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MBAM_ERROR_UPDATING (12007,0, WinHttpSendRequest) Windows 7 32-bit


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I been having an issue with updating my Malwarebyte software. Everytime I attempt to upgrade the software I get this message. MBAM_ERROR_UPDATING (12007,0, WinHttpSendRequest). Can somebody assist me with this issue. Also, I have the latest version of AVG, 2011.

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This issue started before I install AVG 2011. I just install Windows 7 on my computer and I was having the issue before I install Windows 7. I figure it was a Trojan or a Malware, so I decided to format my C drive and install Win 7, think that the Trojan or Malware will be remove. But, the issue still continue. I will take a look at the Update error.

Thank you, If I have any more issues I will let you know.

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Hi -

If you still have problems please follow these steps -

Here are some steps to diagnose update issues:

Step 1

Click on this link and let me know what it says. It should be just a 4-digit number in the upper-left corner.

My result = 4930

Step 2

Please download and run the traceroute utility at this link. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Name: edge.data-cdn.mbamupdates.com

Address: 68.232.45.133 - My result in 30 seconds (from Australia) -

Step 3

Please download TCPView from Microsoft at this link.

This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run Malwarebytes' Anti-Malware and start the update. Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.

I need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. It will tell me what I need to know. Below is an example of what the line you are looking for will look like inside the following code box:

mbam.exe:3656	TCP	vista-x64:52135	cdn-208-111-168-7.ord.llnw.net:http	ESTABLISHED

mbam.exe 1100 TCP home-72e09098e5 1679 data:http http CLOSE_WAIT 4 687 1,296 6,302,875---- My shortened result on a XP desktop unit -

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