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Difficulties with Malware


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My system was infected roughly two weeks ago and I haven't been able to fully restore my system and I can't get rid of some bad elements.

I have used the Malwarebytes paid registered version to clean the malware that was preventing me from accessing the internet and my computer is more stable now but I still have the following problems:

- Redirect: I frequently get re-directed to websites I don't select when I click on a link on a specific google search.

- Malwarebytes continues to find malware attempting to communicate with potentially malicious IP addresses.

- My McAfee was deactivated and the system will not allow me to uninstall and re-install to restore.

- My computer will not allow me to download the latest windows updates.

- My computer will not allow me to change some of the system settings

- I can not access much of the installed software to help to restore services

I have followed the instructions included in the "Im infected - What do I do now" forum and have attached copies of the "Malwarebytes Log" and the "GMER Rootkit Scanner Log" for your review. I tried downloading the DDS tool to my desktop as instructed but the link doesn't produce anything.

I want to know if there is anything I can do to fully clean my system and restore the key windows functionality without reformating the drive.

Please help.


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Download ComboFix from one of these locations:

Link 1

Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Here is a guide on how to disable them:
    Click me
    If you can't disable them then just continue on.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt log in your next reply.

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