) C:\WINDOWS\system32\DRIVERS\lvuvc.sys

2010/11/05 21:54:37.0250 mnmdd (4ae068242760a1fb6e1a44bf4e16afa6) C:\WINDOWS\system32\drivers\mnmdd.sys

2010/11/05 21:54:37.0437 Modem (6fc6f9d7acc36dca9b914565a3aeda05) C:\WINDOWS\system32\drivers\Modem.sys

2010/11/05 21:54:37.0640 Mouclass (34e1f0031153e491910e12551400192c) C:\WINDOWS\system32\DRIVERS\mouclass.sys

2010/11/05 21:54:37.0859 mouhid (b1c303e17fb9d46e87a98e4ba6769685) C:\WINDOWS\system32\DRIVERS\mouhid.sys

2010/11/05 21:54:38.0046 MountMgr (65653f3b4477f3c63e68a9659f85ee2e) C:\WINDOWS\system32\drivers\MountMgr.sys

2010/11/05 21:54:38.0265 mraid35x (3f4bb95e5a44f3be34824e8e7caf0737) C:\WINDOWS\system32\DRIVERS\mraid35x.sys

2010/11/05 21:54:38.0515 MRxDAV (29414447eb5bde2f8397dc965dbb3156) C:\WINDOWS\system32\DRIVERS\mrxdav.sys

2010/11/05 21:54:38.0875 MRxSmb (fb6c89bb3ce282b08bdb1e3c179e1c39) C:\WINDOWS\system32\DRIVERS\mrxsmb.sys

2010/11/05 21:54:39.0203 Msfs (561b3a4333ca2dbdba28b5b956822519) C:\WINDOWS\system32\drivers\Msfs.sys

2010/11/05 21:54:39.0406 MSKSSRV (ae431a8dd3c1d0d0610cdbac16057ad0) C:\WINDOWS\system32\drivers\MSKSSRV.sys

2010/11/05 21:54:39.0609 MSPCLOCK (13e75fef9dfeb08eeded9d0246e1f448) C:\WINDOWS\system32\drivers\MSPCLOCK.sys

2010/11/05 21:54:39.0843 MSPQM (1988a33ff19242576c3d0ef9ce785da7) C:\WINDOWS\system32\drivers\MSPQM.sys

2010/11/05 21:54:40.0046 mssmbios (469541f8bfd2b32659d5d463a6714bce) C:\WINDOWS\system32\DRIVERS\mssmbios.sys

2010/11/05 21:54:40.0265 MSTEE (bf13612142995096ab084f2db7f40f77) C:\WINDOWS\system32\drivers\MSTEE.sys

2010/11/05 21:54:40.0484 Mup (82035e0f41c2dd05ae41d27fe6cf7de1) C:\WINDOWS\system32\drivers\Mup.sys

2010/11/05 21:54:40.0734 NABTSFEC (5c8dc6429c43dc6177c1fa5b76290d1a) C:\WINDOWS\system32\DRIVERS\NABTSFEC.sys

2010/11/05 21:54:40.0984 NDIS (558635d3af1c7546d26067d5d9b6959e) C:\WINDOWS\system32\drivers\NDIS.sys

2010/11/05 21:54:41.0234 NdisIP (520ce427a8b298f54112857bcf6bde15) C:\WINDOWS\system32\DRIVERS\NdisIP.sys

2010/11/05 21:54:41.0437 NdisTapi (08d43bbdacdf23f34d79e44ed35c1b4c) C:\WINDOWS\system32\DRIVERS\ndistapi.sys

2010/11/05 21:54:41.0656 Ndisuio (34d6cd56409da9a7ed573e1c90a308bf) C:\WINDOWS\system32\DRIVERS\ndisuio.sys

2010/11/05 21:54:41.0843 NdisWan (0b90e255a9490166ab368cd55a529893) C:\WINDOWS\system32\DRIVERS\ndiswan.sys

2010/11/05 21:54:42.0078 NDProxy (59fc3fb44d2669bc144fd87826bb571f) C:\WINDOWS\system32\drivers\NDProxy.sys

2010/11/05 21:54:42.0265 NetBIOS (3a2aca8fc1d7786902ca434998d7ceb4) C:\WINDOWS\system32\DRIVERS\netbios.sys

2010/11/05 21:54:42.0500 NetBT (0c80e410cd2f47134407ee7dd19cc86b) C:\WINDOWS\system32\DRIVERS\netbt.sys

