Malewarebytes doesn't start

[verveine]

Hi,

I've been using the purchased version of malewarebytes for over a year now and today the program just wouldn't start. I received an error code and an anouncement that malewarebytes was terminated unexpectantly. The error code:

MBAM_ERROR_LOAD_DATABASE (0,5)

Can someone help?

Thanks in advance

Nadine

[Haider]

Hello verveine:

Sorry to hear that you are having problem with MBAM. Please provide following details, someone will help you:

1. OS version including 32/64-bit
   
2. Installed Security Product(s) including Firewall
   

Should you have any other question(s) please post back using button

[verveine]

Hello Haider,

OS version: Windows Vista Business 32-Bit

Malwarebytes, AntiVir, ZoneAlarm Firewall (+ there's Windows Defender pre-installed)

Thanks!

Hello verveine:

Sorry to hear that you are having problem with MBAM. Please provide following details, someone will help you:

1. OS version including 32/64-bit
   
2. Installed Security Product(s) including Firewall
   

Should you have any other question(s) please post back using button

[Firefox]

Hello and

MBAM_ERROR_LOAD_DATABASE Error....

Please follow the instructions below to correct this error.....

Show Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Then go to C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Reset Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

[verveine]

THANK YOU THANK YOU THANK YOU!

I followed your instructions and it works again!

Have a nice weekend and thanks again!

verveine

Hello and

MBAM_ERROR_LOAD_DATABASE Error....

Please follow the instructions below to correct this error.....

Show Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Then go to C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Reset Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

[Firefox]

I am glad it worked for you, if you have any other issues or questions don't hesitate to ask.

You have a great weekend yourself.....

PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

[verveine]

I am glad it worked for you, if you have any other issues or questions don't hesitate to ask.

You have a great weekend yourself.....

Thanks! Will do!