Jump to content

12007 unable update error

Recommended Posts

The IE searches were being hijacked in a customer's computer. Malwarebytes was installed previously, but would not update. Un-install and reinstall, from safe mode, still could not update. Traceroute Malwarebytes CDN pointed me to the problem. DNS was set to and DNS was sent to an Russian site. DNS was not configured in the local computer but in the wireless router. The wireless router's password has been reset, I can't get in. Setting the network card DNS to a known DNS fixed the problem until I can go on-site to reconfigure the router. A stronger password will be set this time.

Question.If Malwarebytes used a fixed IP for updates, would that have prevented the update problem? Or does a fixed IP for the update server cause other problems?

Link to post
Share on other sites

Hello rmilloy1:

As a licensed corporate user, please contact corporate Help Desk via email ensuring it is sent using business email address. Please add malwarebytes.org and salesforce.com to any spam filters or junk mail exclusion in email client to assure you receive replies

Please provide your corporate license information when requesting help

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.