2010/11/05 21:54:42.0781 Npfs (4f601bcb8f64ea3ac0994f98fed03f8e) C:\WINDOWS\system32\drivers\Npfs.sys

2010/11/05 21:54:43.0125 Ntfs (19a811ef5f1ed5c926a028ce107ff1af) C:\WINDOWS\system32\drivers\Ntfs.sys

2010/11/05 21:54:43.0453 Null (73c1e1f395918bc2c6dd67af7591a3ad) C:\WINDOWS\system32\drivers\Null.sys

2010/11/05 21:54:44.0156 nv (2b298519edbfcf451d43e0f1e8f1006d) C:\WINDOWS\system32\DRIVERS\nv4_mini.sys

2010/11/05 21:54:44.0875 NwlnkFlt (b305f3fad35083837ef46a0bbce2fc57) C:\WINDOWS\system32\DRIVERS\nwlnkflt.sys

2010/11/05 21:54:45.0078 NwlnkFwd (c99b3415198d1aab7227f2c88fd664b9) C:\WINDOWS\system32\DRIVERS\nwlnkfwd.sys

2010/11/05 21:54:45.0359 Parport (29744eb4ce659dfe3b4122deb45bc478) C:\WINDOWS\system32\DRIVERS\parport.sys

2010/11/05 21:54:45.0562 PartMgr (3334430c29dc338092f79c38ef7b4cd0) C:\WINDOWS\system32\drivers\PartMgr.sys

2010/11/05 21:54:45.0750 ParVdm (70e98b3fd8e963a6a46a2e6247e0bea1) C:\WINDOWS\system32\drivers\ParVdm.sys

2010/11/05 21:54:45.0937 PCI (8086d9979234b603ad5bc2f5d890b234) C:\WINDOWS\system32\DRIVERS\pci.sys

2010/11/05 21:54:46.0281 PCIIde (ccf5f451bb1a5a2a522a76e670000ff0) C:\WINDOWS\system32\DRIVERS\pciide.sys

2010/11/05 21:54:46.0500 Pcmcia (82a087207decec8456fbe8537947d579) C:\WINDOWS\system32\drivers\Pcmcia.sys

2010/11/05 21:54:47.0562 perc2 (6c14b9c19ba84f73d3a86dba11133101) C:\WINDOWS\system32\DRIVERS\perc2.sys

2010/11/05 21:54:47.0765 perc2hib (f50f7c27f131afe7beba13e14a3b9416) C:\WINDOWS\system32\DRIVERS\perc2hib.sys

2010/11/05 21:54:48.0015 PptpMiniport (1c5cc65aac0783c344f16353e60b72ac) C:\WINDOWS\system32\DRIVERS\raspptp.sys

2010/11/05 21:54:48.0218 PSched (48671f327553dcf1d27f6197f622a668) C:\WINDOWS\system32\DRIVERS\psched.sys

2010/11/05 21:54:48.0406 Ptilink (80d317bd1c3dbc5d4fe7b1678c60cadd) C:\WINDOWS\system32\DRIVERS\ptilink.sys

2010/11/05 21:54:48.0640 PxHelp20 (03e0fe281823ba64b3782f5b38950e73) C:\WINDOWS\system32\Drivers\PxHelp20.sys

2010/11/05 21:54:48.0843 ql1080 (0a63fb54039eb5662433caba3b26dba7) C:\WINDOWS\system32\DRIVERS\ql1080.sys

2010/11/05 21:54:49.0031 Ql10wnt (6503449e1d43a0ff0201ad5cb1b8c706) C:\WINDOWS\system32\DRIVERS\ql10wnt.sys

2010/11/05 21:54:49.0218 ql12160 (156ed0ef20c15114ca097a34a30d8a01) C:\WINDOWS\system32\DRIVERS\ql12160.sys

2010/11/05 21:54:49.0437 ql1240 (70f016bebde6d29e864c1230a07cc5e6) C:\WINDOWS\system32\DRIVERS\ql1240.sys

2010/11/05 21:54:49.0640 ql1280 (907f0aeea6bc451011611e732bd31fcf) C:\WINDOWS\system32\DRIVERS\ql1280.sys

2010/11/05 21:54:49.0843 RasAcd (fe0d99d6f31e4fad8159f690d68ded9c) C:\WINDOWS\system32\DRIVERS\rasacd.sys

