Using Mcafee alongwith malwarebytes

[kujadog]

I have just cleaned up a lot of malware that Mcafee and Microsoft security systems missed. I would like to use malwarebytes along with Mcafee. Is there a problem with having both on my PC?

[hwedin]

Hi

If you are using McAfee 2010/2011 don't use Malwarebytes free or paid, as this causes computer lock up-I found this out the very hard way!

But if you are using McAfee 2008/2009 then you will have no problems and will enjoy the fact that your computer is now pretty much a fortress!

Hope this helps

[IDKWatMNShouldBe]

hmmm, not really sure if that is true. Could someone tell me if that is really true what hwedin said even if u put it on the exclusions?

[Firefox]

Some versions of McAfee I believe do not allow you to enter exceptions so it makes it hard. I know the the Corp Edition of McAfee does have conflicts with Malwarebytes, but with the Corp Edition you can enter exceptions and make them work together.

The lockups with McAfee and Malwarebyes is mainly because both programs load at startup and conflict with each other. I have McAfee and Malwarebytes working together on a windows xp 32bit and also on a windows 7 32bit desktop with no problems.

Bear in mind, I entered exceptions in my McAfee Corp Edition. Also in my XP system I have made changes to my registry to make Malwarebytes load with a delay. In windows vista and 7 it is automatically set to start with the delay.

You mentioned that McAfee and Microsoft Security Essentials (if that is the one you meant) did not catch it. I hope you did not have both of those installed at the same time together with Malwarebytes as that will really cause problems. Only use one Anti-virus program and one anti-malware program. Together they will help with not getting infected.

Hope that answers your question.

[DarkSnakeKobra]

If you are using WinPatrol then just add mbamgui.exe to the delay startup.

[braidy]

Hi,

How do I transfer malwarebytes anti- virus between computers?The virus is on my lap top. This lap top ALREADY has malwarebytes anti virus on it - however the virus prevents me from running it.The virus also prevents my Internet and my safe mode.Can anyone give me a step by step guide on how to get the malwarebytes or any other antivirus on to my lap top?

[Firefox]

@ braidy..... Hello and

Perhaps it would have been better for you to start your own topic so you do not get missed or lost in this thread... but below is what you need to do....

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  
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• One of the expert helpers there will give you one-on-one assistance when one becomes available.
  
• Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  

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Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

[hwedin]

hmmm, not really sure if that is true. Could someone tell me if that is really true what hwedin said even if u put it on the exclusions?

I found this on my computer, after renewing my McAfee 2009 to McAfee 2010 and this caused my computer to freeze and be unusable if malwarebytes was present on the system.

After a month using malwarebytes support it was decided that there were no solutions to the problem(exculsions, delaying the start up of malwarebytes, turning off malwarebytes real time scanning, turning off malwarebytes heuristics and McAfee heuristics) and this has happened on computers of family and friends as well.

McAfee support won't help as they say that malwarebytes shouldn't be there and refuse to go further.

[Couposn]

I've never had problems, my dad runs MacAfee 09 and Malwarebytes no problem Ill make sure he doesnt update the program only database.

[kujadog]

Some versions of McAfee I believe do not allow you to enter exceptions so it makes it hard. I know the the Corp Edition of McAfee does have conflicts with Malwarebytes, but with the Corp Edition you can enter exceptions and make them work together.

The lockups with McAfee and Malwarebyes is mainly because both programs load at startup and conflict with each other. I have McAfee and Malwarebytes working together on a windows xp 32bit and also on a windows 7 32bit desktop with no problems.

Bear in mind, I entered exceptions in my McAfee Corp Edition. Also in my XP system I have made changes to my registry to make Malwarebytes load with a delay. In windows vista and 7 it is automatically set to start with the delay.

You mentioned that McAfee and Microsoft Security Essentials (if that is the one you meant) did not catch it. I hope you did not have both of those installed at the same time together with Malwarebytes as that will really cause problems. Only use one Anti-virus program and one anti-malware program. Together they will help with not getting infected.

Hope that answers your question.

Thanks ...very helpful. re Microsoft I have "windows defender" only.

[noknojon]

If you are using McAfee 2010/2011 don't use Malwarebytes free or paid, as this causes computer lock up-I found this out the very hard way!

But if you are using McAfee 2008/2009 then you will have no problems and will enjoy the fact that your computer is now pretty much a fortress!

These have been repaired (mostly) and should work together now -

If there is a problem , what is the response from the McAfee forum Admins -

Also have you read The "Section E" FAQ Item on McAfee -

If you are using the latest version of McAfee software then;

1. Open security center

2. Select the Web and Email Protection drawer.

3. Click the Firewall Link.

4. Select the Program Permissions drawer.

5. Check if igoogle or other program is been wrongly blocked under the firewall permission list.

This item was just downloaded from McAfee Forum - I hope it helps some -

Thank You -

[hwedin]

These have been repaired (mostly) and should work together now -

If there is a problem , what is the response from the McAfee forum Admins -

Also have you read The "Section E" FAQ Item on McAfee -

This item was just downloaded from McAfee Forum - I hope it helps some -

Thank You -

Hi

I have just downloaded Malwarebytes and used the exclusions and delayed the start up of Malwarebytes but the problems continue.

