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PC freezes

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I installed Malwarebytes not long ago and am still having problems. I run XP, 2002 SP3 and also have McAfee Security Center installed. I have had to have a PC professional come to my home recently to clean off malware not caught by this product and just two days later I'm stuck again. I boot up the PC and when it is finished booting up, everything freezes. I can't launch anything and finally have to just shut down.

Before this happened, I caught a message that said that McAfee's monitoring feature had been turned off (not by me).

I am stumped as to what is happening. I have the Malwarebytes monitoring turned on and the feature checked to start it up w/Windows. When the PC tech was at my house, we also did the exclusions that I got from this site that should have allowed McAfee and Malwarebytes to run together.

So, it looks like I'll have to spend more $$ to get the PC tech back at my house to fix this.

I must say that I have been very unimpressed with Malwarebytes. It has caused more problems and cost me more money that before I installed it. I'm getting the impression that the product was not very well constructed.

If you have any helpful info, I'd appreciate it. I"m close to taking this off my PC trying something else.

Thank you.

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Hi, and Welcome to Malwarebytes!

I am sorry to hear you are having issues with your computer. Don't give up on Malwarebytes just yet. I would suggest that you have the experts take a look at your computer so that they can find out what is happening. You may or may not be infected, but they will find the root cause of your problem, and by the way completly free, no need to spend any more money. I know there are some known issues with some of the McAfee versions, but you mention you entered exceptions. What version of McAfee do you use? Give them a try by following the instructions below.

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    • You may send a Private Message to a Moderator asking for assistance.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" t_reply.gif button instead of other ones when you start replying. :(

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Sometimes heavier antivirus programs such as Norton or McAffe can be overbearing and consume too many of your computer's resources. A lightweight program such as Avira would solve your problems free of charge, just be sure to use it in combination with Avira update to insure up to date virus definitions. Using Avira in combination with Malware Bytes is how I have kept my system safe for years.

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