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Remove malware leads to no Internet connection


Islander999
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Good afternoon.

Earlier today I ran Malwarebytes Quick Scan which reported an infection. I followed the directions to remove the problem. Upon restart, however, I could no longer access the Internet. I did a System Restore on Windows to go back one day (wish I could do that in real life!). But this meant I now had the malware back. Which I removed once again and -- once again -- I could no longer access the internet. What is the best way to proceed? Here is the mbam-log from this event:

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4852

Windows 6.0.6002 Service Pack 2

Internet Explorer 8.0.6001.18943

10/16/2010 1:44:53 PM

mbam-log-2010-10-16 (13-44-53).txt

Scan type: Quick scan

Objects scanned: 145670

Time elapsed: 13 minute(s), 46 second(s)

Memory Processes Infected: 2

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 2

Registry Data Items Infected: 1

Folders Infected: 0

Files Infected: 3

Memory Processes Infected:

C:\Users\John\AppData\Roaming\Microsoft\svchost.exe (Trojan.Agent) -> Unloaded process successfully.

C:\Users\John\AppData\Roaming\Microsoft\Windows\shell.exe (Trojan.Shell) -> Unloaded process successfully.

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\svchost (Trojan.Agent) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\load (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell (Hijack.Shell) -> Bad: (explorer.exe,C:\Users\John\AppData\Roaming\Microsoft\Windows\shell.exe) Good: (Explorer.exe) -> Quarantined and deleted successfully.

Folders Infected:

(No malicious items detected)

Files Infected:

C:\Users\John\AppData\Roaming\Microsoft\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.

C:\Users\John\AppData\Local\Temp\ms0cfg32.exe (Trojan.Agent) -> Quarantined and deleted successfully.

C:\Users\John\AppData\Roaming\Microsoft\Windows\shell.exe (Trojan.Shell) -> Quarantined and deleted successfully.

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I did a System Restore on Windows to go back one day ...........

Registry Data Items Infected:

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell (Hijack.Shell) -> Bad: (explorer.exe,C:\Users\John\AppData\Roaming\Microsoft\Windows\shell.exe) Good: (Explorer.exe) -> Quarantined and deleted successfully

This is most likely the item that prevents internet connection -

Re-do the system restore and then re submit it to the Malwre Removal Area -

It still seems there is an infection , but let the experts see it -

Try to include as many logs as you can also - This way the experts can 'read' your system better -

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  • 2 weeks later...
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