[MattsComputers]

I have been following this thread with great interest after encountering the very same issue with McAfee Total Protection with Windows XP. I spent a bit of time googling around and came across a very useful forum post on a Logitech Sqeezebox forum with some good info about exclusions. It was somewhat outdated (2008) but the basic proceedure was still valid.

Anyway so it is possible to add exclusions to McAfee Consumer products but you have to edit the registry to do so. From what I read in the McAfee forums options for scan exclusions were dropped a version or two ago. You can still allow programs firewall access but that doesn't help when the conflict is with the real time protection. Anyway here is how you can create exclusions by editing the registry.

Firstly you will have to disable "use access protection" By opening McAfee and unchecking it. Also disable "Reatime scanning" by selecting Turn off. With that done you can go to work with regedit.

Navigate to the following key.

Hkey Local Machine --> Software ---> McAfee ---- System Core ---> VsCore ---> On Access Scanner ---> McShield --> Configuration ---> Default

You now need to create new string values for each of the following.

4|3|%PROGRAMFILES%\Malwarebytes' Anti-Malware\mbam.exe

4|3|%PROGRAMFILES%\Malwarebytes' Anti-Malware\mbamgui.exe

4|3|%PROGRAMFILES%\Malwarebytes' Anti-Malware\mbamservice.exe

4|3|%windir%\system32\drivers\mbam.sys

4|3|%windir%\system32\drivers\mbamswissarmy.sys

The string values should each be called ExcludedItem_Number (each one should be numbered sequentially)

In my case the first string value I entered was "ExcludedItem_17" Keep going for "ExcludedItem_18" and so on...

When done locate the key called "NumExcludeItems"

We need to modify this value to the total number of exclusions But add one to this number. As there is one exclusion called "ExcludedItem_0"

Before adding the exclusions. My number here was 17. There were 17 excluded items counting the zero one. After adding the excluded items for malwarebytes my total exclusions was 22 (counting the Excludeditem_0)

Anyware if you are unsure please look at the my exclusions screenshot and you will see an example of how it should look. When you are done reboot your system to and there shouldn't have any more lockups with McAfee and MalwareBytes. Try a quick scan in McAfee. This seems to be the quickest way to reproduce the freezing fault.

I am still testing this but I believe you will also have to use a delay either using the registry or a program like Win Patrol to prevent any lockups on Windows startup.

[DarkSnakeKobra]

Hi,

How do I transfer malwarebytes anti- virus between computers?The virus is on my lap top. This lap top ALREADY has malwarebytes anti virus on it - however the virus prevents me from running it.The virus also prevents my Internet and my safe mode.Can anyone give me a step by step guide on how to get the malwarebytes or any other antivirus on to my lap top?

Malwarebytes' is not an antivirus. I really hope you are using one like Avira, Avast or Microsoft Security Essentials. Mbam is meant as a complementary program that is an additional layer of security.

[noknojon]

If you are using the latest version of McAfee software then;

1. Open security center

2. Select the Web and Email Protection drawer.

3. Click the Firewall Link.

4. Select the Program Permissions drawer.

5. Check if igoogle or other program is been wrongly blocked under the firewall permission list.

the steps indicated would add an appliction on the firewall exclusion ...

or Permission. which means the application's access to outside world( read internet) can be controlled at the computer admin's will.

eg -: If you add abc.exe and say full access to internet.... application abc will have access to internet...

if you select no access or block there the application abc.exe will not be able to update or communicate via interrnet.

Note : This need not / does not prevent the McAfee Virus Scan from scanning the particular file in question

If you can understand this then ??????? McAfee has now said that 2011 version will not run with MBAM in real time -

This is like the same response from AVG regarding their 2011 version -

[WetLook]

First thanks for the posts, they helped me get my McAfee Total Protection and MalwareBytes Ver. 1.50.1.1100 working together.

My machine ended with "ExcludedItem_20"

My first string value I entered for the MalwareBytes string was "ExcludedItem_21" and on to "ExcludedItem_25"

My question is in the

Screen Shot.doc

[Conor55]

MBAM free does not conflict with McAfee 2010, Beta is 2011, which I haven't personally tested yet.

Although you cannot have MBAM Pro, seeing as you cannot make exclusions. (2011 will have this feature.)

Edit: I don't have any exclusions, and I never have any lock ups.

Must be your luck.

[WetLook]

First thanks for the posts, they helped me get my McAfee Total Protection and MalwareBytes Ver. 1.50.1.1100 working together.

My machine ended with "ExcludedItem_20"

My first string value I entered for the MalwareBytes string was "ExcludedItem_21" and on to "ExcludedItem_25"

My question is in the

[WetLook]

MBAM free does not conflict with McAfee 2010, Beta is 2011, which I haven't personally tested yet.

