Jump to content

Update error

Recommended Posts

Hello Jetstream: :o

I believe you have an old version, the current version is 1.46 I'd suggest to start from scratch. Please follow these steps in the same sequence:

If you have registered version then have the ID/KEY from the system handy, You should also have an email from Cleverbridge with your

ID/KEY purchase information

  1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs from the Control Panel
  2. Restart your computer (very important)
  3. Download and run mbam-clean.exe
  4. Restart your computer (very important)
  5. Download a fresh copy from here
  6. Disable AV temporarily. Then install MBAM from the newly downloaded copy after completion it will automatically open update window, please allow (current 4793)
  7. Register it with the ID/KEY (in case of registered version)
  8. Enable AV ensuring all recommened exclusions are still in place

Should you have any other question(s) please post back using MXyBj.png button

Link to post
Share on other sites

Hello Jetstream:

Could you please provide Symantec AntiVirus version, also are you using a router to connect to Internet? please exclude following from Symantec AntiVirus

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

Link to post
Share on other sites

Hello Jetstream:

Once again same question: Are you using a router to connect to Internet? What are the scan results from Symantec Endpoint Protection. I am sorry I am not familiar with it, however, please check this (Section J) it's a different product but it may help you or wait for someone else to answer

Link to post
Share on other sites

To enter exceptions in Symantec Endpoint Protection do this:

  • * Right Click on your Symantec Endpoint Protection in the system trey
    * Click on Open Symantec Endpoint Protection
    * In the Status Window Click on Options in the section Antivirus and Antispyware Protection.
    * Click on Change Settings
    * Click on File System Auto-Protect Tab
    * Click on Centralized Exceptions Button
    * Click on Add....
    * Click on Security Risk Exception
    * Click on File and browse to the location where the files are located (as listed above in Post #4)
    * Repeat steps 7-9 until you have added all the files to the exceptions
    * Click Close when done adding exceptions
    * Click OK
    * Exit Symantec Endpoint Protection.

Link to post
Share on other sites

Lets try and see if you may be having issues due to your router....

Here are some steps to diagnose update issues:

Step 1

Click on
and let me know what it says. It should be just a 4-digit number in the upper-left corner.

Step 2

Please download and run the traceroute utility at
. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Step 3

Please download TCPView from Microsoft at

This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run Malwarebytes' Anti-Malware and start the update. Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.

I need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. It will tell me what I need to know. Below is an example of what the line you are looking for will look like inside the following code box:

mbam.exe:3656 TCP vista-x64:52135 cdn-208-111-168-7.ord.llnw.net:http ESTABLISHED

Link to post
Share on other sites

I'm having the exact same problem, I've tried the 3 steps that Firefox suggested.

In step 1 I got a "server not found" error page.

In step 2 I got this:

Traceroute Malwarebytes CDN version 1.5

Tue 10/12/2010


Phase #1

Tracerouting: data-cdn.mbamupdates.com

Unable to resolve target system name data-cdn.mbamupdates.com.

DNS Info

DNS request timed out.

timeout was 2 seconds.

DNS request timed out.

timeout was 2 seconds.

Server: UnKnown


DNS request timed out.

timeout was 2 seconds.


Phase #2

Tracerouting: llnw.data-cdn.mbamupdates.com

Unable to resolve target system name llnw.data-cdn.mbamupdates.com.

DNS Info

DNS request timed out.

timeout was 2 seconds.

Server: UnKnown


DNS request timed out.

timeout was 2 seconds.

DNS request timed out.

timeout was 2 seconds.


Phase #3

Tracerouting: edge.data-cdn.mbamupdates.com

Unable to resolve target system name edge.data-cdn.mbamupdates.com.

DNS Info

DNS request timed out.

timeout was 2 seconds.

Server: UnKnown



Finished at: 12:08:44.01

In step 3: I I don't if I'm doing it wrong but while I have the viewer open, I tried opening Malwarebyts and running the update. I still gotthe same error but mbam.exe never showed up in the TCPViewer.

CAN SOME PLEASE HELP?! I have a virus that I think Malwarebyt3s can fix but without the update I don't think it's catching anything with the old 4/2010 update.

Link to post
Share on other sites

jolyn_5 ---

That traceroute log shows a DNS issue, and it's possible that your DNS settings have been hijacked.

Try this - It is general solution that works most times -

You may want to copy/paste this to notepad as you will disconnect from the Internet for a while -

1. Very important: First disconnect your computer from the Internet. Just Log Off- while you reset the router -

2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).

  • NOTE: To help prevent the router from getting hijacked again, make sure you change the default password to the router and also secure your wireless connection.

3. Reset the IP/DNS settings of your Internet connection:

Download this Microsoft Item

4. Flush the DNS cache:

  • Click the Start logo in the bottom left corner of the screen
  • Click on Run or press Windows Logo+R
  • In the command window copy/paste the following:
    ipconfig /flushdns
    netsh winsock reset

  • Then hit enter and a black box will flash .
  • Exit the command window.
    5 Update: Try to update to the latest version
    This is what we are looking for -
    Name: edge.data-cdn.mbamupdates.com

Thank You -

Link to post
Share on other sites

Hi -

This is a classic router hijack result -

The country code for this IP Address is RU

Russian Federation

If the above item will not work , please try this - Read carefully -

First try this --> Microsoft Fix It Item<-- then follow these instructions -

We can release your IP address settings, flush the DNS resolver cache, then renew you IP address settings.

It will be easier and less error prone, if we create a batch file to do this... please follow these steps:

  1. Copy/paste all text in the code box (below)...to Notepad. (Do not use a Word Processor or WordPad).
    @echo off
    ipconfig /release
    ipconfig /flushdns
    ipconfig /renew
    del %0

  2. Save type as "All Files"
  3. Save the Notepad file on your desktop...as DNSreset.bat..
    Note : The .bat extension is very important
  4. Double click on DNSreset.bat to run it.
    Vista-Win7 users: Right click on DNSreset.bat, select "Run As Administrator" to run it.
    A black CMD window will flash, then disappear...this is normal. The batch file will be deleted when finished.
    The IP address settings should be released and renewed and the DNS cache flushed.

Thank You - :(


Please let me know your results -

Link to post
Share on other sites

Hello....I figured out what the problem was. Since Malwarebytes was unable to update and thus was unable to remove the (clicksor) virus I had, I had to try to remove the virus another way. I've FINALLY removed the virus some how and now malwarebyes is updating. I think the virus was preventing it from updating. If anyone else is having this error message it might be because you have a virus that is preventing malwarebytes from updating!!!

Thanks for all the help nonetheless!!

Link to post
Share on other sites

Hello starbuckjones: :(

Please click on PogTD.png button to start your own topic with following details. Someone will help you:

  1. OS version including 32/64-bit
  2. Installed Security Product(s) including Firewall
  3. MBAM version (current 1.46)
  4. Definition version (current 4819)
  5. Do you use a router to connect to Internet

Link to post
Share on other sites

I am unable to update. I keep getting the following error.

MBAM_ERROR_UPDATING (12007, 0, WinHttpSendRequest)

Please advise.


Have you tried the solutions in this thread..... It would have been better to start your own topic, but try the solutions in Post #12 and #14 above.....

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.