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infected with antivirus action


bulop

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i cant open MBAM and im infected with antivirus action

i follow those instructions at http://forums.malwarebytes.org/index.php?showtopic=9573

i successfuly did DeFogger - Disable step, and got * DDS.txt and * Attach.txt

however i couldnt scan GMER Rootkit. when i have net, my computer freezing, when im offline, i getting an error says windows has stopped working. so i couldnt do this step. by the way since im infected with antivirus action, my computer always freezing, maybe thats why it s getting blocked.

i attached dds.txt and attach.txt here

now what should i do? cheers

i found this helpful link http://www.bleepingcomputer.com/virus-remo...ntivirus-action

everytime i start my computer i have to run rkill.exe, it automatically stops antivirus action, but i cant remove it permanently since mbam doesnt run.

AttachAndDDS.rar

AttachAndDDS.rar

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Hi,

Download ComboFix from one of these locations:

Link 1

Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Here is a guide on how to disable them:
    Click me
    If you can't disable them then just continue on.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt log in your next reply.

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Hi,

First remove your copy of ComboFix.exe from the Desktop.

Then download the latest version of ComboFix from: Here to your Desktop.

**Note:**In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  1. If you are using Firefox, make sure that your download settings are as follows:
    • Tools->Options->Main tab
    • Set to "Always ask me where to Save the files".

[*]During the download, rename Combofix to the name provided in the image below:

Cfix_svchost.com.jpg

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
  • Close any open browsers.

[*]Double click on the renamed version of ComboFix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the ComboFix log which can be found in the root drive (usually the C: Drive) for further review.

**Note: Do not mouseclick ComboFix's window while it's running. That may cause it to stall**

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