Receiving RunTime Error 0 After Installing NIS2011

[orchidman16]

Just installed Norton Internet Security 2011 and find now that Malwarebytes free version will not work, gives me a run time error 0 notification.

Decided to uninstall and re-install using XP Add/Delete but receiving the same message when I try to uninstall.

Have done several full scans using Norton Internet Security 2011 and they come up clean.

Even tried Revo Uninstaller but nothing worked, can't use and can't uninstall.

Otherwise computer working normal.

Sounds like I need help....HELP.

Thank You.

stanleyjerry

[noknojon]

Hi orchidman16 and Welcome -

Please follow these directions if you have the Norton Add-On Pac (from Symantic/Norton advisors) -

If you use

Norton Internet Security

, and you have the

Add-On Pack

installed, then please note that the

Add-On Pack

will block the Malwarebytes' Anti-Malware update process. Symantec has discontinued support for the Add-On Pack, and they have asked us to recommend to their customers that they uninstall the

Add-On Pack

and replace it with

Norton Online Family

. Since Norton Online Family is compatible with the Malwarebytes' Anti-Malware update process, replacing the Add-On Pack with it will solve any Norton Internet Security related update issues.

Let us know if this fixes it - If you still have a problem , please post back -

Also please add if it is Malwarebytes or Norton that you are trying to remove (as we can help there also) -

Thank You -

[orchidman16]

Appreciate your trying to be of help.

Do not know whether I have add-on pack. No idea what add-on pack is. Bought NIS2011 yesterday and installed. Malawarebytes was operating before installation of NIS2010, scans by NIS2011 show no infection so I assume that NIS2011 is blocking MBAM from operating. Each time I try to use MBAM I am advised there is a "run time error 0". I cannot even remove MBAM because when I use Win XP add/remove I receive the very same error message.

I wold like to be able to use MBAM. If not I would like to know how to remove.

Thank you

Orchidman16

Hi orchidman16 and Welcome -

Please follow these directions if you have the Norton Add-On Pac (from Symantic/Norton advisors) -

If you use

Norton Internet Security

, and you have the

Add-On Pack

installed, then please note that the

Add-On Pack

will block the Malwarebytes' Anti-Malware update process. Symantec has discontinued support for the Add-On Pack, and they have asked us to recommend to their customers that they uninstall the

Add-On Pack

and replace it with

Norton Online Family

. Since Norton Online Family is compatible with the Malwarebytes' Anti-Malware update process, replacing the Add-On Pack with it will solve any Norton Internet Security related update issues.

Let us know if this fixes it - If you still have a problem , please post back -

Also please add if it is Malwarebytes or Norton that you are trying to remove (as we can help there also) -

Thank You -

[Haider]

Hello orchidman16:

Let's give another shot to uninstall/reinstall going by the book. Please follow these steps in the same sequence:

If you have registered version then have the ID/KEY from the system handy, You should also have an email from Cleverbridge with your ID/KEY purchase information

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs from the Control Panel
   
2. Restart your computer (very important)
   
3. Download and run mbam-clean.exe
   
4. Restart your computer (very important)
   
5. Download a fresh copy from here
   
6. Disable NIS2011 temporarily. Then install MBAM from the newly downloaded copy after completion it will automatically open update window, please allow (current 4867
   
7. Register it with the ID/KEY (in case of registered version)
   
8. Enable NIS2011 ensuring below mentioned exclusions in NIS2011 for MBAM
   

• Windows XP 32-bit
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

• Windows XP 64-bit
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWOW64\drivers\mbamswissarmy.sys
  

You also have to exclude mbam.exe from firewall

Should you have any other question(s) please post back using button

[noknojon]

Hi -

Once you have done Haiders directions you can look at this item -

Visit the FAQ area and scroll down to Issue # 17 and see if it helps -

Thanks -

[Firefox]

Hi -

Once you have done Haiders directions you can look at this item -

Visit the FAQ area and scroll down to Issue # 17 and see if it helps -

Thanks -

I believe he meant Issue # 15