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Computer always crashes upon starting up, can't do anything


epyon12x

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Hi,

I was merely browsing news websites and chatting to friends when my computer detected a virus or trojan of some sort and, immediately after, my comp crashed with a blue screen. Now, when I try to start up my computer it will just keep crashing and I cannot do anything at all.

What should I do? It's a windows vista home professional in a Dell. I purchased it with everything built in so I don't have a separate windows CD or anything like that. Unfortunately, I don't have any of the recovery disks, in fact, I don't have any of those items since I just recently moved and seem to have misplaced those.

I know on my windows XP comp (this one), I can reformat the system from the startup via F11 and backup the system as well. How do I do that with Windows Vista? I'm completely lost.. please help

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Hi and Welcome -

You may need flash drives to transfer any details you can salvage from the Vista unit to the Malware Help area -

Try to do any items listed , or just post the problem and the experts may still be able to help you -

As we do not work on Malware removal or diagnostics in the general forums please follow these directions -

Please print out, read and follow What do I do now? , skipping any steps you are unable to complete.

The next step is post a New Topic Here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that

you're alerted when someone has replied to your post - Please allow at least 48 hours for a reply as the experts can get busy at times -

Also add a brief note to the experts as to your problems -

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via This Link

Always use the ADD REPLY Tab at the bottom of the page when you reply -

Thank You - :D

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Hi -

While you have an infection on your system , it is unwise to perform other duties that may badly upset the sysyem -

Please post in the Malware removal area if you can , and then we can assist you further -

We would need to know everything from make, model , L/top , Desktop , year , and other items -

Thank You -

EDIT -

In HJT -

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