MBAM Error Updating

[LACal]

Novice hear with the following error message when I try to update Malware:

"MBAM_ERROR_UPDATING (12007,0,WinHttpSendRequest)"

I also can't get to my google desktop, Itunes or MSOutlook Express.

Anyone else encounter this problem? Any suggestions? THANKS!!

[noknojon]

Hi LACal -

12007 error is generic Microsoft error meaning you can not get to your update sites -

First ; Are you on the computer that is showing this error and can you still access the internet - Also are you on a Wired (ethernet) modem/router -

Also can you please reply with your operating system (XP Vista Win7) and your antivirus programs -

Next ; If you still have problems please follow these steps -

Here are some steps to diagnose update issues:

Step 1

Click on this link and let me know what it says. It should be just a 4-digit number in the upper-left corner.

Step 2

Please download and run the traceroute utility at this link. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Step 3

Please download TCPView from Microsoft at this link.

This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run Malwarebytes' Anti-Malware and start the update. Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.

I need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. It will tell me what I need to know. Below is an example of what the line you are looking for will look like inside the following code box:

mbam.exe:3656	TCP	vista-x64:52135	cdn-208-111-168-7.ord.llnw.net:http	ESTABLISHED

[LACal]

Hey noknojon-

Following is the information you requested:

I am on the computer with the error.

I do have internet access.

I have ATT Uverse DSL

I have Adaware and Avira for antivirus but Adaware has not updated because of an error stating "adaware was unexpectedly shutdown"

I have XP

I have clicked on the links and I am attaching the files.

I did not see mbam show up on TCPView. I tried opening and running update but it would immediately give me the error message and nothing went green and nothing showing mbam.exe on TCPView. I copied the screen in case there was something on there that might be helpful.

Thanks!

Hi LACal -

12007 error is generic Microsoft error meaning you can not get to your update sites -

First ; Are you on the computer that is showing this error and can you still access the internet - Also are you on a Wired (ethernet) modem/router -

Also can you please reply with your operating system (XP Vista Win7) and your antivirus programs -

Next ; If you still have problems please follow these steps -

Here are some steps to diagnose update issues:

Step 1

Click on this link and let me know what it says. It should be just a 4-digit number in the upper-left corner.

Step 2

Please download and run the traceroute utility at this link. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Step 3

Please download TCPView from Microsoft at this link.

This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run Malwarebytes' Anti-Malware and start the update. Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.

I need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. It will tell me what I need to know. Below is an example of what the line you are looking for will look like inside the following code box:

mbam.exe:3656	TCP	vista-x64:52135	cdn-208-111-168-7.ord.llnw.net:http	ESTABLISHED

traceroute_malwarebytes_cdn.txt

TCPView.rtf

[noknojon]

Hi -

I also assume from that you got no response from Item 1 - Should have shown 4 numbers at the top L.H.Side -

Please make sure you connect directly to the router that you are using (via ethernet cable , not wirelessly) -

It seems that your router may be the problem so you must be directly connected -

Please ask first if there are any steps that you do not fully understand -

Note ; You may want to print or copy these directions to notepad as you will disconnect from the internet for a while -

This item is for XP -

1. Very important: First disconnect your computer from the internet. (Log Off from the Internet)

2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).

3. Reset the IP/DNS settings of your interent connection:

• Go to Start -> Control Panel -> Double click on Network Connections.
  
• Right click on your default connection (usually Local Area Connection or Wireless Network Connection) and select Properties.
  
• Select the General tab.
  
• Double click on Internet Protocol (TCP/IP).
  ?Under General tab:
  
• Select "Obtain an IP address automatically".
  
• Select "Obtain DNS server address automatically".
  
• Click OK twice to save the settings.
  
• Reboot if you had to change any setting.
  

4. Flush the DNS cache:

• Click the Start logo in the bottom left corner of the screen
  
• Click on Run or press Windows Logo+R
  
• In the command window copy/paste the following:
  

  ipconfig /flushdns

  
  

• Then hit enter.
  
• Exit the command window.
  

5. Reconnect: Once you have followed all the above steps you can reconnect your computer to the internet .

Now see if you can update Malwarebytes and other programs -

Thank You -

EDIT -

When you respond , please use the ADD REPLY Tab under the QUOTE Tab , not the Reply tab as this repeats the full item you are responding to -

[LACal]

Sorry I forgot to list the code. It was 4995

I am in a bind. I logged off and reset the router but I can't do step 3 and get to network connections without logging back in. Network connections is now blank. I am responding via phone. What can I do? Thanks.

[noknojon]

Hi -

That is very odd as I have just performed these steps -

1/ Logged off -

2/ Reset router -

3/ Checked the settings in Control Panel (no internet connection is required for this)- I actually unplugged the cable while I did this - Rebooted -

4/ Entered code into Run Box -

5/ Logged back on -

I will repeat again to be 100% sure -

[LACal]

After I log off all that is on the screen is "log in" button and "turn off computer"

[noknojon]

Hi -

EDIT - Log Off , means just to leave the internet , not log out of the computer -

Sorry - I will alter the wording of the message -

Thank You -

Please see your Messages at the top R.H.Side of the page , only if you still have problems -