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inexperienced girl needs help with the pc


vavauk

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hi there,

I apologize for my English but I am Italian.

I do not know how antimalware doctor has been installed in my computer.

I downloaded malwarebytes and it found 14 infected files. malwarebytes elimated 12.

i still have two, i dont know why even if i tried many times,malwarebytes cannot eliminate it completely.

I'm desperate :( and the worst part is' not an expert in computer.

please use a super simple language with me.

thanks

valentina

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Hello vavauk

Welcome to Malwarebytes.

=====================

  • Download OTL to your desktop.
  • Double click on OTL to run it.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Under Custom scan's and fixes section paste in the below in bold


    netsvcs

    %SYSTEMDRIVE%\*.*

    %systemroot%\system32\*.dll /lockedfiles

    %systemroot%\Tasks\*.job /lockedfiles

    %systemroot%\system32\drivers\*.sys /90

    %systemroot%\system32\Spool\prtprocs\w32x86\*.dll


  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

====================

Please download Rootkit Unhooker and save it to your desktop.

  • Double-click RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth Code, Files, and Code Hooks
  • Uncheck the rest, then click OK
  • When prompted to Select Disks for Scan, make sure C:\ is checked and click OK
  • Wait till the scanner has finished then go File > Save Report
  • Save the report somewhere you can find it, typically your desktop. Click Close
  • Copy the entire contents of the report and paste it in your next reply.

Note - You may get this warning it is ok, just ignore it."Rootkit Unhooker has detected a parasite inside itself!

It is recommended to remove parasite, okay?"

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  • 2 weeks later...

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