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Please download OTM and save it to your desktop.

Please double-click OTM to run it. Note: If you are running on Vista or W7 right-click on the file and choose Run As Administrator).

Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

:Files
ipconfig /flushdns /c

:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[EMPTYFLASH]
[Reboot]

Return to OTM, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.

Click the red Moveit! button.

Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.

Close OTM and reboot your PC.

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Next.....

Doubleclick on TDSSKiller.exe to run the application, then click on Start Scan.

Don't Change These Settings:

If an infected file is detected, the default action will be Cure, click on Continue.

If a suspicious file is detected, the default action will be Skip, click on Continue.

You may be asked you to reboot the computer to complete the process. Click on Reboot Now

To view the report:

Click the Report button and copy/paste the contents of it into your next reply.

Note:It will also create a log in the C:\ directory.

-----------------------------

Scan for malware:

Please download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

If an update is found, it will download and install the latest version.

Once the program has loaded, select "Perform Quick Scan", then click Scan.

Note: -->Do not run a full scan with MBAM. It is not required or needed.

The scan may take some time to finish,so please be patient.

When the scan is complete, click OK, then Show Results to view the results.

Make sure that everything is checked, and click Remove Selected.

When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.

The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Copy&Paste the entire report in your next reply along with a fresh HJT log.

Note:

If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediatly.

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Last:

Please reset your router.

There should be a reset button on the router somewhere, check you owners manual.

If found please reset the router, if you can't find one, just unplug the power to it for a minute or two, then power it back up.

You may have to reboot the computer to get back online.

MrC

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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