Admin Rights Disabled

[markj123]

I have a virus that has disabled my admin rights and hijacked my Internet Explorer. I cannot access User Account Control Settings or create a new user with admin rights.

I have been running MalwareBytes for about a month and it failed to pick this one up. I can't update MalwareBytes either because the Update button is disabled.

I actually bought another copy of MalwareBytes today thinking that a new download would work... but I can't install it because my admin rights have been disabled!!

Arrrgggghhh.

System Restore has also been disabled.

This one has me cornered and now I have paid for two copies of MalwareBytes and have nothing to show for it. I am dead in the water.

[Firefox]

Hi, and Welcome to Malwarebytes!

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  
• One of the expert helpers there will give you one-on-one assistance when one becomes available.
  
• Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    
  • You may send a Private Message to a Moderator asking for assistance.
    

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

[noknojon]

I actually bought another copy of MalwareBytes today thinking that a new download would work... but I can't install it because my admin rights have been disabled!!

This one has me cornered and now I have paid for two copies of MalwareBytes and have nothing to show for it. I am dead in the water

Note : The download for the free version and the paid version is the same download -

Please note your Malwarebytes license is a Lifetime license - It never needs to be renewed for yourself -

You can also transfer this to your next computer {1 lifetime license per person per any 1 computer} -

Always keep the email with your Key and ID so that you can re-install if needed -

Thank You -