Security Essentials

[pete_95973]

I have an infection/virus on my computer that won't let me do anything. I can't get online or open hardly anything on my computer. Interestingly enough I did succesfully run AVG and it said no infections found.

I had a attack on my work computer once and Malwarebytes helped me fix the problem. I come back to you for help!

A popup on my computer from "Security Essentials" says I have an infection called Win32Trojan. I obviously can't get online and download Malwarebytes as this infection is not allowing me to open a browser or get online. Can you please help me fix this? Please give me step by step instructions as I am far from a computer guy. I am not stupid on the topic I would say I am average in terms of computer knowledge for a 33 year old

Please, please help me!

[harryjamesuk]

What To Do: Go Online On A Neighbours / Friends Computer, Download MBAM, Put MBAM Onto A Disc, Bring It To Your House And Run It And MBAM Should Help

[Firefox]

Hi, and Welcome to Malwarebytes!

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  
• One of the expert helpers there will give you one-on-one assistance when one becomes available.
  
• Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    
  • You may send a Private Message to a Moderator asking for assistance.
    

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" button instead of other ones when you start replying.