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Problem Scanning with Malwarebytes

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I have used Malwarebytes' Anti-Malware numerous times in the past, whenever my PC got under the weather and it worked like a charm. Until now.

I recently got one of those pesky Internet Security viruses. I can always shut the virus down when it starts up by ending the appropriate svchost.exe in the Windows Task Manager when it comes on. Strangely, though, when I start Malwarebytes' Anti-Malware and select either a smart scan or a full scan, it gets one second into the scan and then crashes right out of the program. Every subsequent attempt to scan, I then have to reinstall the software; I get the message "Windows cannot access the specified device, path, or file. You may not have appropriate permission to access the item." I have updated to the latest version and have tried running the scan in safe mode as well with the same result every time I scan. I am quite puzzled and while the Internet Security virus isn't really hindering my computer much at all, it is still there in the background and I would like it off of my computer.

Any help anybody could give me would be much appreciated. Thank you in advance.

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Welcome to Malwarebytes!

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    • You may send a Private Message to a Moderator asking for assistance.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

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