2010/11/05 21:54:50.0062 Rasl2tp (98faeb4a4dcf812ba1c6fca4aa3e115c) C:\WINDOWS\system32\DRIVERS\rasl2tp.sys

2010/11/05 21:54:50.0250 RasPppoe (7306eeed8895454cbed4669be9f79faa) C:\WINDOWS\system32\DRIVERS\raspppoe.sys

2010/11/05 21:54:50.0437 Raspti (fdbb1d60066fcfbb7452fd8f9829b242) C:\WINDOWS\system32\DRIVERS\raspti.sys

2010/11/05 21:54:50.0687 Rdbss (03b965b1ca47f6ef60eb5e51cb50e0af) C:\WINDOWS\system32\DRIVERS\rdbss.sys

2010/11/05 21:54:50.0921 RDPCDD (4912d5b403614ce99c28420f75353332) C:\WINDOWS\system32\DRIVERS\RDPCDD.sys

2010/11/05 21:54:51.0171 rdpdr (a2cae2c60bc37e0751ef9dda7ceaf4ad) C:\WINDOWS\system32\DRIVERS\rdpdr.sys

2010/11/05 21:54:51.0500 RDPWD (b54cd38a9ebfbf2b3561426e3fe26f62) C:\WINDOWS\system32\drivers\RDPWD.sys

2010/11/05 21:54:51.0734 redbook (b31b4588e4086d8d84adbf9845c2402b) C:\WINDOWS\system32\DRIVERS\redbook.sys

2010/11/05 21:54:52.0015 Secdrv (90a3935d05b494a5a39d37e71f09a677) C:\WINDOWS\system32\DRIVERS\secdrv.sys

2010/11/05 21:54:52.0218 serenum (a2d868aeeff612e70e213c451a70cafb) C:\WINDOWS\system32\DRIVERS\serenum.sys

2010/11/05 21:54:52.0421 Serial (cd9404d115a00d249f70a371b46d5a26) C:\WINDOWS\system32\DRIVERS\serial.sys

2010/11/05 21:54:52.0625 Sfloppy (0d13b6df6e9e101013a7afb0ce629fe0) C:\WINDOWS\system32\drivers\Sfloppy.sys

2010/11/05 21:54:53.0046 sisagp (732d859b286da692119f286b21a2a114) C:\WINDOWS\system32\DRIVERS\sisagp.sys

2010/11/05 21:54:53.0265 SLIP (5caeed86821fa2c6139e32e9e05ccdc9) C:\WINDOWS\system32\DRIVERS\SLIP.sys

2010/11/05 21:54:53.0484 Sparrow (83c0f71f86d3bdaf915685f3d568b20e) C:\WINDOWS\system32\DRIVERS\sparrow.sys

2010/11/05 21:54:53.0687 splitter (0ce218578fff5f4f7e4201539c45c78f) C:\WINDOWS\system32\drivers\splitter.sys

2010/11/05 21:54:53.0953 sr (e41b6d037d6cd08461470af04500dc24) C:\WINDOWS\system32\DRIVERS\sr.sys

2010/11/05 21:54:54.0281 Srv (7a4f147cc6b133f905f6e65e2f8669fb) C:\WINDOWS\system32\DRIVERS\srv.sys

2010/11/05 21:54:54.0593 streamip (284c57df5dc7abca656bc2b96a667afb) C:\WINDOWS\system32\DRIVERS\StreamIP.sys

2010/11/05 21:54:54.0796 swenum (03c1bae4766e2450219d20b993d6e046) C:\WINDOWS\system32\DRIVERS\swenum.sys

2010/11/05 21:54:55.0015 swmidi (94abc808fc4b6d7d2bbf42b85e25bb4d) C:\WINDOWS\system32\drivers\swmidi.sys

2010/11/05 21:54:55.0203 symc810 (1ff3217614018630d0a6758630fc698c) C:\WINDOWS\system32\DRIVERS\symc810.sys

2010/11/05 21:54:55.0390 symc8xx (070e001d95cf725186ef8b20335f933c) C:\WINDOWS\system32\DRIVERS\symc8xx.sys

2010/11/05 21:54:55.0609 sym_hi (80ac1c4abbe2df3b738bf15517a51f2c) C:\WINDOWS\system32\DRIVERS\sym_hi.sys

