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Hi -

This Item may assist you with a code 2 error - Can you also list your anti virus and any installed Firewall -A clean and reinstall may be required also -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows Vista and Windows 7:

  • Click on the Start button and select Control Panel
  • Click on Programs and Features
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important !
  • Download and run mbam-clean.exe from Here

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Note: You will need to reactivate the program using the license you were sent via email if using the Paid version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You - :)

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Thanks for the fast reply!!!! The PC had Norton360, but it was expired and I uninstalled it, but I did that *after* installing MBAM... OK- so I'll remove MBAM (yes - I have the license key numbers) -reboot -run the clean tool -reboot again (even if not necessary) -reinstall MBAM.... we'll see how it goes!

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Hi -

Please install an antivirus - Any free version would be OK -

Avast , Avira AntiVir or Microsoft Security Essentials are all decent (good) free A/V programs -

There are others , but I have only listed the 3 main free ones that I have used/am using on separate machines as I find they work with Malwarebytes -

Thank You -

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Hello dlb:

Regardless of whichever antivirus you are installing, please add following exclusions for MBAM to avoid conflict{s) if any:

  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\SysWoW64\drivers\mbamswissarmy.sys

If using a third-party software based firewall then also allow mbam.exe

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