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Error while updating malwarebytes


Guest Bomb123
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Guest Bomb123
Please provide following details, so that someone may be able to assist you:

  • 1. OS version including 32/64-bit
    2. Installed Security Product(s) including Firewall
    3. MBAM version (current 1.46)
    4. Definition version (current 4987)
    5. Do you use a router to connect to Internet

1. Windows xp professional sp3 32-bit

2. Bullguard internet security 10 and clamav for windows that actually now is immunet.

3. 1.46

4. 4974

5. I am pretty sure that i dont use router i have this 3g wireless internet connection stick.

One more thing i just uninstalled sophos threat detection test without restarting the computer. Could that cause it?

Thank you in advance!

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OK first off, you are using Bullguard and clamav. That is two Anti-Virus programs at the same time. It is not recommended to use two at the same time as it may cause issues. So remove one or the other and only stay with one of them.

Second you mention you are using a 3g wireless stick. (do you mean like a usb wireless card like sprint or AT&T?)

Third make the below exclusions in your antivirus software and firewall.

Please exclude the following files from your antivirus:

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

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