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system problems after malware removal


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Hello, have been trying to recover a pc (running Vista) that was attacked. By the way, I'm starting to wonder if Norton Internet Security does anything at all to protect my PCs.

I think I have the malware all removed now, thanks to the help of Malwarebytes, but now I'm having system problems.

I have a HijackTHis log file. Can I post it here to see if someone can figure out what might be wrong?

Let me give some additional background.

Was initally attached by a rogue security suite (remember seeing something on the screen that said BankerFox.A).

After attacked, by the time I realized what was happening, it was really wreaking havoc.

By doing Control-Alt-Delete quickly after startup, I was able to find the main culprit, delete the executable, and get at least get back to what seemed like good functionality, but I didn't trust it to be clean.

Using Malwarebytes, it found several items (Trojan.Hiloti and Rogue.Security Suite with quick scan, followed by Trojan.Agent.U after full scan).

After a couple of reboots it seemed like it removed everything, scans come up clean. But internet explorer isn't working. Also, then I tried to run Norton's Power Eraser to see if that would help, but it wouldn't run because it said Not a Valid Win32 Application.

So maybe some files got corrupted in the whole Attack + Removal process.

Thanks for any help.

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Hello clyde1! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the thread until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.

Download DDS and save it to your desktop from here or here or here.

Double click dds.scr to run the tool.

  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt

    [*]Save both reports to your desktop. Post them back to your topic.

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Other members who need assistance please start your own topic in a new thread. Thanks!

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