Although you cannot have MBAM Pro, seeing as you cannot make exclusions. (2011 will have this feature.)

Edit: I don't have any exclusions, and I never have any lock ups.

Must be your luck.

My paid for MalwareBytes Pro 1.50 does indeed conflicts with McAfee Total Protection 2010, that has

McAfee Security Center 10.5

McAfee Virus Scan 14.5

The freeze ups I am getting are on my Desktop machine, my MBAM Pro works just fine on my Laptop using the same OS Win XP Pro, SP3 and the same Virus Protection as my Desktop.

I have uninstalled MBAM on my Desktop and McAfee Total Protection 2010 is working just fine. I am going to reinstall MBAM Pro 1.50 and add the I am going to add the following folders and files to the ignore list in Malwarebytes' Anti-Malware 1.50 and see if that corrects the freezing problem I am experiencing.I will post back here with the results. And yes I did run the mbam-clean.exe Ver.1.50.1.0003 after I did the uninstall.

Folders: C:\Program Files\McAfee C:\Program Files\McAfee.com C:\Program Files\Common Files\McAfee

Files: C:\WINDOWS\system32\drivers\mfeapfk.sys C:\WINDOWS\system32\drivers\mfeavfk.sys C:\WINDOWS\system32\drivers\mfebopk.sys C:\WINDOWS\system32\drivers\mfeclnk.sys C:\WINDOWS\system32\drivers\mfefirek.sys C:\WINDOWS\system32\drivers\mfehidk.sys C:\WINDOWS\system32\drivers\mfendisk.sys C:\WINDOWS\system32\drivers\mferkdet.sys C:\WINDOWS\system32\drivers\mfetdi2k.sys

[MattsComputers]

Well I was wrong; I am starting to have the computer lockup again. I work for a few minutes and then started locking up.

If I disable MalwareBytes Ver. 1.50.1.1100, McAfee Total Protection 2010 works just fine.

I will keep trying to correct this problem and post back with my results.

Hi again Wetlook. Sorry I didn't see your questions in this thread before replying to your topic in the General forum. To answer your question about the "NumExcludeItems". From your screenshot you have that correct. I always just change to decimal and enter the number of excluded items. Just ignore the hex and look at the number in brackets.

I hope that adding all the McAfee files and folders to the ignore list in MBAM resolves your freezing issues.

A system i was working on a little while ago was also freezing even after adding the exclusions. Running Mbam-clean.exe and reinstalling MalwareBytes was the solution for that one.

Would you mind posting your system specs? CPU Model/speed and amount of memory.

[IDKWatMNShouldBe]

ahh, my dad is using MIS2011 with MBAM free... He doesn't notice any problems though?

[WetLook]

Hi again Wetlook. Sorry I didn't see your questions in this thread before replying to your topic in the General forum. To answer your question about the "NumExcludeItems". From your screenshot you have that correct. I always just change to decimal and enter the number of excluded items. Just ignore the hex and look at the number in brackets.

I hope that adding all the McAfee files and folders to the ignore list in MBAM resolves your freezing issues.

A system i was working on a little while ago was also freezing even after adding the exclusions. Running Mbam-clean.exe and reinstalling MalwareBytes was the solution for that one.

Would you mind posting your system specs? CPU Model/speed and amount of memory.

Hey MattsComputers,

I have a desktop machine:

Win XP Pro SP3

Pentium 4 3.00 GHz

2.99 GHz 3GB RAM

130GB HD

Thanks for the response.

[MattsComputers]

Hey MattsComputers,

I have a desktop machine:

Win XP Pro SP3

Pentium 4 3.00 GHz

2.99 GHz 3GB RAM

130GB HD

Thanks for the response.

Thanks Wetlook for adding your system specs! Are you still experiencing freezes after adding all of the McAfee folders and files to the ignore list of MalwareBytes?

Could you just check my post here: http://forums.malwarebytes.org/index.php?showtopic=76402&view=findpost&p=393939 and confirm you have all the relevant McAfee files and folders in your ignore list?

[MattsComputers]

ahh, my dad is using MIS2011 with MBAM free... He doesn't notice any problems though?

No there are no issues with the free version. It's only MBAM Pro with the real time protection module enabled that the problems can occur.

[9411john]

Used McAfee some years ago and ditched it as caused too many problems. Just relied on MSE and Malwarebytes (paid for version) admittedly with decent router firewall settings.  Had no problems and PC did not get one 'infection'.  Did got the occasional PUP but nothing 'dangerous'.

Have just got new laptop (HP with Windows 8.1 - ughh!!!) that has McAfee Livesafe preinstalled (free for 80 days).  Despite putting exclusions into McAfee settings it totally ignores them - would not even let me license some genuine software that I bought!!!  Guess what?  I am uninstalling and completely removing McAfee and going to use Windows Defender with Malwarebytes (paid for version).