2010/11/05 21:54:55.0796 sym_u3 (bf4fab949a382a8e105f46ebb4937058) C:\WINDOWS\system32\DRIVERS\sym_u3.sys

2010/11/05 21:54:56.0015 sysaudio (650ad082d46bac0e64c9c0e0928492fd) C:\WINDOWS\system32\drivers\sysaudio.sys

2010/11/05 21:54:56.0375 Tcpip (2a5554fc5b1e04e131230e3ce035c3f9) C:\WINDOWS\system32\DRIVERS\tcpip.sys

2010/11/05 21:54:56.0687 TDPIPE (38d437cf2d98965f239b0abcd66dcb0f) C:\WINDOWS\system32\drivers\TDPIPE.sys

2010/11/05 21:54:56.0906 TDTCP (ed0580af02502d00ad8c4c066b156be9) C:\WINDOWS\system32\drivers\TDTCP.sys

2010/11/05 21:54:57.0109 TermDD (a540a99c281d933f3d69d55e48727f47) C:\WINDOWS\system32\DRIVERS\termdd.sys

2010/11/05 21:54:57.0312 TosIde (f2790f6af01321b172aa62f8e1e187d9) C:\WINDOWS\system32\DRIVERS\toside.sys

2010/11/05 21:54:57.0531 Udfs (12f70256f140cd7d52c58c7048fde657) C:\WINDOWS\system32\drivers\Udfs.sys

2010/11/05 21:54:57.0750 ultra (1b698a51cd528d8da4ffaed66dfc51b9) C:\WINDOWS\system32\DRIVERS\ultra.sys

2010/11/05 21:54:58.0078 Update (ced744117e91bdc0beb810f7d8608183) C:\WINDOWS\system32\DRIVERS\update.sys

2010/11/05 21:54:58.0421 USBAAPL (e8c1b9ebac65288e1b51e8a987d98af6) C:\WINDOWS\system32\Drivers\usbaapl.sys

2010/11/05 21:54:58.0671 usbaudio (45a0d14b26c35497ad93bce7e15c9941) C:\WINDOWS\system32\drivers\usbaudio.sys

2010/11/05 21:54:58.0890 usbccgp (bffd9f120cc63bcbaa3d840f3eef9f79) C:\WINDOWS\system32\DRIVERS\usbccgp.sys

2010/11/05 21:54:59.0078 usbehci (708579b01fed227aadb393cb0c3b4a2c) C:\WINDOWS\system32\DRIVERS\usbehci.sys

2010/11/05 21:54:59.0281 usbhub (c72f40947f92cea56a8fb532edf025f1) C:\WINDOWS\system32\DRIVERS\usbhub.sys

2010/11/05 21:54:59.0515 usbprint (a42369b7cd8886cd7c70f33da6fcbcf5) C:\WINDOWS\system32\DRIVERS\usbprint.sys

2010/11/05 21:54:59.0703 usbscan (a6bc71402f4f7dd5b77fd7f4a8ddba85) C:\WINDOWS\system32\DRIVERS\usbscan.sys

2010/11/05 21:54:59.0968 USBSTOR (6cd7b22193718f1d17a47a1cd6d37e75) C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS

2010/11/05 21:55:00.0156 usbuhci (f8fd1400092e23c8f2f31406ef06167b) C:\WINDOWS\system32\DRIVERS\usbuhci.sys

2010/11/05 21:55:00.0390 usbvideo (8968ff3973a883c49e8b564200f565b9) C:\WINDOWS\system32\Drivers\usbvideo.sys

2010/11/05 21:55:00.0609 VgaSave (8a60edd72b4ea5aea8202daf0e427925) C:\WINDOWS\System32\drivers\vga.sys

2010/11/05 21:55:00.0796 viaagp (d92e7c8a30cfd14d8e15b5f7f032151b) C:\WINDOWS\system32\DRIVERS\viaagp.sys

2010/11/05 21:55:00.0984 ViaIde (59cb1338ad3654417bea49636457f65d) C:\WINDOWS\system32\DRIVERS\viaide.sys

2010/11/05 21:55:01.0187 VolSnap (ee4660083deba849ff6c485d944b379b) C:\WINDOWS\system32\drivers\VolSnap.sys

2010/11/05 21:55:01.0406 Wanarp (984ef0b9788abf89974cfed4bfbaacbc) C:\WINDOWS\system32\DRIVERS\wanarp.sys

