Computer Preventing Me From Using Malwarebytes

[njosma21]

I downloaded Anti-Malware but when I press to run it, it says program stopped working. I dont believe its the software because I deleted and re-installed several of times but I dont know what else to do ? I believe there a virus blocking me from using it or something.

[noknojon]

Hi -

Please follow these instructions - It should only take 2-3 mins -

Please download and run the traceroute utility at this link. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Name: edge.data-cdn.mbamupdates.com

Address: 68.232.45.133 - This should be the last 2 lines of the item -

Thank You -

[Haider]

Hello njosma21:

It may not be virus but your AV. Please provide following details, someone will help you:

1. OS version including 32/64-bit
   
2. Installed Security Product(s) including Firewall
   
3. MBAM version (current 1.46)
   
4. Definition version (current 4829)
   
5. Do you use a router to connect to Internet
   

[njosma21]

Hello njosma21:

It may not be virus but your AV. Please provide following details, someone will help you:

1. OS version including 32/64-bit
   
2. Installed Security Product(s) including Firewall
   
3. MBAM version (current 1.46)
   
4. Definition version (current 4829)
   
5. Do you use a router to connect to Internet
   

Windows Vista 6.0

Windows Defender and Firewall which i think no longer work

MBAM current

??

Wi-Fi Router

[yardbird]

@ njosma21

thank you for your info, can you look up at post # 2 please, Click on this link. follow the instructions.. regards...

[noknojon]

Please Note : It was 24hours ago that I asked you to click on the link -

If you wish further help , then please reply -

Thank You -

[njosma21]

Please Note : It was 24hours ago that I asked you to click on the link -

If you wish further help , then please reply -

Thank You -

I need further help because it says it cannot find the file .

[noknojon]

Hi again -

As you are not getting any response at all from that link , there seems to be a deeper problem -

Please follow the instructions below so the experts can fully check your system for malware -

As we do not work on Malware removal or diagnostics in the general forums please follow these directions -

Please print out, read and follow What do I do now? , skipping any steps you are unable to complete.

The next step is post a New Topic Here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that

you're alerted when someone has replied to your post - Please allow at least 48 hours for a reply as the experts can get busy at times -

Also add a brief note to the experts as to your problems -

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via This Link

Always use the ADD REPLY Tab at the bottom of the page when you reply -

Thank You -