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Can not access administrative privileges


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Hi,

Your logs appear to be clean, so I don't think your problem is malware related. I suggest you start a new topic in the PC Help forum.

But please do some clean-up first:

  • Download OTC to your desktop and run it
  • A list of tool components used in the Cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

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