2010/11/05 21:55:01.0812 wdmaud (efd235ca22b57c81118c1aeb4798f1c1) C:\WINDOWS\system32\drivers\wdmaud.sys

2010/11/05 21:55:02.0046 WS2IFSL (6abe6e225adb5a751622a9cc3bc19ce8) C:\WINDOWS\System32\drivers\ws2ifsl.sys

2010/11/05 21:55:02.0250 WSTCODEC (d5842484f05e12121c511aa93f6439ec) C:\WINDOWS\system32\DRIVERS\WSTCODEC.SYS

2010/11/05 21:55:02.0500 WudfPf (f15feafffbb3644ccc80c5da584e6311) C:\WINDOWS\system32\DRIVERS\WudfPf.sys

2010/11/05 21:55:02.0765 WudfRd (28b524262bce6de1f7ef9f510ba3985b) C:\WINDOWS\system32\DRIVERS\wudfrd.sys

2010/11/05 21:55:02.0875 ================================================================================

2010/11/05 21:55:02.0875 Scan finished

2010/11/05 21:55:02.0875 ================================================================================

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Vista and Windows 7 users:

1. These tools MUST be run from the executable. (.exe) every time you run them

2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

Please do not delete anything unless instructed to.

Next:

Please download ATF Cleaner by Atribune.

Download - ATF Cleaner

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After running ATF Cleaner and Combo.fix, the files appear to be no longer appearing in the directories, and the bogus shell.exe and svchost.exe processes do not appear to get started when logging in on my daugheter's profile.

Here is the ComboFix log:

ComboFix 10-11-07.01 - Steve_2 11/06/2010 18:18:02.1.2 - x86

Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1013.413 [GMT -7:00]

Running from: c:\documents and settings\Steve_2\Desktop\ComboFix.exe

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

c:\documents and settings\Lauren\Application Data\Microsoft\stor.cfg

c:\documents and settings\Lauren\Application Data\Microsoft\svchost.exe

c:\documents and settings\Lauren\Application Data\Microsoft\Windows\shell.exe

.

((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))

.

-------\Legacy_USNJSVC

-------\Service_usnjsvc

((((((((((((((((((((((((( Files Created from 2010-10-07 to 2010-11-07 )))))))))))))))))))))))))))))))

.

2010-11-03 02:06 . 2010-11-03 02:06 -------- d--h--w- c:\windows\PIF

2010-11-03 01:38 . 2010-11-03 01:38 -------- d-----w- c:\documents and settings\Lauren\Application Data\Malwarebytes

2010-10-27 04:22 . 2010-09-15 11:50 472808 ----a-w- c:\program files\Mozilla Firefox\plugins\npdeployJava1.dll

2010-10-27 04:22 . 2010-09-15 11:50 472808 ----a-w- c:\windows\system32\deployJava1.dll

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2010-09-15 09:29 . 2008-06-25 03:15 73728 ----a-w- c:\windows\system32\javacpl.cpl

2010-08-25 01:58 . 2010-08-25 01:58 53248 ----a-r- c:\documents and settings\Steve_2\Application Data\Microsoft\Installer\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}\ARPPRODUCTICON.exe

2010-08-10 12:15 . 2010-08-10 12:15 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx

2010-08-10 12:15 . 2010-08-10 12:15 69632 ----a-w- c:\windows\system32\QuickTime.qts

2010-07-07 16:26 . 2009-11-30 23:58 119808 ----a-w- c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-06-25 68856]

"Google Update"="c:\documents and settings\Steve_2\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" [2010-08-28 136176]

"StrgSync.exe"="c:\program files\StorageSync\StrgSync.exe" [2005-10-08 3032576]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-07-17 142104]

"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-07-17 162584]

"Persistence"="c:\windows\system32\igfxpers.exe" [2007-07-17 138008]

"RTHDCPL"="RTHDCPL.EXE" [2007-07-17 16132608]

"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2007-09-17 124200]

"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2010-07-07 30192]

"ECenter"="c:\dell\E-Center\EULALauncher.exe" [2008-02-28 17920]

"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2008-03-11 16384]

"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]

"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2006-02-19 49152]

"HPUsageTracking"="c:\program files\HP\HP UT\bin\hppusg.exe" [2006-06-14 36864]

"InetCntrl"="c:\windows\system32\InetCntrl\InetCntrl.exe" [2009-02-04 841048]

