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MBAM_ERROR_UPDATING (12007,0, WinHttpSendRequest)


alexkr

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Hello Alex! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the thread until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.

Step 1

Please download and run the traceroute utility at this link. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Step 2

  • Launch Malwarebytes' Anti-Malware
  • Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  • Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

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Hi Borislav,

Thank you for your reply.

I performed step one, and the results of the traceroute are below. (I've also attached it). I will now perform step 2.

Traceroute Malwarebytes CDN version 1.5

Sat 10/23/2010

11:25:24.25

Phase #1

Tracerouting: data-cdn.mbamupdates.com

Tracing route to ne1.wpc.edgecastcdn.net [72.21.81.63]over a maximum of 30 hops: 1 2 ms 1 ms 1 ms

192.168.1.1 2 23 ms 11 ms 9 ms c-98-248-40-1.hsd1.ca.comcast.net [98.248.40.1] 3 11 ms 11 ms

9 ms te-7-3-ur03.santaclara.ca.sfba.comcast.net [68.85.191.249] 4 13 ms 12 ms 11 ms te-0-9-0-6-

ar01.sfsutro.ca.sfba.comcast.net [68.85.155.62] 5 18 ms 14 ms 16 ms pos-1-8-0-0-

cr01.sanjose.ca.ibone.comcast.net [68.86.91.229] 6 13 ms 14 ms 14 ms xe-11-1-0.edge1.SanJose1.Level3.net

[4.79.43.133] 7 17 ms 14 ms 14 ms ae-4-99.edge2.SanJose3.Level3.net [4.68.18.209] 8 16 ms 16 ms

16 ms EDGECAST-NE.edge2.SanJose3.Level3.net [4.53.210.18] 9 21 ms 18 ms 19 ms 72.21.81.63 Trace

complete.

DNS Info

Server: cns.sanjose.ca.sanfran.comcast.net

Address: 68.87.76.182

Name: ne1.wpc.edgecastcdn.net

Address: 72.21.81.63

Aliases: data-cdn.mbamupdates.com, wpc.1d00.edgecastcdn.net

gs1.wpc.edgecastcdn.net

============================================================

Phase #2

Tracerouting: llnw.data-cdn.mbamupdates.com

Tracing route to mwbyte.vo.llnwd.net [208.111.148.7]over a maximum of 30 hops: 1 2 ms 1 ms 1 ms

192.168.1.1 2 11 ms 9 ms 9 ms c-98-248-40-1.hsd1.ca.comcast.net [98.248.40.1] 3 12 ms 11 ms

26 ms te-7-3-ur03.santaclara.ca.sfba.comcast.net [68.85.191.249] 4 13 ms 21 ms 11 ms te-0-9-0-3-

ar01.sfsutro.ca.sfba.comcast.net [68.85.155.66] 5 15 ms 14 ms 16 ms pos-1-5-0-0-

cr01.sanjose.ca.ibone.comcast.net [68.86.90.93] 6 16 ms 18 ms 17 ms 68.86.87.150 7 17 ms 16 ms

23 ms 66.208.229.182 8 20 ms 21 ms 24 ms tge5-1.fr4.sjc.llnw.net [69.28.171.210] 9 18 ms 16 ms

* cdn-208-111-148-7.sjc.llnw.net [208.111.148.7] 10 18 ms 18 ms 52 ms cdn-208-111-148-

7.sjc.llnw.net [208.111.148.7] Trace complete.

DNS Info

Server: cns.sanjose.ca.sanfran.comcast.net

Address: 68.87.76.182

Name: mwbyte.vo.llnwd.net

Addresses: 208.111.148.7, 208.111.148.6

Aliases: llnw.data-cdn.mbamupdates.com

============================================================

Phase #3

Tracerouting: edge.data-cdn.mbamupdates.com

Tracing route to ne1.wpc.edgecastcdn.net [72.21.81.63]over a maximum of 30 hops: 1 5 ms 1 ms 1 ms

192.168.1.1 2 14 ms 15 ms 11 ms c-98-248-40-1.hsd1.ca.comcast.net [98.248.40.1] 3 11 ms 9 ms

9 ms te-7-3-ur03.santaclara.ca.sfba.comcast.net [68.85.191.249] 4 13 ms 11 ms 12 ms te-0-9-0-6-

ar01.sfsutro.ca.sfba.comcast.net [68.85.155.62] 5 15 ms 16 ms 11 ms pos-1-8-0-0-

cr01.sanjose.ca.ibone.comcast.net [68.86.91.229] 6 15 ms 13 ms 14 ms xe-11-1-0.edge1.SanJose1.Level3.net

[4.79.43.133] 7 14 ms 14 ms 16 ms ae-4-99.edge2.SanJose3.Level3.net [4.68.18.209] 8 19 ms 15 ms

14 ms EDGECAST-NE.edge2.SanJose3.Level3.net [4.53.210.18] 9 17 ms 14 ms 14 ms 72.21.81.63 Trace

complete.

DNS Info

Server: cns.sanjose.ca.sanfran.comcast.net

Address: 68.87.76.182

Name: ne1.wpc.edgecastcdn.net

Address: 72.21.81.63

Aliases: edge.data-cdn.mbamupdates.com, wpc.1D00.edgecastcdn.net

gs1.wpc.edgecastcdn.net

============================================================

Finished at: 11:25:55.57

traceroute_malwarebytes_cdn.txt

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Hi Borislav,

The quick scan completed, here is the log file:

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4928

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

10/23/2010 6:56:17 PM

mbam-log-2010-10-23 (18-56-17).txt

Scan type: Quick scan

Objects scanned: 302339

Time elapsed: 7 hour(s), 13 minute(s), 13 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

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This case is resolved, and the topic now Closed.

The procedures used here were only for -this system- and no other.

If you are a casual viewer and are having issues, please create your own New Topic and follow forum procedures.

See http://www.malwarebytes.org/forums/index.php?showtopic=9573

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