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GMER rootkit causing unexpected shutdown


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I found Malware on my mothers computer and am attempting to follow the process listed http://forums.malwarebytes.org/index.php?showtopic=9573 , however GMER keeps causing unexpected shutdowns. I have included with this post DDS.txt and have zipped and attached attach.txt. I will only be able to access her computer for the next 24 hours and am curious if I should just reinstall with that time? What should I do next?

DDS (Ver_10-10-21.02) - NTFSx86

Run by Marianna Leavron at 15:46:47.50 on Fri 10/22/2010

Internet Explorer: 7.0.6000.16982

Microsoft

Attach.zip

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Hello Big_Dirty! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the thread until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.

What malware? Do you have more information about it?

Step 1

Please, uninstall the following applications:

  1. McAfee Security Scan Plus

You can read, how to do this here:

Step 2

  • Launch Malwarebytes' Anti-Malware
  • Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  • Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

In your next reply, please include these log(s):

  1. Malwarebytes' Anti-Malware log
  2. a new fresh DDS log only

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