"Google Quick Search Box"="c:\program files\Google\Quick Search Box\GoogleQuickSearchBox.exe" [2009-08-26 122368]

"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2010-09-24 40368]

"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-21 932288]

"LWS"="c:\program files\Logitech\LWS\Webcam Software\LWS.exe" [2010-05-08 165208]

"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-08-10 421888]

"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-09-01 421160]

"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-05-14 248552]

c:\documents and settings\Steve_2\Start Menu\Programs\Startup\

DING!.lnk - c:\program files\Southwest Airlines\Ding\Ding.exe [2006-6-22 462848]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]

2008-06-25 03:21 10536 ----a-w- c:\program files\Citrix\GoToAssist\514\g2awinlogon.dll

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]

path=c:\documents and settings\All Users\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk

backup=c:\windows\pss\HP Digital Imaging Monitor.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\EasyLinkAdvisor]

2007-03-16 01:16 454784 ----a-w- c:\program files\Linksys EasyLink Advisor\LinksysAgent.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ToolBoxFX]

2006-06-15 15:43 49152 ----a-w- c:\program files\HP\ToolboxFX\bin\HPTLBXFX.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center]

"AntiVirusOverride"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\system32\\sessmgr.exe"=

"c:\\Program Files\\CyberLink\\PowerDVD DX\\PowerDVD.exe"=

"c:\\Program Files\\CyberLink\\PowerDVD DX\\PDVDDXSrv.exe"=

"c:\\WINDOWS\\system32\\InetCntrl\\InetCntrl.exe"=

"c:\\Program Files\\Messenger\\msmsgs.exe"=

"c:\\Program Files\\MSN Messenger\\msnmsgr.exe"=

"c:\\Program Files\\MSN Messenger\\livecall.exe"=

"c:\\WINDOWS\\system32\\ftp.exe"=

"c:\\WINDOWS\\system32\\dpvsetup.exe"=

"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=

"c:\\Documents and Settings\\Steve_2\\Local Settings\\Application Data\\Google\\Google Talk Plugin\\googletalkplugin.exe"=

"c:\\Program Files\\iTunes\\iTunes.exe"=

R1 bsofrwl;bsofrwl;c:\windows\system32\drivers\bsofrwl.sys [02/10/2009 10:00 PM 29024]

S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\Google\Google Desktop Search\GoogleDesktop.exe [06/24/2008 8:19 PM 30192]

--- Other Services/Drivers In Memory ---

*Deregistered* - BSafeFilter

.

Contents of the 'Scheduled Tasks' folder

2010-07-05 c:\windows\Tasks\AppleSoftwareUpdate.job

- c:\program files\Apple Software Update\SoftwareUpdate.exe [2007-08-29 19:34]

2010-11-07 c:\windows\Tasks\Google Software Updater.job

- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2008-06-25 01:41]

2010-11-06 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-317199310-581709735-3148635984-1011Core.job

- c:\documents and settings\Steve_2\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2010-08-28 02:38]

2010-11-07 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-317199310-581709735-3148635984-1011UA.job

- c:\documents and settings\Steve_2\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2010-08-28 02:38]

2010-11-07 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-317199310-581709735-3148635984-1015Core.job

- c:\documents and settings\Lauren\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2010-09-01 03:31]

2010-11-07 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-317199310-581709735-3148635984-1015UA.job

- c:\documents and settings\Lauren\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2010-09-01 03:31]

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://finance.yahoo.com/q?s=BA,HON,SLF&d=s

uSearch Page = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us

uSearch Bar = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us

mStart Page = hxxp://www.dell.com

mSearch Bar = hxxp://www.google.com/ie

uInternet Settings,ProxyOverride = *.local

uSearchAssistant = hxxp://www.google.com/ie

uSearchURL,(Default) = hxxp://www.google.com/search?q=%s

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\OFFICE11\EXCEL.EXE/3000

LSP: InetCntrl0012.dll

Trusted Zone: intuit.com\ttlc

FF - ProfilePath - c:\documents and settings\Steve_2\Application Data\Mozilla\Firefox\Profiles\858zndzo.default\

FF - prefs.js: browser.startup.homepage - hxxp://finance.yahoo.com/q?s=BA,HON,SLF&d=s

FF - plugin: c:\documents and settings\Steve_2\Application Data\Facebook\npfbplugin_1_0_3.dll

