Can't run Malwarebytes

[gerrya]

Hello,

I am having a problem running Malwarebytes on my computer. I get this error message "Windows cannot access the specified device path or file.You may not have the appropriate permission to access them". I have also been having other issues for the last few days, such as being able to access some programs without restarting my computer. I am running Windows XP on a Dell Vostro 200. I use mainly Firefox for browsing.

Can you help?

Thank you,

Gerry

[noknojon]

Hi Gerry -

There is a chance of infection showing from these symptoms - Do you have other general problems like slow system ??

Also is there an administrator account - If so try that -

While here , try a fresh copy of the program -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from Here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Note: You will need to reactivate the program using the license you were sent via email if using the Paid version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You -

Thank You -

[Haider]

Hello gerrya:

Do you have administrative privileges when trying to install MBAM? Please provide following details, someone will help you:

1. XP 32/64-bit
   
2. Installed Security Product(s) including Firewall
   

Please post back using button

[gerrya]

Hello again,

I followed the instructions given to me by Noknojon, but when I try to run the Malwarebytes program it looks like it's going to start then it just disappears off the screen without running. I also cannot run Adaware, I get a message that it "failed to connect to service". My computer cannot seem to run Norton Antivirus either. Also when I restarted (which I had to do by actually turning off the computer by hand, since it froze up on me) after running mbam-clean.exe I got an error box with this warning "To protect your computer Windows has closed this program: Generic Host Process for Windows32 services.

What now?

Thanks,

Gerry

[noknojon]

Hi again Gerry -

Classic signs off some infections - Please follow as many of these instructions below as you can and repost in the Malware removal area -

Note : If there is any other option DO NOT perform a hard shutdown while a program is trying to run -

After running the MBAM clean the computer is programmed to shut down (you could have waited at least 10 or 20 mins) -

As we do not work on Malware removal or diagnostics in the general forums please follow these directions -

Please print out, read and follow What do I do now? , skipping any steps you are unable to complete.

The next step is post a New Topic Here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that

you're alerted when someone has replied to your post - Please allow at least 48 hours for a reply as the experts can get busy at times -

Also add a brief note to the experts as to your problems -

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via This Link

Always use the ADD REPLY Tab at the bottom of the page when you reply -

Thank You -

[gerrya]

Hello again,

Thanks for trying to help, but I had a friend look at my computer and it seems that he has taken care of the problem by using system restore, and then reloading all my virus/malware programs, which now will run and shows no infections.

Gerry

[noknojon]

Hi -

I also cannot run Adaware, I get a message that it "failed to connect to service".

I am having a problem running Malwarebytes....Windows cannot access the specified device path or file.

Sorry , but tell your friend "they have done the Worst thing you can" -

By using System Restore when you have any infection , it will still be inside your Operating Sysyem waiting to emerge again -

It may even be reproducing right at this moment -

Please follow the directions above -

Thank You -