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Windows XP Computer virus - can't start safe mode

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Hey folks, I'm back for my second computer - you were so awesome last time, and I need help again. My second computer got a virus, and now won't even start in safe mode. It probably came from watching sports on internet feeds - I had to download some player that may have given me something bad.

I came home to the computer off..... tried to turn it on, and it showed the motherboard screen, blue screened, and quickly restarted. It then went to the safe mode section, and I booted in safe mode. Then popped up some (What looked official) Microsoft scanning thing that I'd never seen before, and I let it run and fix what was wrong. Upon reboot, I can't get into windows, and safe mode will only get to isapnp.sys before it hangs.

I got another Windows 7 installation CD that I plan on using, I just want to recover the files before I install Windows 7 (Gotta be a clean install, it's only an upgrade), and I can't even get to them!

Thanks for your help.


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You can use a live CD to backup your files.

Follow these first steps on another PC:

  1. Download OTLPEStd.exe to your desktop.
  2. Ensure that you have a blank CD in the drive.
  3. Double click OTLPEStd.exe and this will then open imgburn to burn the file to CD.
  4. Reboot the infected system using the boot CD you just created.
    Note : If you do not know how to set your computer to boot from CD follow the steps here.
  5. As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads. :)
  6. Your system should now display a Reatogo desktop.
    Note : as you are running from CD it is not exactly speedy.
  7. You can backup any files that you wish from this OS.

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