FF - plugin: c:\documents and settings\Steve_2\Application Data\Mozilla\plugins\npgoogletalk.dll

FF - plugin: c:\documents and settings\Steve_2\Application Data\Mozilla\plugins\npgtpo3dautoplugin.dll

FF - plugin: c:\documents and settings\Steve_2\Local Settings\Application Data\Google\Update\1.2.183.39\npGoogleOneClick8.dll

FF - plugin: c:\program files\Google\Google Updater\2.4.1536.6592\npCIDetect13.dll

FF - plugin: c:\program files\Java\jre6\bin\new_plugin\npdeployJava1.dll

FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

---- FIREFOX POLICIES ----

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled", false);

.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2010-11-06 18:41

Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully

hidden files: 0

**************************************************************************

.

--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(764)

c:\program files\Citrix\GoToAssist\514\G2AWinLogon.dll

c:\windows\system32\sclgntfy.dll

- - - - - - - > 'lsass.exe'(820)

c:\windows\system32\InetCntrl0012.dll

- - - - - - - > 'explorer.exe'(3596)

c:\windows\system32\logishrd\LVPrcInj01.dll

c:\windows\system32\InetCntrl\PopupKil\popuphuk.dll

c:\program files\Common Files\Adobe\Acrobat\ActiveX\PDFShell.dll

c:\windows\system32\WPDShServiceObj.dll

c:\windows\system32\PortableDeviceTypes.dll

c:\windows\system32\PortableDeviceApi.dll

.

------------------------ Other Running Processes ------------------------

.

c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

c:\program files\Bonjour\mDNSResponder.exe

c:\program files\Common Files\Intuit\Update Service\IntuitUpdateService.exe

c:\program files\Java\jre6\bin\jqs.exe

c:\program files\Common Files\Logishrd\LVMVFM\LVPrcSrv.exe

c:\program files\Dell Support Center\bin\sprtsvc.exe

c:\program files\iPod\bin\iPodService.exe

c:\windows\RTHDCPL.EXE

c:\windows\system32\igfxsrvc.exe

.

**************************************************************************

.

Completion time: 2010-11-06 18:49:07 - machine was rebooted

ComboFix-quarantined-files.txt 2010-11-07 01:49

Pre-Run: 203,805,696,000 bytes free

Post-Run: 205,756,538,880 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe

[boot loader]

timeout=2

default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS

[operating systems]

c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons

UnsupportedDebug="do not select this" /debug

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect

- - End Of File - - E8B08052DCF81886435BCB7F2AAB8461

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The following will implement some cleanup procedures as well as reset System Restore points:

For XP:

  • Click START run
  • Now type ComboFix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.

For Vista / Windows 7

  • Click START Search
  • Now type ComboFix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.

Here's my usual all clean post

To be on the safe side, I would also change all my passwords.

This infection appears to have been cleaned, but as the malware could be configured to run any program a remote attacker requires, it's impossible to be 100% sure that any machine is clean.

Log looks good :P

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    1. From within Internet Explorer click on the Tools menu and then click on Options.
    2. Click once on the Security tab
    3. Click once on the Internet icon so it becomes highlighted.
    4. Click once on the Custom Level button.
    5. Change the Download signed ActiveX controls to Prompt
    6. Change the Download unsigned ActiveX controls to Disable
    7. Change the Initialize and script ActiveX controls not marked as safe to Disable
    8. Change the Installation of desktop items to Prompt
    9. Change the Launching programs and files in an IFRAME to Prompt
    10. Change the Navigate sub-frames across different domains to Prompt
    11. When all these settings have been made, click on the OK button.
    12. If it prompts you as to whether or not you want to save the settings, press the Yes button.
    13. Next press the Apply button and then the OK to exit the Internet Properties page.

    [*]Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week

    (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    [*]Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.

    Without a firewall your computer is succeptible to being hacked and taken over.

    I am very serious about this and see it happen almost every day with my clients.

    Simply using a Firewall in its default configuration can lower your risk greatly.

    [*]Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.

    This will ensure your computer has always the latest security updates available installed on your computer.

    If there are new updates to install, install them immediately, reboot your computer, and revisit the site

    until there are no more critical updates.

Only run one Anti-Virus and Firewall program.

I would suggest you read:

PC Safety and Security--What Do I Need?.

How to Prevent Malware:

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